M AKING AN I MPACT T HROUGH R ESULTS - B ASED A CCOUNTABILITY Institute for Youth, Education and Families March 21, 2013

Join the conversation: #GetResults Today’s Speakers Chris Kingsley Senior Associate for Data Adam Luecking Chief Executive Officer Results Leadership Group Erica Bromley Director of Youth Services Town of Manchester, Conn.

MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Two Key Principles for Achieving Measurable Community Results 1. Starting with ends, working backwards to means 2. Data-driven, transparent Decision Making

MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES RBA in a Nutshell 2 – 3 – Kinds of Accountability 3 - Kinds of Performance Measures How much did we do? How well did we do it? Is anyone better off? 7 - Questions from ends to means in less than an hour (aka. Turn the Curve Thinking) Population accountability Performance accountability

MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Definitions POPULATION ACCOUNTABILITY PERFORMANCE ACCOUNTABILITY Result A condition of well-being for children, adults, families or communities. Children succeeding in school, Safe communities, Clean environment 1. How much did we do? 2. How well did we do it? 3. Is anyone better off? Three types: (Language Discipline) INDICATOR A measure which helps quantify the achievement of a result. Rate of high school graduation, Crime rate, Air quality index PERFORMANCE MEASURE A measure of how well a program, agency or service system is working.

MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES 1.Result Area 2.Indicators 3.Story Behind the Baselines 4.City Strategy Funded Programs Agency A Agency B Agency C Local __________ Federal __________ Businesses _________ Civic __________ Non-profits _________ Schematic for Connecting Grant/Budget Submissions with Community Results Program A Performance Measure Story Behind the Baselines Action Plan & Budget Budget/Grant Proposal

MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES 7 Funded Programs Program A Comprehensive Strategy/Partners Agency/Program Performance Measures System Performance Measures END MEANS Indicator All Children are Reading on Grade Level 1.Doing the right things? 1.Doing the right things? 2. Doing those things right?

MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Story behind the baseline Partners (with a role to play in turning the curve) What Works Strategy (w/ Budget) Result or Program: Data Baseline How are we doing? Why? Help? Options? Propose to do? Turn-the-Curve Thinking™: Talk to Action

MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Strategic Planning Population Level Results & Indicators, comprehensive strategy among and all stakeholders Agency Level Each department’s role in comprehensive strategy. Agency’s multi-year priorities. Management, Budgeting & Strategic Planning Management Monthly or quarterly performance assessment and action planning using the framework./steps. Use framework / steps at all levels of implementation in the agency. RLG/FPSI Budgeting Use the Performance Report format for budget hearings and budget submissions to present current performance and what will be done next year to improve. Budget priorities informed by the Strategic Plan Population Accountability

MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Strategic Planning Population Level Results & Indicators, comprehensive strategy among and all stakeholders Agency Level Each department’s role in comprehensive strategy. Agency’s multi-year priorities. Management, Budgeting & Strategic Planning Management Monthly or quarterly performance assessment and action planning using the framework./steps. Use framework / steps at all levels of implementation in the agency. 10 Budgeting Use the Performance Report format for budget hearings and budget submissions to present current performance and what will be done next year to improve. Budget priorities informed by the Strategic Plan Program Accountability Program Accountability Program Accountability

MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Agency/Division/Program AGENDA 1. New data 2. New story behind the curve 3. New partners 4. New information on what works. 5. Changes to action plan/ budget 6. Adjourn

MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Mark Friedman, Founder of the Fiscal Policy Studies Institute and author of: Trying Hard Is Not Good Enough (Trafford, 2005) Peter Senge, The Fifth Discipline: The Art and Practice of the Learning Organization (Doubleday 1990); Fifth Discipline Fieldbook (Doubleday) 3. Doug Krug and Ed Oakley, Leadership Made Simple (Enlightened Leadership Publications, ) and Enlightened Leadership: Getting to the Heart of Change (Simon and Schuster Canada, 1994) 4. Roger Fisher and William Ury, Getting to Yes (Penguin, 1981, 1991; Random House Business Books, 2003) Acknowledgement Portions of these materials draw upon the work of:

MEASURABLE RESULTS FOR CLIENTS AND COMMUNITIES Additional Readings on Accountability and Leadership  Rethinking Democratic Accountability, Robert D. Behn (Brookings, 2001)  Leadership on the Line: Staying Alive through the Dangers of Leading, Ronald A. Heifetz and Marty Linsky (Harvard Business School Press, 2002)  Common Purpose: Strengthening Families and Neighborhoods to Rebuild America, Lisbeth B. Schorr (Doubleday, 1997)

Join the conversation: #GetResults Today’s Speakers Chris Kingsley Senior Associate for Data Adam Luecking Chief Executive Officer Results Leadership Group Erica Bromley Director of Youth Services Town of Manchester, Conn.

