1 Computer Aided Dining (CAD) CS410 Milestones Presentation 14 November

27 September 2015CAD Project Team Project Manager Ken Belkofer Head of Research James Penney Post Mortem Albert Ayres Webmaster/Secretary Sunny Amin Marketing Francis Doligosa Budget Andrew Good Small Business Innovation Research (SBIR) Suwena Tham

37 September 2015CAD Presentation Outline Societal Problem Survey Overview Solution Components Objective Pros/Cons Will/Will not do Risks Milestones Deliverables Design Plan Resources Staffing requirements Budget

47 September 2015CAD Societal Problem The delay of communication between patrons and wait staff causes reduction in patron satisfaction and table turnover

57 September 2015CAD Surveys Over 60 people surveyed –Ages ranged from under 16 and up 89% spend on average 5-20$ per plate 76% spend minutes per meal

67 September 2015CAD Perceived Excessive Delays

77 September 2015CAD Solution Provide a tool to assist casual chain restaurants in improving communications between patrons and restaurant staff to minimize wasted time Definition: –Casual-chain restaurants are multiple, same-brand restaurants that provides good food and table service at a relatively low price. Check averages are approximately $10-25

87 September 2015CAD Functional Components

97 September 2015CAD Server POS Compatible Server –$ Will Come With –Monitor –Keyboard –Mouse –CPU –Software Choices

107 September 2015CAD Table Unit Symbol SPT-1500 –$ Monarch HandiPrint 6015 Handheld Printer –$ Table Mount –$30.00

117 September 2015CAD Restaurant Staff Unit Partner 4000 Touch Screen Terminal –$ Cash Drawer –$200.00

127 September 2015CAD Printers Epson TM-U200 –$210.00

137 September 2015CAD Survey 87% of those surveyed, said they would use the system if available

147 September 2015CAD Objective Provide a tool to help the restaurant make a larger profit Provide restaurants a tool to provide better service to the patron Provide the patron with a tool to help improve their dining experience Try not to alienate patrons

157 September 2015CAD PRO’S Improve communications Increase efficiency Faster turn over of tables Reduced order errors Better service to patrons

167 September 2015CAD CON’S Initial cost Initial slow down due to patron questions Rush hour may still cause extended waits Training of staff and patrons

177 September 2015CAD Solution Will Reduce delay in communications Reduce delay in ordering Reduce delay in bill payment Reduce forgetfulness Reduce incorrect billing

187 September 2015CAD Solution Will Not Solve delay in seating if at max. capacity Solve delay in receiving food Solve restaurant staff carelessness Solve cleanliness Solve rudeness

197 September 2015CAD Risks and Recommendations Damage to table top device –Spill proof, mounted, rugged shell Refusal of use by patrons –Restaurant staff available Radio Frequency (RF) interference –Ensure wireless system is on approved frequency and exterior grounded to minimize RF intrusion General computer failure –Technical support available 24hrs Possible theft of table top unit –Alarm at exit

207 September 2015CAD Milestones CS410 –Project Feasibility –Project Milestones –Functional Specifications –Grant Proposal –Web Site –Project Approval CS411 –Contracts –Develop/Test Software –Procure/Test Hardware –Documentation –Integrated Testing –Completed Prototype

217 September 2015CAD Milestones (cont) Fall 2002 –Feasibility –System Engineering –Approval Spring 2003 –System Development/Testing –Prototype Summer/Fall 2003 –In Restaurant Testing –Marketing –Training –Production –Long Term Support

227 September 2015CAD Deliverables Fall 2002 –WBS14-Nov-2002 –Timeline14-Nov-2002 –Webpage12-Dec-2002 –SBIR12-Dec-2002 –System Engineering27-Nov-2002 Spring 2003 –System Development14-March-2003 –Testing Results14-May-2003 –Prototype14-May-2003 Summer/Fall 2003 –In Restaurant Testing Results15-Oct-2003

237 September 2015CAD Management Plan Detailed in WBS and Timeline provide in handout and on website Requires four semesters till ready for production –Fall 02 Approval/Research –Spring 03Development –Summer 03Testing –Fall 03Testing/Production

247 September 2015CAD Evaluation Plan Testing will be in three phases –Individual Unit –Integrated –Restaurant All testing will be conducted IAW specs detailed during the system engineering phase

257 September 2015CAD Marketing Plan Target Audience (Casual Chain Restaurants) –Applebee’s –Bennigan’s –Olive Garden –Ruby Tuesday’s (over 500 in U.S.) –Outback Strategy –Testing in a restaurant –Newspaper, Magazine Ads –Demo CD –Brochures

267 September 2015CAD Funding Plan Funding Activity –National Science Foundation Phase limits –One (Feasibility/Engineering)$100,000 (maximum) –Two (Development/Test) $750,000 (maximum) –Three (Test/Production) Phase 1 is for about 6 months and phase 2 is for about 24 months

277 September 2015CAD Phase One Detailed Breakdown in Handout Tab 8 Personnel$79, Hardware$20, Total$99,664.00

287 September 2015CAD Phase Two Detailed Breakdown in Handout Tab 9 Personnel$672, Hardware$ 76, Total$749,121.00

297 September 2015CAD Phase Three Detailed Breakdown in Handout Tab 10 Personnel$528, Hardware$ 59, Total$587,100.00

307 September 2015CAD Costing Cost to the restaurant (avg. 25 tables (NRA)) –1 server $2, –2 staff units $5, –3 printers units $ –25 table units$21, –Software $2, –Service Contract (Annual after) $3, –Misc. $3, –Labor $2, Total 38,800.00

317 September 2015CAD Costing Total Cost Phase One and Two –Phase One$ 99, –Phase Two$749, Total Cost$848, Annual Cost –Phase Three$587, Our payback –Initial Install $5, * 500 = $2,500, –Annual Service $3, * 500 = $1,500,000.00

327 September 2015CAD Costing Restaurant payback –If half the tables seat one more patron per day at an average of $20 per seating (NRA) –12.5*$20=$250*160=$40,000 –160/30 < 6months

337 September 2015CAD References Employment Wage Estimates. U.S. Department of Labor Stats.bls.gov/oes/2001/ NRA. National Restaurant Association. Nov Point of Sale Super Store. POS World. Oct Quick Seat ODU CS410 Spring Class. Oct Wireless Waitress. Computer Resource Group. Oct Wireless Touch Screen. Viewsonic, Oct

347 September 2015CAD