June 2013 TM

COMMON CUSTOMER FINANCIAL ISSUES: Many working individuals and families traditionally struggle with the following financial issues:  High debt (medical, student loan, credit cards, etc.)  Low credit scores  Lack of access to traditional financial services and products  Exploitation by the “fringe” financial sector  Monthly expenses that exceed income  No savings or safety net Copyright Delaware Financial Empowerment Partnership. All Rights Reserved. Slide 2. TM

Copyright Delaware Financial Empowerment Partnership. All Rights Reserved. Slide 3. TM DELAWARE’S METHODOLOGY Integration with Public/Private Partners: - Integrated Financial Empowerment with public benefits, non-profit organizations, community resources, financial institutions, etc. Provide FREE opportunities for professional financial management and credit services: - Financial coaches have streamlined access to alternative and creative financial products (8 Great and Beyond), tri-merged credit bureaus with score, Money Menu (DE bank comparison tool), HUD certified housing counselors, CCCS consolidation options, and more! Diverse locations: - Meeting the customers where they live and work. Access to full $BM services is available within local businesses, colleges and universities, community centers, child care centers, and our referral network.

Copyright Delaware Financial Empowerment Partnership. All Rights Reserved. Slide 4. TM FINANCIAL EMPOWERMENT SERVICE PACKAGE Personal Financial Coaching and Education: budgeting, debt, credit establishment/re-establishment, and overall personal money management Financial Services access to checking and savings products, affordable and/or fee free debit cards, and affordable credit builder loans Post Secondary Education Services increasing long term planning, FAFSA applications, managing student loan debt, retention/completion planning Tax Preparation Services utilizing free tax preparation services and access to free self- service tax software

CREATIVE THINKING The Key Element of the Success Strategy While customers are often stuck in the “immediate and obvious” financial difficulty, $BM Coaches must implement a big picture approach. -If we accomplish the NOW, where do we need to go THEN? -If we can SOLVE a), could we plan to REACH b)? How can we move the customer forward to not only meet their immediate and obvious needs, but develop and empower them to plan to become financially capable? Copyright Delaware Financial Empowerment Partnership. All Rights Reserved. Slide 5. TM

ONE-ON-ONE FINANCIAL COACHING Clients are Creative, Resourceful and Whole - But often unaware! Coaches must be willing to meet the customer “where they are” – This means not always agreeing with their start point or path but realizing in the end, we will get to the ideal place if the customer is open and willing. Coaches must be fully aware of our products and resources – ALL OF THEM. From the 8 Great, to the banking industry in our state, to our community partners and network of experts. Coaches must be able to connect the hidden dots to address financial emergencies with asset building programs that promote empowerment, economic growth, and ultimate self-sufficiency. Copyright Delaware Financial Empowerment Partnership. All Rights Reserved. Slide 6. TM

Creative Scenarios: Customer 1. comes in seeking emergency utility assistance Customer 2. is behind in bills and uses check cashing outlets and money orders because her bank account is overdrawn/closed Customer 3. wants to plan for vacation with children even though she is on the verge of eviction Customer 4. wants review of credit to determine if he can get a loan to repay some debt Customer 5. has a credit score of 600+ but can’t save to buy a home Copyright Delaware Financial Empowerment Partnership. All Rights Reserved. Slide 7. TM

IMMEDIATE OUTCOMES Increasing empowerment and engaging customers in long-term financial planning FOR ALL: Household budget established Savings strategy established Debt identification Credit reviewed Next step identified Long term plan developed Resources / Tools provided FOR MOST: Repeat visits to financial the financial coach Household budget maintained Savings strategy automated Debt repayment begins Credit scores increased Participation in financial planning workshops Reduced financial stress in household Transition from the fringe financial sector Copyright Delaware Financial Empowerment Partnership. All Rights Reserved. Slide 8. TM

What our customers accomplish: TARGET: Savings Establishment RESULT: 29% of customers have started and/or increased savings 147 Opened savings accounts 165 Began auto deposits 250 are now saving regularly TARGET: Credit rating improved RESULT: 42% of customers have improved credit scores 158 Began debt repayment plans 121 Corrected their credit reports 542 increased credit/asset

QUESTIONS? Copyright Delaware Financial Empowerment Partnership. All Rights Reserved. Slide 10. TM