Technology-Enabled Business Processes Andrea Norris NSF Deputy CIO/Director, Division of Information Systems and Mary Santonastasso Director, Division of Grants and Agreements March 2004

Technology Enabled Business Processes Objective: Utilize and Sustain Broad Access to New and Emerging Technologies for Business Application

A Year of Success and Lessons Learned External Assessment of Results –Presidents Award for Excellence in eGov –“A-” for IT Security –Green for eGov Outcomes, Accomplishments, & Lessons –Leadership Role in Government-wide Grants Management Plans –New Business/Application Capabilities –Strategic Investments in Enterprise Architecture/Corporate Infrastructure –Significantly Improved Security Posture –Improved Management Practices and Processes

An eGovernment Success Story 40,000 (FY02 35,000) Electronic Proposals (over 99%) 190,000 (FY02 150,000) Electronic Reviews 7,500 (FY02 6,000) Electronic Graduate Research Fellowships 25,000 (FY02 22,000) Electronic Grantee Progress Reports 15,000 (FY02 14,000) Electronic Requests $3.5 Billion Distribution of Funds FY97 FY98 FY99 FY00 FY01FY FY03

FastLane Proposals, Awards and Status –Proposal Preparation, –Proposal Status Inquiry, –Project Reports –And much more! Research Administration Financial Administration Proposal Review Panelist Functions Reduce administrative burden on external customers and NSF Provide greater access to information

A Solid Foundation For Success Consistent, Quality Services Next Generation e-Capabilities Mission-Oriented, Customer-Focused Flexible Agile Innovative Secure Integrated Applications Rich Knowledge Base Streamlined Processes

Challenges & Drivers Cutting-edge innovators Knowledge-rich world class workforce Government-wide mandates Technology enabled business process improvements Aging infrastructure Continued Leadership and Innovation in eGovernment Enabling Human Capital World Class Customer Services and Secure Infrastructure Technology & Tools

eGov Leadership: Grants.gov Mandate - President’s Management Agenda and PL Eleven Partner Agencies –HHS (managing partner), NSF, Defense, Education, HUD, Justice, Transportation, Agriculture, Commerce, Labor, and Homeland Security/FEMA Produce a simple, unified “storefront” for all customers of Federal grants to electronically –Find grant opportunities – Launched in February 2003 –Apply for grants – Launched in October 2003 with SF424 forms

Grants.gov Status FIND –All 26 grant-making agencies posting funding opportunities to the FIND mechanism. 810 opportunities have been posted (2/03) APPLY –16 federal programs can accept proposals via Grants.gov with 9 received (3/04) –NSF-Led Effort to Establish Research & Related Application Data Set –Additional forms development for agencies not using the SF424 to collect additional data –Agency System to System Interface – Successfully tested with several agencies including NSF –Applicant System to System Interface – Gathering requirements, piloting in June/July 2004

Lines of Business Opportunities The following LoBs will achieve significant results by the end of FY2004. –Grants Management (NSF, Ed) –Financial Management (DOL, DOE) –Human Resources Management (OPM) –Federal Health Architecture (HHS) –Case Management (DOJ) OMB and the LoB Task Forces are focused on a business-driven, common solution developed through architectural processes. Common Solution: A business process and/or technology based shared service made available to government agencies. Business Driven (vs. Technology Driven): Solutions address distinct business improvements that directly impact LoB performance goals. Developed Through Architectural Processes: Solutions are developed through a set of common and repeatable processes and tools. Common Solution: A business process and/or technology based shared service made available to government agencies. Business Driven (vs. Technology Driven): Solutions address distinct business improvements that directly impact LoB performance goals. Developed Through Architectural Processes: Solutions are developed through a set of common and repeatable processes and tools.

