STRICTLY PRIVATE & CONFIDENTIAL Careers in the Banking Industry Vanda Hudak RBC Recruitment & Learning

2 RBC Snapshot In 2010 we celebrated our 141 st birthday in Canada. We commemorated 100 years in the United Kingdom. We’ve been in the Caribbean and U.S. since 1899 Canada's largest financial institution Provide personal and commercial banking, wealth management services, insurance, corporate, investment banking and transaction processing services on a global basis Employ approximately people worldwide who serve more than 18 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 50 other countries Contributed over $130 million to community causes worldwide via direct donations and community sponsorship 2010 Speak over 100 languages and represent four generations. 54% of our management positions are held by women and 28 % of our employees in Canada are visible minorities

3 RBC in the Marketplace RBC has a longstanding history of supporting new immigrants coming to Canada and wants to be the financial services provider of choice for New Canadians. RBC actively markets and responds to the needs of cultural markets, and key areas of focus include Koreans, Chinese, South Asians and Black communities. RBC re-launched its “Welcome to Canada” Newcomer to Canada internet portal: The portal offers additional products, services and advice to individuals who are immigrating to Canada or have been in Canada less than 3 years. Language Capability RBC will continue to offer clients the opportunity to conduct business by phone in one of 150 languages. Top 10 languages staff speak include: English, French, Italian, Cantonese, Mandarin, Tagalog, Hindi, Punjabi, Spanish, Urdu.

4 Types of Opportunities Role CategoryExamples of Job Opportunities Client-Facing or Sales Roles Client Service Representative Sales & Service Representative Investment Advisor Insurance Advisor Account Manager Mortgage Specialist Administrative / Support Roles Administrative Assistant Operations Support Officer Account Service Representative Loan Verification Officer Administrator Offer Letter Agent Professional / Technical Roles Financial Analyst Marketing Specialist Business Analyst Internal Auditor Software Developer Compliance Officer Project Manager HR Business Partners

5 Barriers to Employment Many new immigrants face systemic and personal barriers to employment in the Canadian job market. It is important to be aware of these barriers and to develop strategies to deal with these barriers and/or minimize their impact. Systemic Barriers Accreditation of Skills Lack of “Canadian Work Experience” Poor knowledge of Canadian Laws/Regulatory Environment English proficiency Different cultural norms Personal Poor job search skills Lack of a network or support system Loss of confidence and self-esteem Unrealistic expectations

6 Successful Application Strategies Online Career Websites: e.g. Networking and Networking Events Professional Associations Social Media – LinkedIn, Facebook, etc. Training / Orientation Programs – e.g. CIIP Internships Job Developers Professional Staffing Firms

7 More information on Internships Internship: An Internship provides real world experience to those looking to explore or gain the relevant knowledge and skills required to enter into a particular career field. RBC offers paid internships to internationally educated professionals through the Career Bridge Program: Provides paid internships that last between 4 and 12 months Participants have 3 or more years of professional experience Internships help develop both technical and soft skills Over 60% of interns from this program are hired for permanent roles at RBC

8 Application and Hire Process Website > Candidate Profile Creation Resume Upload Application Submission Contact from RBC/ Pre-screen Computerized / Pre-employment Testing (if required) Phone interview with a recruiter Onsite behavioural-based interview Conditional Offer of Employment Pre-Employment Screening First Day – Welcome to RBC

9 Employer of Choice Corporate responsibility awards: Global 100: Most Sustainable Corporations in the Word Canada’s Best Diversity Employers Canada’s Greenest Employers Best 50 Corporate Citizens in Canada Canada’s Top 100 Employers 2010 Best Workplace in Canada 2010 Canada’s 10 Most Admired Corporate Cultures- Hall of Fame Catalyst Award for advancing women and other diverse group

10 RBC Vision and Values Vision Our vision is “ Always earning the right to be our client’ first choice.” Values  Excellent service to clients and each other  Working together to succeed  Personal responsibility for high performance  Diversity for growth and innovation  Trust through integrity in everything we do

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