Superfast Broadband Skills trends and requirements March 2012 Ben Neild

Demand side 1.Business leaders 2.Other Staff 3.Technology Professionals 4.Consumers / users Supply side GCSEs A Level HE CPD Presentation structure

A 2010 survey in Somerset suggested that: 23% of enterprises stated that they did not think ICT would be of benefit to their business 19% were unsure of the ICT needs 10% identified ‘lack of confidence’ and 19% ‘uncertainty as to how to access ICT support ’ as barriers to take up. It‘s not all Rocket Science – , a website, websales, skype phone calls etc etc save money and raise productivity. Business Leaders Critical to realising the economic benefits of superfast broadband, is the need to build the capacity and understanding of the benefits of broadband among local businesses Broadband Delivery – Lessons Learned, DCMS, Nov 2011

Nearer to the leading edge, Superfast Broadband will: Support Cloud Computing Allow borderless collaboration across virtual teams; Enable businesses to reach world-wide markets; and to Explore a myriad of applications (3d printing, walk-through models, body scanning) that are just emerging... Plus the applications and business models that we have yet to imagine. Business Leaders The UK urgently needs to rapidly move up the maturity curve in terms of attitudes to technology: it should be no more acceptable for those in leadership roles to lack an understanding of technology than it is to lack and understanding of finance. E-skills UK, SSA for the Digital Economy, 2009

Human resources 90% of 650 businesses surveyed in Cornwall identified remote and home working to be a ‘very important’ result of superfast broadband Accounting The UK ranks 26 th of 27 EU Countries for both a) the proportion of businesses using e-invoicing Marketing The UK also ranks 26 th for the proportion of enterprises using analytical Customer Relation Management EU 2010 Assessment of Digital Competitiveness Many others... Who need to know how to log-on to remote servers, set up skype, synchronise phone & PC diaries etc etc etc !!!! Other staff There is a huge appetitie for superfast broadband, but a mismatch between the level of demand and the knowledge about how it can be exploited E-skills UK

The lower-level jobs are being off-shored Technician skills requirements now mainly at Level 3 or, more often, Level 4 Technology professions moving deeper into the boardroom Generating & analysing business / customer related data Supporting increasingly complex technology systems Project Management Age of new recruits is rising – increasingly recruited at graduate level or recruit people with wider business experience. Technology Professionals Employment in Technology Occupations grew 5% between 2001 and 2009, twice the growth rate for all occupations E-skills UK

1.Programming and Application development, esp. for mobile devices 2.Project Management 3.Help Desk & Technical Support 4.Networking 5.Business Intelligence 6.Data Centre 7.Web Security 9.Telecommunications The majority of these are required to support developments in mobile, cloud- based and on-line technologies. Technology Professionals Computerworld - Nine hot skills for 2012

Businesses have an incentive to develop on-line services that are intuitive & can be used without training. However, an estimated 11.6m adults in England in 2008 are digitally excluded 22m people use technology at work – 77% of the working population. employers are increasingly using the internet to advertise, recruit and train employees. a lack of basic ICT skills is a disadvantage in finding and securing work there is evidence to suggest a link between internet usage by employees and improved business productivity. a lack of basic ICT skills may hold people back from taking up learning, skills opportunities and from making progress to higher levels of learning. Consumers / Users Digital skills have an impact on an adult’s equality of access to information and services; employability; social inclusion, engagement in further learning, and on wider business productivity. Independent Review of ICT User Skills Baroness Estelle Morris June 2009

Within the proposed GIF bid area, in 2011, there were 238 A level entries in Computer studies and 429 in ICT, out of a total of 49,000. A Level Entries ICT & Computer studies, A Level Entries, England, 2002 to 2011

This is a recognised problem The current ICT curriculum is ‘demotivating and dull’ ‘Instead of children bored out of their minds being taught how to use Word or Excel by bored teachers, we could have 11-year-olds able to write simple 2D computer animations’ Michael Gove ICT Teaching Reform

Higher Education In the GIF bid area, in 2010/11, there were 10,150 applications to read ‘Mathematical and Computer Science’. Down from 13,620 in % of these applications were made to HEIs in the GIF bid area (a lot!) 20% of applications were accepted (NB students often apply to 4 HEIs) Qualifications achieved at SW HEIs, HESA Computer science was the only subject to register a fall over this period.

SFA Qualfications In 2009/10, in the GIF bid area, there were 17,710 SFA funded ‘Starts’ in Business Information Technology & Telecommunication. This equates to 2.7% of all Starts. Business Information Technology and Telecommunications makes up: - 2.8% of Learner Responsive provision - 1.8% of Employer Responsive provision. There were 460 Apprenticeship starts in this category, up from 150 the previous year.

Work-related training % of Apprenticeships at Level 3 and above, HotSW LEP Incidence of work-related training, e skills UK, from LFS

Work-related training % of Apprenticeships at Level 3 and above, HotSW LEP Incidence of work-related training, e skills UK, from LFS