The Phases of DPN Implementation Maturity Part 1 – Webinar Series Navigator Orientation August 26, 2008

Part 1 - Webinar Series: Navigator Orientation and Training 2 Presenters Miranda Kennedy – NDI Consulting Inc Danielle (DJ) Diamond – NDI Consulting Inc

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 3 The Phases of DPN Implementation Maturity Where did it come from? What does it do? How can it be used by a Disability Program Navigator? Question and Answer Session

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 4 National Report Four state study Evaluation team February through July 2005 Interviewed 117 people – Navigators, Supervisors, Internal One-Stop Career Center Staff, External Staff from Community Agencies, Customers with Disabilities

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 5 Four Pivotal Factors Emerged Disability Expertise Related to Employment Accessibility Problem Solving Sphere of Influence

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 6 Disability Expertise Does it exist? To what degree does it exist? Where is the locus of expertise on disability and employment issues? How is expertise acquired, refreshed and distributed?

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 7 Disability Expertise Does the job seeker with a disability have to be referred to the “disability silo” to get service? Is disability expertise shared among the workforce center and community partners? Is disability expertise packaged and can it be easily disseminated and shared?

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 8 Disability Expertise Is disability expertise concentrated with the DPN or across the workforce center staff? Is there a mechanism for updating and sharing among workforce network? – Ongoing Training Opportunities – Continually Updated Desktop and Web Resources – Newsletters / Listservs

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 9 Disability Expertise Mature: – Fully distributed network model in which updated information on disability and employment is quickly and easily shared in a targeted way with all affected parties

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 10 Examples One Stop has little expertise and only the Disability Program Navigator has the expertise within the One-Stop vs. disability expertise is instilled across the One-Stop by providing training and developing fingertip resources (web sites, local community resources, desk aids) & institutionalizing the use of these trainings and resources within the One-Stop

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 11 Accessibility Three kinds of accessibility – Physical Accessibility – Programmatic Accessibility – Attitudinal Accessibility

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 12 Accessibility How accessible is the One-Stop Career Center in terms of: – Physical entry and navigation? – Physical access to equipment and resources? – Physical access to adaptive and assistive technology?

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 13 Accessibility Physical Access – relates to the existence and upkeep of such items as electronic doors, ramps, table height, accessible parking spaces and bathrooms, and signage within the building to help job seekers with disabilities participate in the operation.

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 14 Accessibility To what degree do programmatic and attitudinal barriers hamper full access?

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 15 Accessibility Programmatic Access – relates to use of assistive technology, adaptive equipment, alternative forms and accommodations to allow job seekers with disabilities accessing the One-stop to fully access every level of service *(i.e. core, intensive and training)

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 16 Accessibility Attitudinal Access – addresses the extent to which staff is trained, competent and comfortable in providing services and opportunities to all eligible job seekers including job seekers with disabilities. This would include addressing One-Stop staff enrolling job seekers with disabilities into WIA programs, etc…

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 17 Accessibility Does the person with a disability navigate a more narrowly isolated corridor that highlights his disability? – Designated accessible workstation – Attend One-Stop workshops set up specifically for job seekers with disabilities – Referred to job fairs for people with disabilities

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 18 Accessibility Mature: – One-Stop Career Center that offers a fully accessible building, systems, processes, programs, information, technology, services and opportunities. Allows individuals to pursue job seeking and job preparation activities without being funneled into “disability queues”.

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 19 Examples One-Stop has physical, programmatic and attitudinal barriers vs. customers with disabilities are confident that their needs will be served by all One-Stop staff they encounter, not just the Navigator.

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 20 Problem Solving Do the levels of problem solving support – individuals? – subgroups of job seekers with disabilities? – larger population of job seekers with disabilities?

