Introduction to Management Welcome to AB140 Introduction to Management Unit 5 Seminar – Leading

Agenda General Questions and Announcements Unit 4 Questions Review of what is due in Unit 5 Leadership/ Q & A Approaches to Leadership/ Q & A Motivation /Q & A Conclusion of Seminar 2

Unit 4 RECAP Identify characteristics of vertical and horizontal organizational structures Identify levels of authority in an organization. Discuss delegation

Unit 4 Questions

Assignment Questions and Answers There are three graded assignments in Unit 5: Discussion Assignment-40 points Quiz-40 points Review-20 points Reading: Chapter 9 pp. 198–219 Chapter 10 pp. 221-228 5

Unit 5 Discussion Post by Saturday! Must be at least 100 words. Jack and Jenny have decided to meet a venture capital group in New York to discuss the possibility of internal expansion of Sandwich Blitz, Inc., and to find out if acceptable financing can be arranged. Jack has always been the one who could voice the Sandwich Blitz vision. He has usually been the visible “voice” for the company while Jenny has usually worked behind the scenes to handle financial matters. They are both worried in this situation. Jack is afraid that he lacks the financial background to satisfy these financiers. Jenny is afraid that she might not have the marketing skills needed to convince this group of the unique capabilities of Sandwich Blitz. Refer to your unit readings, particularly the section on page 202 about leading and managing. In your judgment, what is Sandwich Blitz more in need of in this situation: a manager or a leader? What is the difference between the two? How would you resolve this dilemma if you were Jack or Jenny? Post by Saturday! Must be at least 100 words. 6

Unit 5 Participation Just saying “I agree” will not receive credit Two responses to your classmates on separate days. Must be substantial Just saying “I agree” will not receive credit Posts must enhance and advance the discussion Utilize the readings and research Messages need to be on-topic 7

Unit 5 Review Complete readings before attempting the review May be completed during the Unit only! Due Tuesday! Reviews close at midnight! 8

Unit 5 Quiz This is different from your other reviews! 10 questions on Power! Two-hour time limit May be taken once! Due Tuesday Quiz closes at midnight! 9

Unit 5 Questions

Unit 5 Outcomes During this unit we will: Designate conclusions to management issues Discuss the difference between managing and leading. Identify aspects of employee motivation.

Key Concepts Leading is one of the four primary functions of management. Effective leaders are talented in combining strategy and interpersonal skills to formulate plans and implement strategies that create positive results. There are key similarities and differences between leading and managing. Managers can employ practical, effective techniques for increasing people’s effort and performance.

Unit 5 Quotes “I try to manage people in the way that I would like to be managed. It’s crucial to understand when people need extra guidance (and they won’t always tell you) and when they can be let loose. Much of that understanding comes from observing and talking with employees.” Library manager, p. 198. “I manage my people with the philosophy that I will treat them always as individuals, and care for their individual needs, which has proven to be very successful. I earn their respect. I work in an incredible environment because of this with happy, long-term associates.” Restaurant manager, p. 198

Not all managers are leaders Leadership Not all managers are leaders Not all leaders are managers

Leaders have Vision Ideal Unique Necessary for effective leadership Vision statements are not limited to the top of the organization

Supervisory Leadership Types of Leadership Strategic Leadership Supervisory Leadership

Power and Leadership Sources of Power Legitimate Power Reward Power Coercive Power Referent Power Expert Power

Approaches to Leadership Trait Approach Drive, Motivation, Integrity, Confidence, Knowledge Behavior Approach Autocratic Leadership Democratic Leadership Situational Approach Vroom Model

Unit 5 Questions

Charismatic Leaders Leaders who are dominant, self-confident, convinced of the righteousness of his or her beliefs, and able to arouse a sense of excitement and adventure in followers.

Transformational and Transactional Leaders Transformational Leaders: Leaders who motivate people to transcend their personal interests for the good of the group. Transactional leaders manage through their transactions, use their legitimate reward, and coercive powers to give commands and exchange rewards for services rendered.

Managers versus Leaders James Colvard had the following to say about the differences between managers and leaders http://www.govexec.com/dailyfed/0703/070703ff.htm

Unit 5 Questions

Motivation Motivation is the activation or energizing of goal-oriented behavior. Motivation may be internal or external.

Setting Goals SMART Specific Measurable Attainable Relevant Time-bound

Reinforcing Performance Positive reinforcement Negative reinforcement Punishment Extinction

Management control systems Feedback From customers From managers From data collection Performance reviews Management control systems

Unit 5 Questions

What does it take to be a manager? The following short quiz consists of 4 questions and will tell you whether you are qualified to be a manager. The questions are NOT that difficult. 

How do you put a giraffe into a refrigerator? Question 1 How do you put a giraffe into a refrigerator?

How do you put a giraffe into a refrigerator? Answer: Question 1 How do you put a giraffe into a refrigerator? Answer: Open the refrigerator, put in the giraffe, and close the door.  This question tests whether you tend to do simple things in an overly complicated way.

How do you put an elephant into a refrigerator? Question 2 How do you put an elephant into a refrigerator?

Answer: How do you put an elephant into a refrigerator? Question 2 Open the refrigerator, take out the giraffe, put in the elephant and close the door.  This tests your ability to think through the repercussions of your previous actions.

Question 3 The Lion King is hosting an animal conference. All the animals attend...except one.  Which animal does not attend?

Question 3 The Lion King is hosting an animal conference. All the animals attend...except one.  Which animal does not attend? Answer: The Elephant. The elephant is in the refrigerator.  You just put him in there.  This tests your memory.

Question 4 There is a river you must cross but it is used by crocodiles, and you do not have a boat.  How do you manage it?

Question 4 There is a river you must cross but it is used by crocodiles, and you do not have a boat.  How do you manage it? Answer You jump into the river and swim across. Have you not been listening?  All the crocodiles are attending the Animal Meeting.  This tests whether you learn quickly from your mistakes.

Final Thoughts According to Anderson Consulting Worldwide, around 90% of the professionals they tested got all questions wrong, but many preschoolers got several correct answers. Anderson Consulting says this conclusively disproves the theory that most professionals have the brains of a four-year-old.

Unit 5 Questions

See you next week! After this seminar has concluded, there will be a recording in the archives located in the seminar room. It may be selected by date.

Thank You for Joining Me! See you next week!