Robert Bell Anthony Helms Amanda Hollingsworth Seth Johnson Tiffany Pike Andrew Withem

Agenda ADD-Life Team Contract PLANNING PHASE Conclusion Systems Request Feasibility Analysis Project Plan Conclusion

Team Contract Objective The objective of Bulldog Solution Group is to develop an efficient information system that will identify the business needs and adhere to the requirements of our customers.  Our ultimate goal is to create business value while simplifying business processes through the use of technology.  The members of Bulldog Solution Group are willing to devote their time and effort to ensuring our customers the best information system money can buy.

Team Contract Meeting Policy All members must attend each meeting. Cell phones should not be used in meetings except for emergencies. Meetings should be planned 24 hours in advance. Formal meetings will be held on Mondays at 6:30 pm in the Prescott Memorial Library basement. Times and locations for working sessions will be determined as needed. Attendance Policy All members are required to attend all formal meetings and work sessions with their assignments completed. All team members are expected to be on time and ready to work. Team members must be prepared and actively contribute during all meetings. Absences will not be tolerated.  Every unexcused absence will result in a strike. Excused absences include but are not limited to: Death in the family Serious illness University approved excuses All excused absences require proper documentation.

Team Contract Penalty Policy Bulldog Solution Group has agreed upon a three-strike policy.  Failure to adhere to this policy will result in a strike.  Any member of Bulldog Solution Group receiving a strike will get a Reprimand Form.  The Reprimand Form will be filled out by the current scribe and then signed by all group members including the offender.  A copy of the Reprimand Form will be turned in to Ms. Blackman by the team.  The current scribe will add a copy of the form to Google docs.  Also, the scribe will include a strike form in the minutes for that week.  Failure to address strike-able offenses will result in a strike for the group. Termination Policy Any member receiving a third strike will receive a termination form.  The form will be filled out and signed by all members of Bulldog Solution Group. The current scribe will turn in a copy of the termination form to Ms. Blackman.  The current scribe will add a copy of the form to Google docs.  When any member from Bulldog Solution Group receives a termination form, he or she will be removed from Bulldog Solution Group as a member of the group.

System Request Version 1.0 Project Name: Get FIT Project Sponsor: Kim Allen Organization: ADD-Life Core Business:  ADD-Life is a locally owned and operated fitness center.  In comparison to franchises, you will get a more personal experience at ADD-Life. 

System Request Version 1.0 Existing Systems: All existing CRM systems at ADD-Life are currently paper-based with minimal automation in place.  The current payroll system consists of a simple time sheet where employees write down hours worked.  At the end of the pay period, the manager then adds up the accumulated time the employees have worked.  This is an inefficient and time-consuming task

System Request Version 1.0 Business Need: The first business need is to increase efficiency and reduce time-theft.  Employees can lie or exaggerate on their timesheets.  This process can be automated to automatically keep track of time worked.  ADD-Life needs to ensure customer membership payments, thus increasing profits.  Non-members are using the facility without paying for membership and current members aren’t updating their dues.  ID cards will allow members to scan their cards when they come in to authenticate their membership.  They can also use their membership number to login to the website and view their membership profiles online.  ADD-Life would like to improve customer satisfaction.  There is a discontinuity among members, currently.  An online forum that allows members to chat with each other will form a community.  Members will also be able to interact with trainers and a nutritionist for extra support and encouragement.

System Request Version 1.0 Functionality: Time management: Employee time management will consist of an electronic clocking system.  A workstation will be setup for this task where employees will login using a given ID number.  The owner or manager can only access reports; only the owner can make any modifications.  Membership authentication: ID cards will be administered to all current and new members.  An employee will be available at the front desk to scan cards.  All member information will be stored in a database, including information such as renewal dates, customer ID, and contact information.  Community forum:  A new feature included in member fees will be an online chat.  This will improve customer morale because they will have a support system.

System Request Version 1.0 Expected Value:   Tangible: Time saved by automated clocking system 15 employees, paid every 2 weeks 104 hours per year spent calculating and writing checks * $35,000= $336.54   Decrease in percentage of unpaid membership dues         Decrease error rates- 10% error rate        Intangible: Improves customer satisfaction      Increases customer knowledge of the business Improves management satisfaction      Ability to track membership trends by clients

System Request Version 1.0 Special issues or constraints: System must be completed through the implementation phase by November 17, 2009. System must be reliable. System must be easy to use to prevent lengthy training process.

Feasibility Analysis Technical Feasibility: Can we build it? (Moderate) Project Size: (Small) The proposed system will utilize one web server, one server, and two workstations. The project team will consist of six team members. Familiarity with Business Processes: (Moderate) Team: (Moderate) All team members have an understanding of what fitness center systems should do from the customer perspective because we are all current members of one. One team member has had the experience of being an employee at a fitness center. Three team members have experience the inefficiency and annoyance of paper based payroll. Client: (High) Kim Allen has owned ADD-Life fitness center for Employees are usually high-school to college age and have moderate experience in fitness center knowledge. Management has a high knowledge of processes due to lengthy duration of employment.  

Feasibility Analysis Familiarity with Technology: (Moderate) Team: (High) Three team members currently have technical jobs. One team member has previous experience in a technical job. All team members have a high level of technical understanding that will be needed to implement the system due to current major curriculum. Hardware: The proposed systems will utilized the existing web server, 2 new workstations, and a new server for a customer database to be created. Any current equipment will be updated and used to its full potential. All team members have an adequate knowledge of all hardware to be implemented into the proposed system. A common access card (CAC) reader will be installed to a workstation. Software: All team member have successfully completed prerequisites CIS courses at Louisiana Tech University. All team members have varying backgrounds in programming languages. Client: (Low) Management has no troubleshooting skills. Management and employees have no experience with database management and programming.

Feasibility Analysis Organizational Feasibility: If we build it, will they come? (High) Project champion: Kim Allen, owner of ADD-Life   Senior Management: Kim Allen is our sole contact in senior management at ADD-Life. She is fully supportive of the proposed system however is currently unwilling to allow team access to financial information. Users: The primary users of the system will include employees as well as the customers. Implementation of the new system will require little to no training due to its simplistic nature. The system will increase community and satisfaction amongst the customer. Other Stakeholders: Since ADD-Life is a small, private company the stakeholders are limited to employees and customers.

Feasibility Analysis Economic Feasibility: Should we build it? (High) (See Cost-Benefit Analysis for Development and Recurring Costs)   Tangible Benefits: Increased sales:               10% customer increase with a 1% loss Lost revenue recovery:               10% of customer using without valid membership                            Payroll reduction:               15 employees               5 unintentionally stealing time of 30 mins a day               1200 hours a year at 7.55               Time spent calculating payroll 104 hours a year (336.54) Intangible: Improves customer satisfaction Increases customer knowledge of the business Improves management satisfaction Ability to track membership trends by clients

Cost and Benefit Analysis

Work Plan

Gantt Chart

Conclusion ADD-Life Team Contract PLANNING PHASE Systems Request Feasibility Analysis Project Plan