SITA Presentation to Portfolio Committee on Police on SITA Services Provided to SAPS - FY2010/ October 2011 By: Acting Chairperson of Board Ms Fébé Potgieter- Gqubule

2 Scope  Introduction  2010/2011 Service Scope per SLA against Performance  Hosting and Bureau SLAs  Network SLA  Application Maintenance & Development Services  Decentralised Network and IT equipment Support SLA  Specialised Consulting Services SLA  Service contracting for 2010/11  Actions To Remedy Service Challenges  SITA Annual Results for 2010/11  Expiry of Contract 569 – Implications for SAPS  SITA and SAPS Strategic Priorities for 2011/12

3 Introduction  SAPS and SITA signed the following SLAs in 2010/2011:  Hosting Services  Network Services  Application maintenance and Development Services  Decentralised network and IT equipment Support  Specialised Consulting Services  Bureau Service for Transversal Systems  The following process is followed towards contracting:  ICT requirement analysis  In-year performance analysis  Performance targets and service scope agreement  Price negotiations

2010/2011 Service Scope Hosting and Bureau SLA against Performance  Service Scope  52 applications hosted  6 Transversal system  9 Critical systems  18 Reporting systems  98% guaranteed availability  Guarantee response time:  Oracle = 0.8 seconds  Adabas = 1.0 seconds  Interdepartmental Data Exchange platform rendered through Hosting services  Performance Outcomes  99.9% availability  Oracle = 0.8 seconds  Adabas = 1.0 seconds  Challenges  Processing capacity (85% on 24 hour  Storage (not sufficient capacity – 500meg) /2011 SLA (Opex): R246 m (Capex): R100 m

2010/2011 Service Scope Network SLA against Performance  Service Scope  WAN & LAN  Network Management System  and Internet  PBX  IJS VPN  Communication (satellite Services)  Performance Levels  Core - 98% guaranteed availability  Remote site – 95%  Active Directory – 98%  Performance Outcomes  99.6% avarege availability  Remote – 97%  Active Directory – 99.5%  Challenges  Active Directory – old server infrastructure  Remote site - Old Xyplex infrastructure /2011 SLA (Opex): R321 m (Capex): R425 m

2010/2011 Service Scope Application Maintenance & Development Services SLA against Performance  Service Scope  Applications Maintenance  Corrective, Routine and data maintenance  Perfective and Adaptive Enhancements  Application Development  Development of the Investigation Case Docket Management System  Performance Outcomes  Maintained 32 applications  Completed Application System Infrastructure for the ICDMS  Criminal Case Registration of the ICDMS 70% complete  Challenges  User requirements not complete  ICDMS team not fully resourced /2011 SLA (Opex): R191 m (Capex - ICDMS): R9.2 m

2010/2011 Service Scope Decentralised Network and IT equipment Support SLA against Performance  Service Scope  First Line hardware & software support and maintenance  ICT advisory services  ICT Support Services (ITIL & COBIT)  Specialised services ( e.g: administrative services, HQ support& Criminal Record Centre Hardware maintenance)  Performance Levels  Faults 2010 : reported compared to in 2009  Equipment supported 2010: compared to devices in 2009  Upgraded network in 314 sites  Mean Time To Repair  Faults = 6 hours average on calls logs  VIP & Mission Critical = 2 hours average on calls logs  Performance Outcomes  Cabling of 314 sites completed  Mean Time To Repair:  Faults = 6 hours average on 60% of calls  VIP & Mission Critical = 2 hours average on 50% calls logs  Challenges  WAN connection outstanding due to absence of Telkom infrastructure /2011 SLA (Opex): R 472 m (Capex) – Network Upgrade:R487m Actual :R419 m

2010/2011 Service Scope Specialised Consulting Services SLA against Performance  Service Scope  Provision of resources for support of Architectural Services for SAPS  Challenges  Tend to be used for permanent contracting purposes instead of HR recruitment  Difficult to manage performance levels and outcomes /2011 SLA (Opex): R4.8m

Service contracting for 2010/11 9 Recurring ICT Support Services SLA Description Signed SLA Value 2010/2011 ( VAT Inclusive) Application Maintenance ServicesR Specialised Consulting ServicesR Bureau ServicesR Centralised Data Processing ServicesR Network Support ServicesR Decentralised Support ServicesR SUB TOTALR

Actions To Remedy Service Challenges  SITA deploying Cloud Computing Infrastructure that will allow the increase and decrease of both storage and processing capacity as and when required on an Infrastructure-as-a-Service (IaaS) Model. SAPS indicate willingness to partner SITA on the cloud computing deployment.  IaaS is a more affordable storage and processing service for SITA clients as it utilises Pay per Use (Pay as You Go) payment model.  SITA in the process of finalising the government network strategy that will benefit the SAPS Network Upgrade programme inclusive of replacing old technology  Mechanism for the definition of the full ICDMS requirements in place.  SITA sourcing industry partners to assist with the completion of the ICDMS  SITA is sourcing partners for alternative connectivity that will guarantee the same service levels for rural areas  Offered SAPS service-based performance and not a body shop 10

SITA Annual Results for 2010/11 11 SITA Corporate Performance

SAPS Annual Results for 2010/11 12 SAPS Account Performance

Expiry of Contract 569 – Implications for SAPS  Contracts of resources appointed based on Contract 569 cannot be renew  79 Labour Broker Contractors (LBC) contracted directly by SAPS  50 LBCs contracts already expired as of 30 Sept 2011  12 LBCs contracts will expire between 1Oct & 30 Dec ’11  15 LBC contracts will expire between 01 January – 31 May 2012  71 SITA contracted LBCs servicing SAPS and all contracts expire 31 March 2012  Process to determine service requirements and deliverables underway for the 79 directly contracted by SAPS  Deliverables to be serviced through Contract 570 where SITA does not have capacity  SITA no longer offering SAPS a resource-based SLA but service-based 13

SITA and SAPS Strategic Priorities for 2011/12  Focus on completing outstanding deliverables  Investigation Case Docket Management System (ICDMS)  Award the Integrated Mobile Vehicle Data Command & Control Solution (IMVDCS)  Network upgrade  Focus on improving service and cost efficiency  Introduction of Voice-Over-IP to reduce the cost of telephony  Initiate the integration of the SAPS network into the government network  Commence the procurement process for the installation of war rooms 14

Thank You 15