Expected LoB Outcomes Key Milestone Key Deliverables 3/25/2004LoB Vision, Goals, and Objectives * 3/25/2004LoB Plan (FY04 spend plan, project plan, etc.) * 4/15/2004Request for Information (RFI) to Industry Vendors 6/30/2004Draft Common Solution and Target Architecture 8/1/2004Final Common Solution and Target Architecture 8/1/2004Draft Joint Business Case for LoB Common Solution Early Sept. ‘04Final Joint Business Case for LoB Common Solution The LoB Task Forces will identify a common solution, develop a target architecture, and develop a joint business case by September * Draft due to OMB by COB 3/23/04.

Planned NSF Initiatives Continued leadership of Governmentwide Grants Management Line of Business strategy –Government-wide solution set(s) and architecture(s) will significantly affect NSF investment strategy –Consideration of shared service provider role for research and related Integration with Grants.gov APPLY capability Pilot new Federal Authentication capability –Grants.gov, NSF and USDA will demonstrate the ability to serve as credential providers to each others’ systems

Leadership and Innovation in eGovernment IT Infrastructure Corporate Directory/e-Authentication Grants.gov FastLane PRAMIS  Back Office Grants Management EJ Pathfinder  e-Gov Initiatives e-Procurement/e-Property e-Travel  Strategic Information Asset Mgmt  Customer Relationship Management

Inception 10/2001 Phase I & II 12/2002 Phase III 11/2003 National Archive eJacket Approved as Official Record 4/2003 PRAMIS TBD Post Phase III Allows staff to electronically process proposals from receipt to DD Concur Pathfinder for an Enterprise Grants Management Provides automated role-based workflow Fully supports non-award proposal actions eJacket is a web-based system that enables grants management.

End-to-End State-of-Art Human Capital Management Suite of Capabilities Define Concept, Requirements, and Migration Strategy for eHuman Capital Technology Support Migration to Department of Interior Payroll/Personnel Processing System Integration with Other Government-wide Human Capital Initiatives Includes New Learning Management System in Conjunction with Government-wide eTraining Framed by New Human Capital Management Plan Enabling Human Capital Management

Deliver World Class Customer Services and Secure Infrastructure Improvements to IT Security Program Implement Recommendations from Business Analysis –Enterprise Architecture –Enhancements to Improve Operational Efficiencies Continue Multi-Year Infrastructure Modernization

The NSF Enterprise Architecture will initially include two primary areas of technology and technology governance Applications & Data Next Generation Grants Management –End-to-end Integrated Grants Processing –New Reviewer Knowledgebase –Configurable enterprise workflow E-Human Capital Strategic Information Management –Data Warehousing & metadata mgmt. –Knowledge, content & document mgmt. –Collaborative environments E-Gov Initiatives Customer Relationship Management Next Generation Grants Management –End-to-end Integrated Grants Processing –New Reviewer Knowledgebase –Configurable enterprise workflow E-Human Capital Strategic Information Management –Data Warehousing & metadata mgmt. –Knowledge, content & document mgmt. –Collaborative environments E-Gov Initiatives Customer Relationship Management Infrastructure Enterprise Portal –Distributed Authorship –Single point of access for NSF information Directory Services –Single source of authentication & sign- on –Centralized identity mgmt. & personalization Enterprise Management Systems –Fault, Capacity, Availability, Performance, Security & Inventory Management –Desktop Management –Integrated Customer Support Enterprise Portal –Distributed Authorship –Single point of access for NSF information Directory Services –Single source of authentication & sign- on –Centralized identity mgmt. & personalization Enterprise Management Systems –Fault, Capacity, Availability, Performance, Security & Inventory Management –Desktop Management –Integrated Customer Support Technology Governance

Fundamental Philosophy of Risk Management Where Risks Are Assessed, Understood, and Appropriately Mitigated Privacy, Integrity, Availability, Security Protections Open, Collaborative Environment for Research and Discovery NSF IT Security Program

How to Assess Accomplishments and Outcomes? Governmentwide Grants Management New Business/Application Capabilities Enterprise Architecture & Infrastructure Modernization Security IT Management Practices PMA Scorecard FISMA eGov Act Security Report Card Internal Metrics Continued Leadership and Innovation in eGovernment Enabling Human Capital World Class Customer Services and Secure Infrastructure