Communicating for Results Seventh Edition Cheryl Hamilton, Ph.D.

Copyright © 2005 Wadsworth 2 Chapter 7 - Basic Information for All Types of Interviews 7 Opening Quotation

Copyright © 2005 Wadsworth 3 Chapter 7 - Basic Information for All Types of Interviews Counseling interview Employment interview Exit interview Grievance interview Group interview> --Panel--Board Microsoft Image Types of Interviews (Click for more on group interviews)

Copyright © 2005 Wadsworth 4 Chapter 7 - Basic Information for All Types of Interviews Be prepared for confusion & noise Learn who panelists are ahead of time Determine reason group interview used Appear confident & in control Make answers direct, brief, honest, & sincere Group Interviews General suggestions include... Microsoft Image

Copyright © 2005 Wadsworth 5 Chapter 7 - Basic Information for All Types of Interviews Speak to everyone Take active role but don’t always speak first Group Interviews Microsoft Image Suggestions for panel interviewees...

Copyright © 2005 Wadsworth 6 Chapter 7 - Basic Information for All Types of Interviews Try not to be among the first interviewed Sit where you can see all interviewers without moving head constantly Make eye contact with all interviewers Stick by your answers Group Interviews Microsoft Image Suggestions for board interviewees...

Copyright © 2005 Wadsworth 7 Chapter 7 - Basic Information for All Types of Interviews Informational interview Interrogation interview Media interview> Types of Interviews (con’t) Microsoft Image (Click for more on media interview)

Copyright © 2005 Wadsworth 8 Chapter 7 - Basic Information for All Types of Interviews Always prepare ahead Make comments positive, clear, & brief Be conscious of visual & verbal image Refer to company by name Give or phone # Never lie Media Interviews Microsoft Image

Copyright © 2005 Wadsworth 9 Chapter 7 - Basic Information for All Types of Interviews Performance review> Types of Interviews (con’t) Informational interview Interrogation interview Media interview Microsoft Image (Click for more on performance interview)

Copyright © 2005 Wadsworth 10 Chapter 7 - Basic Information for All Types of Interviews Recognize and reward employee contributions Give employees feedback on their standing Motivate employees by setting objectives Discover and help solve communication problems Performance Interviews Used to... Microsoft Image

Copyright © 2005 Wadsworth 11 Chapter 7 - Basic Information for All Types of Interviews Persuasive Interview> Types of Interviews (con’t) Informational interview Interrogation interview Media interview Performance review Microsoft Image (Click for more on persuasive interview)

Copyright © 2005 Wadsworth 12 Chapter 7 - Basic Information for All Types of Interviews Will satisfy unmet needs Is consistent with beliefs, attitudes, & values Is practical & affordable Has benefits that outweigh any objections Is best course of action available Persuasive Interviews Successful if you convince interviewee that your proposal...

Copyright © 2005 Wadsworth 13 Chapter 7 - Basic Information for All Types of Interviews Interview: Opening Phase RapportOrientationMotivation Microsoft Image Includes the following steps...

Copyright © 2005 Wadsworth 14 Chapter 7 - Basic Information for All Types of Interviews Carefully prepare Decide what information is sought Decide what information to divulge Interviewees should anticipate questions and their answers Interview: Question Phase Suggestions for question-response stage include... Microsoft Image

Copyright © 2005 Wadsworth 15 Chapter 7 - Basic Information for All Types of Interviews Summarize major points covered Make sure all important topics covered Give interviewee chance to ask questions Thank participants for time & cooperation Include agreement on follow-up Interview: Closing Phase Suggestions include... Microsoft Image

Copyright © 2005 Wadsworth 16 Chapter 7 - Basic Information for All Types of Interviews Types of Interview Questions Open-Ended Questions Open-Ended Questions Click for types and sample questions...

Copyright © 2005 Wadsworth 17 Chapter 7 - Basic Information for All Types of Interviews Open-Ended Questions Open-Ended Questions Hypothetical Questions Hypothetical Questions Click for types and sample questions... Types of Interview Questions

Copyright © 2005 Wadsworth 18 Chapter 7 - Basic Information for All Types of Interviews Open-Ended Questions Open-Ended Questions Hypothetical Questions Hypothetical Questions Direct Questions Click for types and sample questions... Types of Interview Questions

Copyright © 2005 Wadsworth 19 Chapter 7 - Basic Information for All Types of Interviews Open-Ended Questions Open-Ended Questions Hypothetical Questions Hypothetical Questions Direct Questions Direct Questions Closed Questions Click for types and sample questions... Types of Interview Questions

Copyright © 2005 Wadsworth 20 Chapter 7 - Basic Information for All Types of Interviews Loaded Questions Click for more types and sample questions... Types of Interview Questions (Con’t)

Copyright © 2005 Wadsworth 21 Chapter 7 - Basic Information for All Types of Interviews Loaded Questions Leading Questions Click for more types and sample questions... Types of Interview Questions (Con’t)

Copyright © 2005 Wadsworth 22 Chapter 7 - Basic Information for All Types of Interviews Loaded Questions Leading Questions Third-Person Questions Click for more types and sample questions... Types of Interview Questions (Con’t)

Copyright © 2005 Wadsworth 23 Chapter 7 - Basic Information for All Types of Interviews Loaded Questions Leading Questions Third-Person Questions Verbal and Nonverbal Probes Click for more types and sample questions... Types of Interview Questions (Con’t)

Copyright © 2005 Wadsworth 24 Chapter 7 - Basic Information for All Types of Interviews Awareness Check Types of questions Check answers at back of book [See p. 167 for more questions]

Copyright © 2005 Wadsworth 25 Chapter 7 - Basic Information for All Types of Interviews Organizing Interview Questions Funnel Sequence Funnel Sequence

Copyright © 2005 Wadsworth 26 Chapter 7 - Basic Information for All Types of Interviews Organizing Interview Questions Funnel Sequence Funnel Sequence Inverted Funnel Sequence Inverted Funnel Sequence

Copyright © 2005 Wadsworth 27 Chapter 7 - Basic Information for All Types of Interviews Organizing Interview Questions Funnel Sequence Funnel Sequence Inverted Funnel Sequence Inverted Funnel Sequence Hourglass Sequence Hourglass Sequence

Copyright © 2005 Wadsworth 28 Chapter 7 - Basic Information for All Types of Interviews Organizing Interview Questions Funnel Sequence Funnel Sequence Inverted Funnel Sequence Inverted Funnel Sequence Hourglass Sequence Hourglass Sequence Diamond Sequence Diamond Sequence Microsoft Image

Copyright © 2005 Wadsworth 29 Chapter 7 - Basic Information for All Types of Interviews Relax and be yourself If caught off guard, don’t rush answer If don’t know or remember, say so Don’t say more than you want to say Use open-ended questions to present info Listen carefully to questions Preparing For Questions Microsoft Image

Copyright © 2005 Wadsworth 30 Chapter 7 - Basic Information for All Types of Interviews Be attentive to interviewer’s intentions Don’t let closed questions limit you Avoid answering yes or no to loaded question Beware of leading questions Be aware that 3rd-person questions are aimed at getting more than you planned to give Preparing For Questions (con’t)

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