Honeywell slides 1. One-slide Summary

BEA Customer: Honeywell Goals: –Transform static BendixKing site into a dynamic, personalized e-commerce site –Improve customer service and e-commerce functionality –Reliably manage order-to-delivery e-commerce processes Results: –In its first year, site reduced customer service calls by 30% –$20M in orders over the Web site in 2001, and an estimated $40M in 2002, with projected 20-30% increase in services –Site traffic up 90% Benefits: –Open, highly adaptable infrastructure –Clustering for scalability and high availability

Honeywell slides 2. Proof point and quote

BEA Customer: Honeywell Serves aviation industry with portal that also increases sales “This site will give us the leading edge to stay ahead of the competition… On a scale from one to ten, I rate the BEA/Entigo solution a nine … and I've never given any product a ten.” — Neel Sehgal Director, IT/Digitization for Customer Services, Honeywell “We chose to partner with BEA because it has a strong record for early adoption and adherence to standards… With the robust functionality of the BEA platform, we can focus our efforts where they deliver the best value, which is in business process rather than infrastructure” — Mark Demers, VP of marketing & business development, Entigo

Honeywell slides 3. Detailed overview

BEA Customer: Honeywell Worldwide manufacturing leader –Bendix/King subsidiary a leading supplier of aviation equipment and products E-Commerce portal (Entigo) –Transform static catalog site into a dynamic, personalized site –Improve customer service Requirements –Increase e-commerce functionality and personalization –Reliably manage order-to-delivery e-commerce processes –Provide real-time product data from wide range of manufacturers, based on unique search requests –Quickly create and deploy new applications

BEA Customer: Honeywell Benefits of the BEA Platform: Open, highly adaptable infrastructure Clustering to assure scalability and high availability “We can focus our efforts where they deliver the best value, which is in business process rather than infrastructure.” Results: In its first year, site reduced customer service calls by 30% $20M in orders over the Web site in 2001, and an estimated $40M in 2002, with projected 20-30% increase in services Site traffic up 90%