Dr. Chen, Introduction to Information Systems Introduction to Management Information Systems Jason Chen, Ph.D. Professor of MIS School of Business Gonzaga University Spokane, WA

TM-2 Dr. Chen, Introduction to Information Systems Weekly Class Assignments  Readings and prepare for class discussion  Chapter  Harvard Business Cases  Discussion Board questions  Mini-case (individual and from end of chapter)  Presentations  Harvard Business Cases (Group)  ITS (IT- Seminar)

TM-3 Dr. Chen, Introduction to Information Systems Why Information Systems? (Why take IS?)  … In the tumultuous last years of the 20th century, when change was the only certainty and, one after another, fierce new competitors rose up from every corner of the globe to vie for dominance of the world marketplace, enterprise organizations came to understand that their only hope for survival lay with Information Technology.  And they called out to their IT managers to instruct them in the ways of IT and to fashion IT into a brave, finely-honed competitive advantage with which to vanquish their enemies... N

TM-4 Dr. Chen, Introduction to Information Systems Why Information Systems?  “IT is a business force now. It amounts to one-half of US firm annual capital expenditures and increasingly affects firm organize, do business, and compete. Business managers who choose not to reckon with it do so at their and their firm’s peril. by Peter G.W. Keen  “Chaotics” by Philip Kolter and John Caslione (AMACOM 2009) N

TM-5 Dr. Chen, Introduction to Information Systems IS vs. IT IS = IT ? Why?

TM-6 Dr. Chen, Introduction to Information Systems Is Computer Age Over ?

TM-7 Dr. Chen, Introduction to Information Systems The Information Age vs. the Computer Age The Computer Age Time-sharing Computer 1960’s End of the computer age Beginning of the information age Interactive ComputingMini/Micro provide user with computer power (as of Mainframe) but with little cost Advances in telecommunications(link terminals/PC  mainframe) Software advances in application packages (e.g., DBMS, spreadsheet PC as DSS tool to access information stored in the center computer files to support management decision- making process.

TM-8 Dr. Chen, Introduction to Information Systems Computer Age vs. Information Age  Computer age refers to the love affair with hardware (and its speed of processing data)  Information age refers to the trend toward treating information as a corporate resource that supplies executives with timely, accurate information for more effective decision making.

TM-9 Dr. Chen, Introduction to Information Systems MIS  Management  Information  Systems Which component is mostly important?

TM-10 Dr. Chen, Introduction to Information Systems Computers Impact The good news: Computers allow us to work 100% faster. The bad news: They generate 300% more work.

TM-11 Dr. Chen, Introduction to Information Systems What is Information ? DATA Information is refined data. INFORMATION

TM-12 Dr. Chen, Introduction to Information Systems Data vs. Information  Users really want is  Information  What users can learn from the data  how to satisfy their best customers  how to allocate their resources most efficiently,  how to minimize losses

SYSTEM INPUTOUTPUTPROCESS FEEDBACK Dr. Chen, Information Age TM -13

TM-14 Dr. Chen, Introduction to Information Systems System Concepts Manufacturing Process Input of Raw Materials Output of Finished Products Environment Other Systems Control by Management Control Signals Control Signals Feedback Signals Feedback Signals System Boundary

FUNCTIONS OF AN INFORMATION SYSTEM (General Systems Model) INPUTOUTPUTPROCESS FEEDBACK INFORMATION SYSTEM ENVIRONMENT Customers Suppliers Regulatory Stockholders Competitors Agencies ORGANIZATION Dr. Chen, Information Age TM -15

TM-16 Dr. Chen, Introduction to Information Systems Information and our Life  Information (and energy) are at the core of everything around us.  Our entire existence is a process of gathering, analyzing, understanding, and acting on the information.

TM-17 Dr. Chen, Introduction to Information Systems Information and Business  Every business is a service business  information confers competitive advantage  Mass customization  needs more information for custom-fit  Information as product  information broker, e.g., clothing database, purchasing habits etc.

