 Different Health Care Systems  Private health care facilities  Government agencies  Voluntary or nonprofit agencies Copyright © 2004 by Thomsom Delmar Learning. ALL RIGHTS RESERVED. 5

The Health Unit Coordinator Program prepares students for a non-clinical career in healthcare

 Hospitals  Long-term care facilities (LTC or LTCF)  Medical offices  Dental offices  Clinics  Optical centers  Emergency care services Copyright © 2004 by Thomsom Delmar Learning. ALL RIGHTS RESERVED. 7

 Health insurance plans  Health maintenance organizations (HMO)  Preferred provider organizations (PPO)  Medicare  Medicaid  Worker’s Compensation  U.S. government plans Copyright © 2004 by Thomsom Delmar Learning. ALL RIGHTS RESERVED. 8

 Deductible  Co-insurance  Co-payment  Preferred provider  Monthly fee or premium  Managed care Copyright © 2004 by Thomsom Delmar Learning. ALL RIGHTS RESERVED. 9

 Growth – one of the largest and fastest growing industries in the United States  Employment opportunities – employs over 10 million workers in over 200 careers  Expenditures – it is a two billion dollar per day business and growing Copyright © 2004 by Thomsom Delmar Learning. ALL RIGHTS RESERVED. 10

 MED-SURG  TELEMETRY  NEWBORN NURSERY  POST-PARTUM  MATERNAL CHILD  NEWBORN ICU  LABOR AND DELIVERY  SURGERY  PACU  NICU  SICU  MICU  CCU  CVICU  INTERVENTIONAL RADIATION  AMBULATORY CARE

 Although planning is the key to effective management,  the organizational structure furnishes the formal framework in which the management process takes place . The organizational structure should provide an effective work system , a network of communications , and identity to individuals  and the organization and should consequently foster job satisfaction.  The organization contains both formal and informal structures

 question correct note audio Cell Phone  wireless phone tha may be carried by some hospital personnel and doctors  Computer  an electronic machine that is capable of accepting processind & retrieving info  Computer on Wheels  a computer on a cart with wheels that can be taken into patients room  COW  Copy Machine  a machine that is used to make duplicates of typed or written materials  Cursor  fax Machine  telecommunication device that transmit copies of written material over the tele  computer terminal combination of three components; keyboard, viewing screen, printer

 Keyboard  computer component used to type info into the computer  label printer  machine that prints patient labels from info entered into computer  Locator  a small tracking device worn by nursing personnel  Menu  list of options that is projected on the viewing screen of the computer  Modem  device that enables a computer to send and recieve datat over regular phone line  patient Call System Intercom  Device used to communicate between the nurses' station & patient rooms  Pen Tab or Table PC  computer that may be removed from its base that can be taken into patients room

 Veiwing Screen  computer component taht displays information  resembles a tv Login  User Name Password Remember Me  Reset Password Reset Password  Pneumatic Tube System  system in which air pressure transport tubes carrying supplies and requistions  Pocket Pager  small electronic device that when activated by entering a series of #s  shredder  machine located in most nursing stations that shreds confidential material  Tower  system unit of the computer; houses internal components

 Doctors' Roster  alphabetical list of names telephone numbers and directory of physician & staff  Document management System  computer system used to track and store electronic documents or images  Document Scanner  document used to transmit images of paper documents/pics to be entered into EMR  Downtime Requisition  a requisition that is used to process info when the computer is not available  Dumbwaiter  a mechanical device for transporting food or supplies between hospital floors   method of sending and receiving messages via the computer to anyone with  electronic mail

 flashing indicator on computer screen that is used to indicated info received  Doctors' Roster  alphabetical list of names telephone numbers and directory of physician & staff  Document management System  computer system used to track and store electronic documents or images  Document Scanner  document used to transmit images of paper documents/pics to be entered into EMR  Downtime Requisition  a requisition that is used to process info when the computer is not available  Dumbwaiter  a mechanical device for transporting food or supplies between hospital floors   method of sending and receiving messages via the computer to anyone with  electronic mail flashing indicator on computer screen that is used to indicate info received

 Clear Your Mind  Prepare Your Phone Voice  Prepare to Offer Your Standard  Greeting Be Prepared Before You Respond  The Phone Call and the Customer  Treat the Caller with Respect

 Problem Callers  Alternative Dialogue  Screening Calls  Placing Callers on Hold  Transferring Calls  Taking Messages  Voice Mail  What’s In It for Me