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 21 Problem Solving Initially the Navigator works with the difficult cases On the plus side – This provides good customer service to individual job seekers with disabilities – Can model for One-Stop staff how to serve job seekers with disabilities

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 22 Problem Solving On the negative side: – If this predominates, the pace of systems change within the One-Stop slows – Presence of segregated disability silos persists – Duplication of efforts (i.e. case management like activities) that are offered by other service providers

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 23 Level of Problem Solving Mature: – The One-Stop Career Center addresses problem- solving at a systems change level, assuring full service within the workforce investment system and its partners and full access to high quality employment opportunities to both individual job seekers with disabilities and the broader population of people with disabilities.

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 24 Examples DPN focuses on developing solutions for individuals with disabilities vs. DPN activities focus on groups and on developing tools rather than case-level consultation (e.g., Integrated Resource Teams with braided funding and services, routine customer satisfaction surveys, continuous improvement)

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 25 Sphere of Influence One-Stop Career Center is actively: – Connecting with Other Agencies – Serving Businesses – Performing Outreach and Marketing to Groups with Disabilities

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 26 Sphere of Influence Many barriers exist to full and meaningful employment outside of the One-Stop Career Center – accessible transportation – housing – health care – employer attitudes

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 27 Sphere of Influence Mature – The One-Stop Career Center(s) identifies obstacles to employment and partners with other agencies, the disability community and the broader community to address them. – The One-Stop Career Center(s) is viewed by businesses as a resource on hiring and retaining qualified job seekers/employees with disabilities.

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 28 Examples One Stop staff is unfamiliar with disability related services and resources vs. multi- agency and multi-disciplinary collaborations, regular outreach to community advisory groups, actively meeting with community partners and businesses to address the dynamic employment needs of individuals with disabilities

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 29 Next Steps for Maturity Model U.S. DOLETA is working with Colorado WIN Partners – Developing an assessment tool for DPN Projects to objectively determine where they are at on this model. – Tool could be administered by many people (i.e. DPNs, directors, staff, employers, partners)

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 30 Next Steps for Maturity Model U.S. DOLETA is working with Colorado WIN Partners – Coming up with clearer terminology – Incorporating business outreach activities with business service teams – Incorporating WIRED Initiative – Incorporating Integrated Resource Team Model

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 31 Suggestions for how Navigators might use this information Consider connecting with your DPN Project Lead to discuss what they may be doing at the state level with this information: – Has it been provided to State level partners? – Has it been provided to Local level partners? – Has it been incorporated into state and/or local action plans? Continuous improvement plans? Etc… – How can you Coordinate with your DPN Project Lead? Consider how you might augment what has already been done. Avoid duplication of efforts!

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 32 Suggestions for how Navigators might use this information continued… Consider sharing the Phases of DPN Implementation Maturity as a framework for explaining and creating local level buy-in for the DPN Initiative and its goals with the following: – You direct supervisor – One-Stop Career Center Management – Local Workforce Investment Board Members – Interagency Committees – One-Stop Center Staff – Partners

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 33 Suggestions for how Navigators might use this information continued… Collaboratively assess the current maturity level of your local Workforce Investment Area Collaboratively identify and determine strategies for progressing to higher phases of maturity. – Who, in addition to the Navigator, needs to be involved in progressing through the phases in each of these categories?

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 34 Suggestions for how Navigators might use this information continued… Consider developing a strategic action plan that prioritizes how you are going to address each of the categories and in what order. – The categories are very interconnected so if you are effectively addressing one area that will positively impact other areas.

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 35 Suggestions for how Navigators might use this information continued… Consider working with your interagency committee, your Local Workforce Investment Board, and/or your One-Stop Management team to get the action plan incorporated into the following: – Five year center-wide action plan – Continuous Improvement Plans – Any and all of the other plans that may exist!

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 36 DPN Question and Answer Session Open lines for discussion

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 37 One Final Note The Measure of Success is not whether you have a difficult problem to deal with, but whether it’s the same problem you had last year! – John Foster Dulles

August 26, 2008 Part 1 - Webinar Series: Navigator Orientation and Training 38 For further information: Miranda Kennedy – – Danielle (DJ) Diamond – –