Results-Based Accountability in the Municipal Sector How it works in Manchester, CT……

Why RBA? Increased accountability Allows us to look at data on multiple levels Better results…gives us the ability to track progress and outcomes The focus is on EFFECTIVENESS

Why RBA? Focuses on whole populations AND on program performance Targets spending to programs that work Helps us to jointly turn the curve in under- performing systems and manage how we are doing

Many other models are not fluid Goals and objectives are often not measured by their impact Many are not linked to shared accountability Some models just show how something is “supposed” to work, not if it really does work! Why not something else?

Get buy-in first: –You need to have a champion, a partner; someone people will listen to –Explain the most important concepts –Don’t overwhelm your stakeholders with too much technical RBA talk How can it work in a city or town?

Take it one step at a time Start where the group is: you don’t need to start from page one What is important to remember?

RBA Initiatives in Manchester Currently, there are 4 active RBA-based plans in this small city: –Youth Service Bureau Plan –Early Childhood Community Plan –Manchester Agencies, Police and Schools Collaborative (MAPS) –Coalition to Connect Youth

How do we work together? All the plans have their own Results Statements; each is connected in some way and works towards collective impact for our children and youth –Manchester YSB: “All Manchester children and youth will become resilient, empowered, productive, and engaged citizens” –Manchester Early Childhood Community Plan: “All Manchester children birth through eight develop fully and are successful in school” –Coalition to Connect Youth: “All Manchester youth ages will thrive through positive connections, successfully transition to adulthood, and become productive members of their community”

Piecing all the work together….. Manchester is one of 169 towns in CT, each with their own local government Communities are beginning to understand and accept the critical role of RBA State’s Legislature has adopted RBA; Legislative Children’s Committee has created a Children’s Report Card All of us play a role in impacting the lives of CT’s children: agencies & programs

Connecticut General Assembly Select Committee On Children R ESULTS S TATEMENT : All Connecticut children grow up in stable environments, safe, healthy and ready to succeed CT KIDS Report Card

CT KIDS Report Card: 4 Domains

CT KIDS REPORT CARD STATE AGENCY INITIATIVES COMMUNITY and MUNICIPAL INITIATIVES “Stable” “Future Success ” “Safe” “Healthy” Achieving Impact Together

Manchester “MAPS Collaborative” is taking a much less formal approach: –Data was used to identify negative trend the rate of school-based arrests; discovering this data led to action –Now, after implementation of this initiative, data is being used to track which students are “better off” Are the “all created equal?” NOPE!

What happened? December 2010: Manchester High School listed among worst five schools in CT, arrests / student population Formal agreement was created with key stakeholders Existing data was analyzed Multiple agencies came to the table for a collaborative effort, joint-implementation.

MAPS Collaborative convened February 2011 Manchester is TURNING THE CURVE

Full implementation began September 2011 Manchester is TURNING THE CURVE

Presently creating new “better off” measures to evaluate specific interventions; measures that impact The CT Children’s Report Card as well as our local plans. Manchester is TURNING THE CURVE

Obstacles Difficulty integrating multiple plans and limiting the “silo” effect

Working together, yet separately… Same stakeholders at multiple tables How do we make sure we are working towards collective impact? Concerns

Don’t let fear of RBA and the unknown keep you from turning talk into action! Don’t be scared!

What about the data? It’s okay if you don’t have all the data –Look at what you have and keep track of what you want

What about the data? Use “enlightened ignorance” to get the data we need –We don’t know what we don’t know –Keep asking until we get answers that make sense

What about the data? Focus on data that will tell us how kids are doing and whether anyone is better off –Data for the sake of data is interesting but... stay on track and get what we can use

What we are learning… RBA is simple but not easy State and local agencies can play a role in helping us understand: –How our kids are doing –What works to get desired results –What we can do better

TIME TO GET MOVING!

Great Ideas Nothing will ever be attempted if all possible objections must first be overcome Samuel Johnson 1709 – 1784, British Author

Join the conversation: #GetResults Q&A Chris Kingsley Senior Associate for Data Adam Luecking Chief Executive Officer Results Leadership Group Erica Bromley Director of Youth Services Town of Manchester, Conn.

Connect with the YEF Institute Web: E-newsletter & Peer Networks: Blog: Twitter: Facebook:

Thank You For Attending Today’s Webinar