TQM Dr. Hazel King

Best Known TQM Awards 1 Japan’s Deming Award 2 USA’s Malcolm Baldrige National Quality Award. The European Quality Award.

Japan’s Deming Award Deming’s Prize is one of the highest awards given for TQM initiatives. The JUSE established it in 1950 in honour of W.Edwards Deming (1900- 1993). His message that improved quality would reduce expenses & improve productivity helped Japanese companies build a strong foundation based on quality. The Deming prize was originally designed to reward Japanese companies for major advances in quality improvement.

The Categories of Deming Prize The Deming Prize for INDIVIDUALS For individuals or groups. This award is given to those who have made outstanding contributions to the study of TQM or outstanding contribution to the study of statistical methods used for TQM Or Outstanding contribution to the dissemination of TQM The Deming Application Prize For organizations or divisions of organization that manage their business autonomously. Organizations or divisions of organization that achieved a distinct improvement in performance through the application of TQM in a designated year The Quality Control Award for Operations Business Units For Operations business unit of an organization. Operations business unit of an organization that achieved a distinct improvement in performance through the application of Quality Management or control in a designated year

The Deming’s Application Prize- Checklist The Deming’s Application Prizes are awarded to private or public organization. Theses organizations are subdivided into : Small enterprises Divisions of large corporations & Overseas company.

The Deming’s Prize Check list Sr No. Criteria Description 1 Outline of the organization Describe the outline ,scale of operations, history,main products & characteristic 2 Organization & Management Describe about the organization, main business, main committees, characteristics of organizational management. 3. TQM promotion Describe objectives behind the introduction of TQM, issues at the time of introduction, focus areas for activities ,progress of activities ,implementation status,confirmation of effects, fututre issues. 4. Policy management Describe the frame of systems built based on TQM 5 Human Resource Development Educational plans & results,consciousness of quality & how it is managed & understanding of quality control,education of statistical concepts & their application,Education of associated copmanies (esp vendors, contractors, distributors)

Sr. No. Criteria Description 6 7 8 Information Management Collection of external information, Interdepartmental communication, Utilization of statistical methods. 7 Standardization SOP, methods of establishing,abolishing & revising standards, contents of standards, use of SPC, Utilization of standards 8 Implementation of status of Quality control 8.1 New product Development 8.2Quality assurance 8.3 Cost management 8.4 Quantity & delivery management. 8.5 safety Management 8.6 Marketing 8.7 Environmental mangaement Describe function- wise (Q,S,D,S,M )Choose the activities that you would like to emphasize on)

Sr. no. Criteria Description 9 Overall effects Describe the overall effects of TQM. Tangible effects such as quality,service,delivery,cost, profit,safety & environment 10 Future Plan Explain about the plan to pursue TQM continuously even after winning the Deming Application Prize Describe also the pending problems or issues as well as the new initiatives to be taken.

Malcolm Baldrige National Quality Award(MBNAQ) MBNQA is given by the United States National Institute of Standards & Technology. This award is given through the action of the National Productivity Advisory committee & American Society for Quality. (ASQ) It was established by the Malcolm Baldrige National Quality improvement Act of 1987. The award was established to recognize US companies that excelled in the achievement & management of quality. This award is America’s highest honour for innovation & performance excellence. The programme recognizes quality service in The manufacturing, service & small business & healthcare , education & non- profit & was inspired by the ides of TQM.

The MB Model for excellence in Business performance Organizational profile: Environment, relationships & challenges 2 5 Strategic Planning Work force Focus 1 7 Leadership Business results 3 6 Customer & market focus Process Management 4 Measurement, Analysis & Knowledge Management

Criteria for Performance Excellence Organizational profile : It deals with all the details the way the organization works. It is divided into 2 parts: 1) Organizational Description & 2) Organizational Challenges. This includes organizational environment , key working relationships & strategic challenges. The organization must give details about products & services it provides, its vision ,mission, values & its employee profile. The type of equipments & technology used in various process & details of communication mechanism used, its supply chain & statutory & regulatory requirements by which it is governed. The organization must highlight the steps taken by it to improve the key process relating to creation of new products & services.

Leadership(120): 1 . How the senior leaders guide & sustain the organization.(70) 2. Organizations governance & how it addresses its community, legal 7 social responsibility.(50) Strategic planning Strategic development (40) Strategy deployment (45) Customer & Market focus (85) Customer & market knowledge (40) Customer relationships & satisfaction(45)

Measurement analysis & knowledge management:(90) Measurement, analysis & improvement of organizational performance. (45) Management of information, IT & Knowledge management(45) Workforce focus (85) Workforce engagement(45) Workforce environment (40) Process Management(85) Work system design (35) Workplace management & improvement(50)

Business Results (450) Product & service outcome (100) Customer focused outcome (70) Financial & market outcome (70) Workforce focused outcome (70) Process effectiveness outcome (70) Leadership outcome (70 ) Total points = 1000