Planning for the Next Five Years AGTA FT MYERS

VTOD Today

SuperShuttle Today AustinMiami BaltimoreNew York Boulder Ontario Burbank Orange County DallasDenver Ft Collins Phoenix Kansas City Raleigh Los Angeles San Francisco Long Island Sacramento Long BeachTampa MinnesotaWashington PittsburgOrlando HoustonSan Diego

Main Focus  Reservations technology  Dispatching technology  Payment options  Safety requirements  Vehicle changes/alternative fuels  Customer feedback  Contracts

Reservations Today Currently SuperShuttle uses many options for customers to make reservations. Online reservations account for 41% Third party reservations account for 4% New mobile applications account for 2%

 Online reservations will continue to increase  Third party options will increase  Mobile applications will become easier and be more widely used  Return reservations made on board  Customer history  Increase in thru ticketing Reservations in 5 Years

 GPS technology is standard stuff  Mapping systems are standard as are turn by turn directions  Auto routing is available  Voice communications using cellular Dispatch Today

 Faster capabilities will require upgraded systems  Real time routing will be improved  Reduced manpower-manage to less exceptions  Voice communications on MDT units  Smaller, more efficient MDT units Dispatch in 5 Years

 All credit cards accepted  Prepaid reservations  Cash Payment Options Today

 Increase in cc payments  Prepaid reservations on mobile applications  Automatic payment through smart phone (NFC)  Ticket options at curbs-Bar code  Prepaid transportation cards Payment Options in 5 Years

 On board cameras on every vehicle  On board sensor device to record driving behavior Safety in 5 Years

 Smaller vehicles in areas of less density  Alternative fuels (Propane, CNG, SULEV) in most markets  More amenities such as Wi-Fi, flight tracking… Vehicles in 5 Years

Today if you have a bad experience you tell 10 people who tell 10 people….. In 5 years time, social media will reach such a level that 1 bad experience could be communicated to millions! Customer Feedback

Currently SuperShuttle only operates in markets that we have a contract. As airports will need to continue to look for new types of concession agreements and increase revenues, our industry will need to be more diverse in it’s business and less dependent on those contracts. Contracts

Planning for the Next Five Years AGTA FT MYERS