Deccan Insurance & Reinsurance Brokers Pvt. Ltd. Deccan Insurance Staff Pattern Deccan Insurance & Reinsurance Brokers Pvt. Ltd. Presentation – Government of Maharashtra Shetkari Janata Apghat Bima Yojana (Farmers Janata Personal Accident Policy) Dt 19/20th July 2010 Implemented by : COMMISSIONER AGRICULTURE , MAHARASHTRA

Deccan Insurance Staff Pattern Agenda Project Past Experience – scheme implementation Issues New Strategies Claim Strategies Present Claim Flow Chart Deccan Claim Flow Chart Deccan’s Set-up Deccan’s Claims Servicing Offices 2

Deccan Insurance Staff Pattern Project To provide Insurance Policy to the Farmers of Maharashtra under the “Farmers Personal Accident Scheme”, advertised by The Department of Agriculture, Government of Maharashtra, every year through Govt. Resolutions. No. of farmers to be covered: 1.37 Crs spread through out state of Maharashtra. No. of Districts - 35

Past Experience – scheme implementation Deccan Insurance Staff Pattern Past Experience – scheme implementation Scheme in force since 10th Jan 2005 absence of awareness remote and mofussil areas delay in communication delay in submission of documents Too many documents Investigation delays multi layer process absence of timely response absence of co-ordination Claim ratio 4

Deccan Insurance Staff Pattern Issues Awareness of the scheme / claim procedure: Product knowledge to farmers Exclusions and Inclusions Claim procedure Claim documentation Claim process flow Timely delivery Co-ordination Reviews and Follow up MIS Joint Strategies Alternative Forums

Deccan Insurance Staff Pattern Only for Implementation of Farmers Janata Personal Accident Policy Registered Office Mumbai Incharge 1 Liasioning officer 1 Office Staff 3 Corporate Office Pune Div Claims Incharge 6 Service Staff 6 Insurance Coordinators 6 Divisional Office District Claims Servicing Officers 35 (1 in each district) District Claims Servicing Office

Deccan Insurance Staff Pattern New Strategies Policy conditions, claim procedure and document list booklet Online claim procedure system by Broker Introduction of minutes system of all the review meetings Mumbai / Pune based Insurance Operating offices Quarterly training and review meeting at Divisional level of District offices Appointment of Arbitrator – quarterly meeting – decision binding on all Stick to timelines 7

Deccan Insurance Staff Pattern Claim Strategies Average per month claims – 4000 ÷ 35 ÷ 12 = 10 per month District staff to pro actively coordinate with all for immediate completion of documents and formalities District staff to co-ordinate between claimant’s family – Government Departments and Divisional offices of Broker Divisional offices to co-ordinate with Agriculture office / Insurance Company 8

Deccan’s Set-up & Strength Deccan Insurance Staff Pattern Deccan’s Set-up & Strength • Insurance Broker licensed by IRDA since 2003; A Pvt. Ltd Company in business for more than 7 years • Have Divisional Claims Servicing Offices in all 6 revenue divisions of Maharashtra and claim servicing offices in all the districts of Maharashtra • Handled prestigious works for such as: Personal Accident Policy for 2 lac Police Personnel of Government of Maharashtra including (Naxalite affected areas) Group Mediclaim & P. A. Policies of various Organisations. Have a very experienced team who have worked in the Industry for decades and social sector through out Maharashtra, including implementation of Sheti Bima Scheme in Maharashtra. Also, involved in arranging reinsurance for the Government Insurance Companies of India 9

Deccan Insurance Staff Pattern Offices and Manpower Deccan Offices: Registered Office – Mumbai Corporate Office – Pune Claims Div Offices – Pune, Amravati, Aurangabad, Konkan, Nashik, Nagpur Claims Servicing Offices – All Districts of Maharashtra 10

Deccan Insurance Staff Pattern Capital Strength Net Owned Fund: INR 15.6 million Estimated premium placement in current fiscal: INR 650 million Estimated brokerage revenue: INR 31 million Gross Profit Ratio 23.8% Return on Capital Employed 7.3%

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