Monitoring Telematics in EU Candidate Countries RICHTER Jiri; SANANIM, Czech Republic 2 nd Prevnet Conference of Telematics in Addiction Prevention Oct. 2003; Killashee House, Ireland

Study „Monitoring Telematics“ aiming in –networking of professionals and projects –possible linking to existing professional network(s) –processing data to support quality development focused on –making an overview of “known” activities –assessment of actual services provided –overview assessment; –overview of barriers, limits or obstacles

Telematic Methods all sorts of electronic and computer communication / technologies in delivering information and support at different levels as well as with multipurpose objectives.

Study Questionnaire elaboration Detective´s work to find addresses Questionnaire send to all NFP;… via Over month and half to fill in

Expectations / Hypothesis Most of them will answer Huge differences among countries Tele-Helpines as most common service e-counselling as less developed Rare „alternative“ projects or services Most common limit in funding Most common obstacles – lack of experts

Questionnaire National Telephone Help Lines –Other specific “Drug” Help lines National Drug Internet Sites –Other specific Drug Prevention web site –8 key sources, with national scope,

Questionnaire I - counselling; e - mail counselling, –specific Drug e/i-counselling web site (e.g. on XTC, testing, etc.) –other specific Drug e/i-counselling web site? e.g. on school prevention, treatment... SMS (teletex, …) services. CD ROMs and other…;

Questionnaire Assessment of actual services provided Key barriers, limits in development Assessment of quality Assessment of quantity Description of country needs Assessment - mapping out the context of telematics work... –How common is the use of Internet –How common is the use of mobiles

Responses 10 EU candidates addressed Responses from –CR (National focal point) –Hungary (orig. only Children Help line) –Latvia (NFP) –Slovenia (Gov. Office for Drugs) –Estonia (data from Prevnet presentation)

Results - conditions Assessment - mapping out the context of telematics work... –How common is the use of Internet –How common is the use of mobiles

Use of Internet Comparison of Internet users

Use of mobile phones

Key findings – Help Lines National Telephone Help Lines –exist only in some countries –in lately developed as one of the first service –not fully recognised / used –in some cases as joint service (e.g. for children) –very different levels of use (192 – 1,4 mil) –different providers

Key findings – Help Lines Other Telephone Help Lines –not much clear data on this issue (or no data) –vary from „none“ to „many“ –in most cases tel. help line covered via regional treatment facilities –different approaches used (volunteers / professionals; …); as additional service vs. profi –different levels of use –very probably different quality; missing evaluation

Key findings – web sites Drug Internet Sites – key national DDR –seems as mostly developed (services?); –exist probably in all CC –mostly as PR or information resource –usually missing „national resource“ scale –closely link to actual ddr system development –usually closely link to policy less as independent e.g. NGO usually miss additional, „all sort of specific“ services

Key findings – web sites CZ - (sananim.cz) HU - LA - SLO - E -

Key findings – web sites mostly only in country language mostly information & policy site content / determine by provider personally found as most –interesting – Slovenian –professional – Czech –service oriented - Hungarian

Key findings – other web´s Other specific Drug Prevention web site –quite many (all state admin.; service providers) –except SLO Ngo´s as main player –relation/links to country development in general –relevant to ⇪ of Drug policy development –in most countries HR, treatment first –usually PR, service info or information resource –visits per month vary from few hundreds to 40 ths. –only few officially supported; hundreds others

Key findings – e/counselling Drug e-counselling services –Not recognised as possible effective tool –Significantly underdeveloped –Exist in some countries – mostly as advise –only CR as standardised service; LV, H – 700/y –in H for wider target group – – –

Key findings Other specific web (XTC, testing, school prevention, treatment etc.) –Only few exist as specific resource centre (help desk; clearing house..e.g. CR _XTC; law) –chat & discussion forums used quite frequently –no info on efficiency –some examples:

Key findings – SMS; CD´s not much monitored field SMS (teletex, …) services. –Only in Slovenia info on drugs; New project will offer info on drugs thr. SMS, wap and web site. –No signs… CD ROMs and other…; –CD mostly exist usually on prevention; information some on specific sub. e.g. games, quiz, testing, infomap

Key findings - Assessment Assessment of services provided – out of CR all see as not sufficiently covered; with lack of specific services using „new technologies“ –need for more helplines, more involvement of current service providers Key barriers / limits –among key mentioned NGO´s are not familiar missing implementation plan and resources finances human / professional resources

Key findings - Assessment Assessment of satisfaction with using of „N.T“ –all countries are satisfied –most see - drug services, using “new technologies”, rather satisfactory (quite developed) Assessment of quality –all countries does not see the Quality as problem –most see – quality as satisfactory Assessment of quantity –also (surprisingly) seen as sufficient and satisfactory in most CC –some exceptions in specific services

Key findings – needs Mostly seen in availability of – education, training – finances – professional / human resources – NGO´s involvement – technologies – acceptable prices