Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Agenda User Competency and Support Why is it Important to you and to Oracle? Competency and Support Challenges Implementation Challenges What is the User Productivity Kit (UPK)? UPK Demo Q&A

Importance of User Competency

Importance of Training End Users Excessive support cost Untrained users require 3 to 6 times more support than trained users * Decreased productivity Untrained users take up to 22.5 hours to achieve the same skill level that it takes a trained employee 5 hour to achieve* *Gartner

End User Competency Challenges How do I address “pre-go-live” training and “post-go-live” support? How will I address new-hire training? How do I address local and remote users? How do I provide standardized content across multiple content development efforts and lines of business? How will I providing localized content for global rollouts? How will I deliver training? Classroom training? Web-based training? Both? Can I leverage existing content?

Development Challenges Resources – who is going to do the work? Limited training, business, and technical resources. Time – do we have the time to do the work? Instructor-led training development time  40:1. Web-based training development time  200:1. Budget – do we have the budget to do the work? The ASTD Media Selection Tool for Workplace LearningThe ASTD Media Selection Tool for Workplace Learning by Raymond J. Marx.

Implementation/Upgrade Challenges How will I manage change in my organization? How can I minimize risk to my company? Should I change my business processes or should I customize the application?

UPK Throughout the Software Lifecycle Go-Live Process Guides User Acceptance Test Scripts Instructor-led Training Web-based Training Job Aids Simulations Application Coach Job Aids Usage Tracking UPK Developer Single Source Development and Customization DocumentationTraining Performance Support Material Multi-user Content Management Capabilities Check In/Check Out Version ControlHistoryRollback

Language Capabilites English* French* German * Spanish * Japanese* Swedish Canadian French Italian Portuguese Danish Mexican Spanish Chinese (Simplified) Norwegian Dutch The UPK Developer can export custom text to an.xliff or.doc format Localized screens are captured with ‘re-record’ mode *UPK Developer Languages

UPK Demonstration

Best Practice Implementation/Upgrade/New Feature Rollout” with UPK Blue- printing Design / Config Testing Pilot / Training Go Live Maintenance & Support Upgrade Content Creation and Maintenance Test Scripts System Process Documents SPDs Simulations / Practice Assessment Exercise Training Manuals Performance Support Job Aids

UPK Content Human Resources (249) Payroll for North America (141) Benefits Administration (72) Time & Labor (61 ePay (9) eProfile (15) eBenefits (14) ePerformance (45) Learning Management (83) General Ledger (73) Receivables (132) Payables (55) Asset Management (85) Project Costing (58) Contracts (154) Grants (41) Expenses (34) Student Administration (382) Planning and Budgeting (67) Order Management (87) Billing (91) Purchasing (177) Inventory (111) eProcurement (34) Reporting Tools for HRMS (42) Reporting Tools for Financials/ESA and Supply Chain Management (49) Reporting Tools for Campus Solutions (38) Fundamentals for HRMS (23) Fundamentals for Financials/ESA and Supply Chain Management (23) Fundamentals for Campus Solutions (23) Enterprise Modules ver. 8.8, 8.9,9.0 Talent Acquisition Manager Enterprise Portal Absence Management Future Enterprise Modules – ver 9.0 eCompensation Manager Desktop eProfile Manager Desktop Reporting Tools for PeopleTools HelpDesk for Human Resources

UPK Content – JDE E1 EnterpriseOne Modules Topics (459) ver. 8.9, 8.11, 8.12 General Ledger Accounts Payable Accounts Receivable Inventory Manufacturing – PDM Procurement and Subcontract Management Fundamentals 8.12 Price Management (incl. Adv. Pricing) Fixed Asset Accounting Sales Order Management Future EnterpriseOne Modules - Targets 9.0 Real Estate Homebuilder Food & Beverage Configurator

UPK Content Payables Receivables General Ledger Financials Centralized Solution Set Assets Internet Expenses Human Resources Payroll Self-Service Human Resources Performance Management Time and Labor Purchasing iSupplier Portal iProcurement Future Targeted EBS Modules ver. 12 * Financials Centralized Solution Set consists of: Cash Management e-Business Tax Subledger Accounting.

UPK OnLine Training & Support

UPK Paper Documents Job Aids System Process Docs UA Test Scripts Instructor & Student Classroom Guides

UPK Usage Tracking

“If I were talking with someone at another firm, I’d ask them how long it takes them to develop content, and I’d say, ‘You can cut that down by at least 75 percent.’ What used to take us 8 weeks to complete, we can now complete in a week. I'd then ask them how many tools they were using, and I’d say, ‘Picture yourself with one, Oracle’s User Productivity Kit.’ MaryEm Musser, BDO Seidmen, LLP Assistant Director Technology Training Initiatives 'UPK is instrumental in our international training deployment. We believe we will meet our goal of significantly accelerating our overall Oracle deployment and streamlining user acceptance, system testing, process documentation, and training. ' Steve Fox, Consumer Division, Dolby Laboratories Inc. Customer Successes

A Q &