Workgroup/ Islam, Rola, Iman, Mona Chapter 7:Information Systems for Enterprise Collaboration Wednesday, February 21, 2006 Assignment 1 – Due in 2 days Islam, Rola, Iman and Mona Palestine International University Gaza – Palestine Supervisor: Dr. Sana’a AL Sayegh Intro to Information Systems work Group

Workgroup/ Islam, Rola, Iman, Mona Learning Objectives  Gives several examples of how companies are using intranets and extranets for communications and collaboration, information publishing and sharing, and business operations and management.  Identify several of the hardware, software, data, and network components of an intranet’s information technology architecture.

Workgroup/ Islam, Rola, Iman, Mona Learning Objectives  Identify several ways that the use of intranets and extranets can provide cost savings or revenue benefits to a company.  Identify several groupware tools for electronic communications, conferencing, and work management, and give examples of how they can enhance the collaboration of teams and workgroups in a business enterprise.

Workgroup/ Islam, Rola, Iman, Mona Intranet & Extranet In Business  An Intranet an internet _ like network within an organization. Web browser software provides easy access to eternal web sites established by business unites, teams, and other network resources and applications.  An Extranet is a network based on Web technologies that links selected resources of the intranet of a company with its customers, suppliers, or other business partners.

Workgroup/ Islam, Rola, Iman, Mona Intranet & Extranet In Business  An Internet is rapidly growing network of thousands of business, educational, and research networks connecting millions of computers and there users in over 100 countries.

Workgroup/ Islam, Rola, Iman, Mona Internet links Marketing server Legacy data server Engineering server H.R. SERVER Internet links Extranet links SuppliersCustomers Other company locations Internet web server CORPORATE INTRANET Extranet links

Workgroup/ Islam, Rola, Iman, Mona Applications of Intranets  Intranet – A network inside of an organization that uses Internet technologies to provide an Internet-like environment within the enterprise. – Used for information sharing, communications, collaboration, and the support of business processes.

Workgroup/ Islam, Rola, Iman, Mona Applications of Intranets  Intranet continued… – Protected by passwords, encryption, firewalls, and can only be accessed by authorized users through the Internet. – It can also be accessed through the intranets of customers, suppliers, and other business partners via extranet links.

Workgroup/ Islam, Rola, Iman, Mona Applications of Intranets  Categories of use – Communication and collaboration. – Web Publishing. – Business operations and management.

Workgroup/ Islam, Rola, Iman, Mona Applications of Intranets  Communication and collaboration – Use intranet browser and PC to send and receive , voic , paging, and faxes to communicate with others within your organization. – Use intranet groupware features to improve team and project collaboration with services such as discussion groups, chat rooms, and audio and video conferencing.

Workgroup/ Islam, Rola, Iman, Mona Applications of Intranets  Web Publishing – Move WebPages to corporate intranets off WWW servers. – Comparative ease, attractiveness, and lower cost of publishing and accessing multimedia business information internally via intranet websites is reason for growth in use of intranets in business.

Workgroup/ Islam, Rola, Iman, Mona Applications of Intranets  Business Operations and Management – Intranets are used as the platform for developing and deploying critical business applications to support business operations and managerial decision making. – Employees within the company or external business partners can access and run such applications using Web browsers from anywhere on the network whenever needed.

Workgroup/ Islam, Rola, Iman, Mona Collaborate with mail, discussion forums, chat, and conferencing Communications and collaboration Business operations and management Web publishing Universal access to view and use corporate data Author, publish, and share documents Centrally administer clients, security, directory, and traffic Existing E –mail, voice mail Systems Existing Databases And Enterprise applications HTML, MS office, java, and other document type Existing Hardware And Networks FIREWALLFIREWALL Internet Extranet Customers and Partners Employees Intranet Intranet management

Workgroup/ Islam, Rola, Iman, Mona Intranet Technology Resources  TCP/IP client server networks.  Related hardware and software such as Web browser and server suites.  HTML web publishing software.  Network management and security programs.  These are the same components used for the Internet and WWW.

Workgroup/ Islam, Rola, Iman, Mona Policies and StandardNetwork management software Authority Development tools Search Engines Firewalls Passwords Encryption Software Tools Content And Data Security Infrastructure BrowsersServers Hypermedia Database TCP / IP Network Management

Workgroup/ Islam, Rola, Iman, Mona Business Value of Intranets  Publication cost savings –Replacing publication of paper documents with publication of multimedia versions on the intranet. –Elimination of printing, mailing, and distribution costs. –For example: Phone lists, company newsletters, and employee manuals.

Workgroup/ Islam, Rola, Iman, Mona Business Value of Intranets  Training and development cost savings –Developing information access and web publishing applications for an intranet is a lot easier than many traditional methods. –Learning how to use a web browser is fast and easy and many employees already know how to use. –Can put electronic training manuals on intranet websites to reduce cost of classroom training.

Workgroup/ Islam, Rola, Iman, Mona Business Value of Intranets  Measuring costs and benefits –Benefits to be gained from intranets outweigh their limitations. –Justifying the initial cost of investing in an intranet is not a problem, as payback time is often short, as increasing by one sale due to the intranet is often enough.

