Employee Education System Human Factors and Ergonomic Interventions – Making for a Better World James L. Merlo.

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Presentation transcript:

Employee Education System Human Factors and Ergonomic Interventions – Making for a Better World James L. Merlo

Human Factors Psychology AppliedExperimentalPsychology Human Engineering Ergonomics CognitiveSystemsEngineering Human Factors Engineering Cognitive Systems Engineering

Human Factors Defined Human Factors discovers and applies information about human behavior, abilities, limitations, and other characteristics to the design of tools, machines, systems, tasks, jobs, and environments for productive, safe, comfortable, and effective human use (Sanders and McCormick, 1993) Human Factors discovers and applies information about human behavior, abilities, limitations, and other characteristics to the design of tools, machines, systems, tasks, jobs, and environments for productive, safe, comfortable, and effective human use (Sanders and McCormick, 1993) Human Factors IS NOT … Human Factors IS NOT …  Just using checklists and guidelines  Just using oneself as the model for designing things  Just common sense

Engineering Psychology: A Discipline at the Crossroads Psychologists Study Humans Engineers Design Machines Engineering Psychology Human-Machine Systems Psychologists study human behavior... Engineers design things... Engineering Psychologists human-centered Engineering Psychologists design human-centered systems

Cost of Ignoring Human Factors is Poor Quality! Increased probability of accidents and errors Increased probability of accidents and errors Less spare capacity to deal with emergencies Less spare capacity to deal with emergencies Increased labor turnover Increased labor turnover Lower productive output Lower productive output Increases in lost time Increases in lost time Higher medical costs Higher medical costs Higher material costs Higher material costs Increased absenteeism Increased absenteeism Low quality work Low quality work Injuries, strains Injuries, strains

Everyone knows the stovetop examples… Partnerships for Healing Environments 2008 Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com

Partnerships for Healing Environments 2008 Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com Inconvenient…

Partnerships for Healing Environments 2008 Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com

Sometimes bad design just plain hurts… Partnerships for Healing Environments 2008 Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com

Partnerships for Healing Environments 2008 Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com Signs

Partnerships for Healing Environments 2008 Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com Signs

Partnerships for Healing Environments 2008 Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com

Partnerships for Healing Environments 2008 Regular Insulin N (for NPH Insulin). What's in the bottle?

What about the science… What about the science… CAPITAL LETTERS CAPITAL LETTERS WORDWORD EASIEREASIER FASTERFASTER BUT BECOMES MORE DIFFICULT WHEN PART OF A SENTENCE BECAUSE…BUT BECOMES MORE DIFFICULT WHEN PART OF A SENTENCE BECAUSE… We use context to read and the shape mattersWe use context to read and the shape matters Partnerships for Healing Environments 2008

Working Memory Size 7 +/- 2 chunks Size 7 +/- 2 chunks VAFBICIADODIRA VAFBICIADODIRA Area codes Area codes Credit card numbers are divided into chunks…. Credit card numbers are divided into chunks…. Expert memories…or really good chunkers Expert memories…or really good chunkers Partnerships for Healing Environments 2008

Doubting me still…. Alphabet Alphabet 26 letters… 26 letters… or 8 chunks? or 8 chunks? Partnerships for Healing Environments 2008 ABCDEFGHIJKLMNOP QRSTUVWXYZ

Bad design doesn’t matter… Things are disposable Partnerships for Healing Environments 2008