Module Final Review - MIS  Highlight main topics and concepts  Need to review sample exam papers  Make sure how the reading materials are related to which topics and which past exam questions  Time management  Writing style for exam answers

Module Final Review - MIS  Systems thinking and IS in modern organization –System as a notion for studying human activities –System as a notion for studying IS –IT infrastructure –Impacts of IS

Why Information Systems? Functions of an information system

Why Information Systems? Information systems are more than computers

Contemporary Approaches to Information Systems Contemporary approaches to information systems

Toward the Digital Firm The interdependence between organizations and information systems

Final Review - MIS  Types of IS –ESS, DSS, MIS, KWS, OS, TPS  ERP  IS for various functional areas

Major Types of Systems in Organizations Types of information systems

Major Types of Systems in Organizations The four major types of information systems Figure 2-2

Major Types of Systems in Organizations Interrelationships among systems

Enterprise Applications Enterprise application architecture

Enterprise Applications A supply chain

Enterprise Applications Collaborative commerce

Enterprise Applications Customer Relationship Management (CRM)

Final Review - MIS  Impacts of IT on business processes –IT capabilities for BPR –Business processes for CRM, SCM, PRM, ERM  Benefits of Enterprise Systems

Supply Chain Management Systems Key supply chain management processes

Supply Chain Management Systems The future Internet-driven supply chain

Supply Chain Management Systems Push versus pull-based supply chain models

Final Review - MIS  Management decision making and decision support from IS –Decision making process: intelligence, design and choice –Contributions of DSS, GDSS and ESS

Group Decision-Support Systems (GDSS) Group system tools

Decision-Support Systems (DSS) Overview of a decision-support system (DSS)

Final Review - MIS  IS for collaboration and knowledge management –Knowledge management system –Collaborative system –Expert systems –Case-based reasoning

The knowledge management value chain The Knowledge Management Landscape

Major types of knowledge management systems Types of Knowledge Management Systems

Enterprise-wide knowledge management systems Enterprise-Wide Knowledge Management Systems Figure 11-4

Major types of knowledge management systems Types of Knowledge Management Systems Figure 11-3

Major types of knowledge management systems Types of Knowledge Management Systems Figure 11-3

Requirements of knowledge work systems Knowledge Work Systems

Major types of knowledge management systems Types of Knowledge Management Systems Figure 11-3

Final Review - MIS  Implementation of IS –IT investment and evaluation techniques –IT project management

Understanding the Business Value of Information Systems A system portfolio

The Importance of Change Management in Information System Success and Failure Information system problem areas

The Importance of Change Management in Information System Success and Failure Factors in information system success or failure

Understanding the Business Value of Information Systems A system portfolio Figure 14-3

The Importance of Change Management in Information System Success and Failure Information system problem areas Figure 14-4

The Importance of Change Management in Information System Success and Failure Factors in information system success or failure Figure 14-5

Final Review - MIS  IS security –Controls: General and application controls –System vulnerability and abuse –IS audit

System Vulnerability and Abuse Telecommunications networks vulnerabilities

System Vulnerability and Abuse Points in the processing cycle where errors can occur

Creating a Control Environment Internet security challenges

Final Review - MIS  IS professional issues –Ethical principles –Ethical analysis –Professional code of ethics –Intellectual property, trade secret, copyright, patents

Understanding Ethical and Social Issues Related to Systems The relationship between ethical, social, and political issues in an information society