TM-18 Dr. Chen, Introduction to Information Systems 100 Years ago... Today... n Industrial Revolution changed the World  Information Revolution!

TM-19 Dr. Chen, Introduction to Information Systems 100 Years ago... Today... n Industrial Revolution changed the World  Information Revolution!

TM-20 Dr. Chen, Introduction to Information Systems Industry Evolution (mid 1770s) Steam Engine Rail Road (1829, change concept of distance) Information Evolution (late 1990s) Computer Impact on: Economy, Politics, Social change Internet (1990, ??? Distance) N

TM-21 Dr. Chen, Introduction to Information Systems INFORMATION and PROCESS Information is frequently said to be the glue that holds an organization together. N

TM-22 Dr. Chen, Introduction to Information Systems More Information ?  More information is not profitable unless it is relevant information.  Executives will need better information in the future if their companies are to be competitive.

TM-23 Dr. Chen, Introduction to Information Systems Information … BAD information is WORSE than... NO information.

TM-24 Dr. Chen, Introduction to Information Systems Attributes of Information Quality We realize that a firm needs better information to survive and prosper. Therefore, high quality information products have to be provided to management.

TM-25 Dr. Chen, Introduction to Information Systems Content Dimension Form Dimension Time Dimension Attributes of Information Quality Timeliness Currency Frequency Time Period Clarity Detail Order Presentation Media Accuracy Relevance Completeness Conciseness Scope performance

INFORMATION SYSTEMS (MIS/IS) ORGANIZATIONSTECHNOLOGY MANAGEMENT INFORMATION SYSTEMS SYSTEMS Dr. Chen, The Challenge of the Information Systems Technology TM -26

TM-27 Dr. Chen, Introduction to Information Systems What is Information Systems?  Information Systems (IS) are more than just computer hardware and software.  It is not just developing business applications programs  Information Systems include:  Information Technology  Management  Organization  Ultimately, IS are used as strategic tool to improve an organization’s competitive advantage.

TM-28 Dr. Chen, Introduction to Information Systems What is Technology? If it's green, it's biology, if it stinks, its chemistry, if it has numbers its math, if it doesn't work, it’s technology

TM-29 Dr. Chen, Introduction to Information Systems How you can apply MIS...  To improve the information content of the data,  to present the valuable information in a user-friendly, intuitive, and easy to understand way, and  to empower knowledge workers of today and tomorrow.

TM-30 Dr. Chen, Introduction to Information Systems Objectives of the MIS information Deliver the right information to the right people, at the right time, with the right form. Ultimately, MIS should improve the workers’ productivity. who has what information about whom and when, where, and how will all be decided in the process of building an information system.

TM-31 Dr. Chen, Introduction to Information Systems What is the class about ? Therefore, this class is about the need, the value, and the means of acquiring, creating, managing, and using the information in the information age.

TM-32 Dr. Chen, Introduction to Information Systems The Twenty-first Century will...  The twenty-first century will witness only two kinds of companies:  those that exploit Information Technology (IT)  those that are out of business Source: Quality Information and Knowledge, Huang et. al., Prentice Hall

TM-33 Dr. Chen, Introduction to Information Systems What is Web 2.0?  "Web 2.0" refers to the second generation of web development and web design.  It is characterized as facilitating communication, information sharing, interoperability, user-centered design and collaboration on the World Wide Web. It has led to the development and evolution of web-based communities, hosted services, and web applications.  Examples include social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies.  Web 2.0 is the business revolution in the computer industry caused by the move to the Internet as a platform, and an attempt to understand the rules for success on that new platform. Source:

TM-34 Dr. Chen, Introduction to Information Systems Roles of Information Systems Automates Innovates/ Transforms Innovates/ Transforms Informates

TM-35 Dr. Chen, Introduction to Information Systems CONCLUSION Information System (IS) should be an organizational and management solution, based on information technology (IT), to a challenge posed by the environment.