City of San Marcos Virtual Desktop Integration

State CIO Priorities for 2011 Virtualization (servers, storage, computing, data center) Cloud computing (software as a service, infrastructure, applications, storage) Networking (voice and data communications, unified communications) Legacy application modernization / renovation Identity and access management Document/Content/Records/ management (active, repository, archiving, digital preservation) Social media and networking (Web 2.0 services, wikis, blogs, collaboration Security enhancement tools Business Intelligence (BI) and analytics applications Enterprise Resource Planning (ERP)

Virtualization How many are doing Server Virtualization? How many are doing VDI? – Implemented? – Implementing – Evaluating?

NOREX International User Conference The question was “How many companies are using Virtualization?” – 62 companies in attendance – Out of the 62 – Server Virtualization 100% – Out of the 62 – Virtual Desktop Integration HAVE IMPLEMENTED – 17 EVALUATING – 18 MORE THAN ½ OF USERS ON VIRTUAL DESKTOPS – 1 they had 100%

Reason San Marcos made the Move Return on Investment Administration of Technology Deployment ease No additional FTEs “Green” initiative

Return on Investment – 4yrs Total number of Workstations Physical Desktops : $418,950 –5–5 Year replacement schedule –R–Replacement Computer - $ Gig Ram; 250 Gig hard drive; 2.93 GHz Duo processor; 8x DVD-ROM; 5 year NBD warranty Virtual Desktop Integration: $ 399,744 –C–Cost per device $ = $87,000 – Pano Logic Zero Client –S–Storage – 12 terabytes = $120,000 (EMC software & licenses) –S–Servers – $10,500 = $63,000 –V–VMware – Vsphere, View, Converter $129, CPU licenses View Licenses 1 – Thinapp License

Background History – Ideas to deal with PC replacements – Meeting with Citrix – Council Remodeling (Dec 2009) Infrastructure – About 70 Servers – About 440 Desktops – Network Layout( Physical location based Vlans ) Disclaimer

Initial Deployment Planning test phase VMware ESX 3.5 VMware view Server Base – Using existing Dell 2950 – Additional memory (64GB) – Network Design Choosing HP Thin Clients – Council 13 stations + about 4 others (Unix Based) Challenges – Unix based thin client OS (Issues with peripherals) – Choosing Panologic Devices – 3 weeks time limit (inadequate testing) – Building off Test bed

Intermediate Deployment Separating VDI ESX from Servers Setting hardware standards for VDI ( 20GB HDD, Dual Processors, 2GB memory) Challenges – Inadequate Planning ( Storage, Memory, Network ) – Testing ( Selecting appropriate users for testing ) – PC replacement driving VDI deployment – User resistance

Current State Hardware – 4 Dell R710 running ESXi 4.1 – 96GB memory each – 2 sockets with Quad Core Processors – 8 1G Network ports – 100megs to Desktops Vlans mimic Physical Network Pano Broker Vs VMware View Pano Remote 35% deployed – about 150 users

Departments Deployed In 150 Virtual Machines – Fire-Police – Library-Finance – Animal Shelter-Parks & Recreation – Utility Billing-Information Tech. – Engineering-City Clerk – Council Chambers-City Managers – Electric Utility

Applications ArcGISOracle Financials ePersonality (Payroll)Rescue Connection Adobe Prof.Maximo Novus AgendaLaserfiche Office Prof. 2007Clean Slate (Fortress) Fire ProgramsActive Networks (Class) Harris North Star (UB)CIS (RMS) Adobe CS5 SuiteOdyssey Nero 8Coban (Digital Video) Scan DocOmnixx Doc ShellCuteFTP Scan all ProPontem Cemetery VisioSpitfire TokayRemitPlus

Conclusion Known Issues – Support of 3 or more monitors – Scheduling of Anti-Virus updates – Selection of employees for beta testing – Link Cloning – Limited to 500 VDI per Pano Broker Security Plan/Design/Test before Deployment Address User concerns ( Keep them involved ) Identify issue related/not related to VDI One Size does not fit all