Group 3 Dr. Rajesh Noah Sri J Babu Dr. Subodh Sinha Mr. Suresh Mr. Chanda Ram Mr B M Singh Ms Tanima Ms Sushila Joshi Quality Issues in Primary Eye Care
Definition Comprehensive eye care Quality in terms of clinical outcome as well as nonclinical services
Perspective Community /patient perspective is most important. Patient satisfaction should be fulfilled.
Measure/ monitor Follow up of patients /document Service coverage Regular Community feedback – volunteers, patients feedbacks on special occasions, feedbacks from local partners
How to increase quality ? Good communication with patients and community ( including availability and cost of treatment) Health education - Local languages Good HR management including regular orientation & training