KNOWLEDGE MANAGEMENT TEAM
KM Skills in General 1. Time management → to acquire knowledge 2. Learning technique → to absorb knowledge 3. Networking skill → to access people with knowledge 4. IT skill →to record & disseminate knowledge 5. Cooperative problem solving 6. Flexible & willing to try new things 7. Learning from mistakes
KM – Categories of IT Skills 1. Retrieving information → search engine, database 2. Evaluating/assessing information → rating system 3. Organizing information → electronic folders, relational database 4. Analyzing information → spreadsheet, statistical software
5. Presenting information → Powerpoint presentation, website 6. Securing information → password management, backup, archive 7. Collaborating around information → , groupware
Sample of Job Description As Knowledge & Information Manager Responsibilities: 1.Promoting the meaning & purpose of information & knowledge 2.Ensuring that information/knowledge resources can be readily accessed & easily retrieved Tasks: 1.Provide leadership in the area of KM as technique for managing intellectual assets 2.Assist the development of knowledge & information as a core business function
Selection criteria: 1.Ability to manage knowledge & information via online database, web-based services 2.Computer skills & experience with database & website management 3.Experience in systems development & implementation
SENIOR MANAGEMENT ROLES Chief Knowledge Officer Responsible for: Formulating knowledge management strategy Handling knowledge management operations Influencing change in the organization Managing knowledge management staff
Contribution to KM goals: Maximize KM ROI in knowledge → people, processes & intellectual capital Exploit intangible assets → patent, know-how Repeat success & share best practices Improve innovation & ideas Avoid knowledge loss & leakage after organizational restructuring
Chief Learning Officer Strategic, lead player in business organization Core responsibility is to ensure learning across entire system Operates using knowledge about how people learn, how learning affects work, how social & technical systems may support each other
CKO vs CLO CKO is more related to technology used to manage knowledge & information CLO is more related to human learning aspect
Tugas CLO 1. Cultural transformation Cultural transformation to support corporate new direction 2. Culture maintenance Designed to support the strategy & to address skills essential to maintain new culture 3. Contemporary initiatives Related to business development (e.g. develop marketing plan)
KM Roles & Responsibilities within Organization 1. Designing information systems 2. Managing information systems 3. Managing information resources 4. Training 5. Serving as information agencies 6. Providing competitive intelligence
7. Maintaining customer relations for information systems/technology 8. Designing & producing information services & products publications, databases, multimedia 9. Serving as knowledge journalists 10.Acting as organizational information & KM policy analyst 11.Functioning as government KM policy analyst
The Ethics of KM Ethics establishes a framework for making decisions based on values & for determining what is right and wrong An ethical code for a profession is a system of standards to which those in the field agree to conform