Workgroup/ Islam, Rola, Iman, Mona The Role of Extranets  Extranets –Network links that use Internet technologies to interconnect the intranet of a business with the intranets of its customers, suppliers, or other business partners. –Extranets enable customers, suppliers, consultants, subcontractors, business prospects, and others to access selected intranet websites and other company databases.

Workgroup/ Islam, Rola, Iman, Mona

Business Value of Extranets  Web browser technology of extranets makes customer and supplier access of intranet resources a lot easier and faster than previous business methods.  Extranets enable a company to offer new kinds of interactive web-enabled services to their business partners.  Extranets can enable and improve collaboration by a business with its customers and other business partners.

Workgroup/ Islam, Rola, Iman, Mona Future of Intranets and Extranets  More and more information and applications will be accessible on the company intranet via an enterprise information portal.  The Web browser and the intranet web page will be the universal user interface for timely access to business information.

Workgroup/ Islam, Rola, Iman, Mona Future of Intranets and Extranets  Data analysis applications and legacy systems will be front-ended by a company’s enterprise information portal.  The intranet will become the primary vehicle for delivery of company and employee news, and the main source of information in the company world wide.

Workgroup/ Islam, Rola, Iman, Mona Future of Intranets and Extranets  All applications, including cross-platform transaction processing, will be web-enabled or will be entered via the Internet, the intranet, or extranets.  More processes will be added to turn information into knowledge to increase the value the intranet delivers to each employee.

Workgroup/ Islam, Rola, Iman, Mona Future of Intranets and Extranets  Extranets will enable a significant degree of electronic bonding with our customers and suppliers by allowing them to connect to our intranet.

Workgroup/ Islam, Rola, Iman, Mona Enterprise Communication and Collaboration  Communicate: share information with each other  Coordinate: Coordinating our individual work efforts and use of resources with each other  Collaborate: Working together cooperatively on joint projects and assignments

Workgroup/ Islam, Rola, Iman, Mona Groupware

Workgroup/ Islam, Rola, Iman, Mona Electronic Communication Tools  These tools help enable you to electronically send messages, documents, and files in data, text, voice, or multimedia over computer networks  Examples –Electronic mail –Internet phone and fax –Web publishing

Workgroup/ Islam, Rola, Iman, Mona Electronic Conferencing Tools  Data conferencing –Also called “ white boarding ”. –Share diagrams or documents and revise them in real time while connected over the Internet or an intranet.

Workgroup/ Islam, Rola, Iman, Mona Electronic Conferencing Tools  Voice conferencing –In the past taken place over speakerphones, and other telephone setups –Extensions are available for web browsers –Internet telephone software –Can be combined with data conferencing for more effective collaboration

Workgroup/ Islam, Rola, Iman, Mona Electronic Conferencing Tools  Video conferencing –Real time interactive audio and video capabilities –Networked PCs over the Internet –Closed circuit television –Most economic and effective method of videoconferencing is desktop videoconferencing –Saves money and travel time, and is an excellent tool for meetings

Workgroup/ Islam, Rola, Iman, Mona Electronic Conferencing Tools  Discussion forums –Post messages and respond to the messages of others –Encourage participation and share the contributions of everyone  Chat Systems –Carry on a text-based conversation, usually in real time. –Can be recorded and reviewed at a later time. –Give participants a degree of anonymity and encourage participation

Workgroup/ Islam, Rola, Iman, Mona Electronic Conferencing Tools  Electronic meeting systems –Facilitates decision-making in meetings –Example: Voting. –Makes group communications easier –Protects the anonymity of participants –Provides a recording of group discussions

Workgroup/ Islam, Rola, Iman, Mona Collaborative Work Management Tools  Calendaring and Scheduling –Schedule meetings, and reserve equipment such as overhead projectors, and computers  Task and Project Management –Aids the project teams in tracking their tasks, timelines, and due dates

Workgroup/ Islam, Rola, Iman, Mona Collaborative Work Management Tools  Workflow Systems –Aids in keeping the business process streamlined  Document Sharing –Add documents to a central repository –View other documents by various search criteria –Respond to the documents posted by others.

Workgroup/ Islam, Rola, Iman, Mona Collaborative Work Management Tools  Knowledge Management –Ccompanies are downsizing and experiencing high turnover –Must ensure that no vital information is lost when an employee leaves the business.

Workgroup/ Islam, Rola, Iman, Mona Review Quiz 1- An internet _ like network within a company. a. Internet b. Collaboration c. Intranets d. Extranets 2- Intranets have demonstrated impressive returns, quick payback, and other strategic benefits. a. Business value of intranets b. Business value of extranets 3- Extranets provide access to a company’s operational databases and legacy systems by its customers and suppliers. a. Application of extranets b. Application of intranets

Workgroup/ Islam, Rola, Iman, Mona Review Quiz 4- A collaboration workgroup. a. Workgroup b. Groupware c. Team d. Workflow system 5- Two or more users at networked PCs can carry on online, interactive text conversations. a. Voice mail b. Videoconferencing c. Chat system d. Faxing 6- Organizing and sharing business information created within or imported into an organization. a. Knowledge management b. Task and project management

Workgroup/ Islam, Rola, Iman, Mona Thank you for listening!

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