The Power of the Interview in Shaping Your Company’s Culture Presented by Jon Jeffries, SPHR, Vice President of Human Resources and Heather Babb, Regional Manager 1

2 Attract the Right Candidate Engage them Quickly The “Team Buy-In” Show them the Love Close the Loop The Employment Plus Hiring Approach

3 Attract the Right Candidate Proactive Approach to Recruiting 1.Must be constantly sourcing through talent 2.Anticipate business levels increasing 3.Take advantage of economic downturn to strengthen your workforce

4 1.Pipeline: Maintain frequent contact with interested and quality candidates. You never know who they know 2.Speak to your audience: Think outside of the box when posting ads or making publications. For example, If you are looking for someone creative then speak creatively in your ads 3.The Employment Plus 114 Creative Recruiting Ideas

5 Now is the time to strengthen your workforce Recent closures/downsizing Redefine your selection criteria/requirements – be more stringent Revisit your hiring guide Attract the Right Candidate

6 Limit Your Risk Don’t write a discriminatory job ad, whether it’s real or perceived For example, don’t use “energy” in a job ad. This could been seen as discriminatory towards older individuals Of course, always indicate that you are an equal opportunity employer Attract the Right Candidate

7 Engage them Quickly Once you have attracted qualified candidates, don’t let too much time expire before you contact them for an interview. The top talent may be gone if you wait too long before reaching out to them Goal should be to “impress” candidates and attract them to your organization Many job seekers can’t remember every opening for which they have applied. Sell them on your company before they sell you on themselves

The “Team Buy-In” Employment Plus takes a 3-prong approach to the interview process

Step 1 – Starts with the Hiring Manger (HM) Step 2 – Team Interview – creates ownership Step 3 - HR interview – maintain culture/limit risk/exposure to liability The Team Buy-In

The Hiring Manager sources resumes & conducts phone/ interview Team Interview Face-to-Face HR Interviews

You need to truly understand your organization to determine the interview approach that works best

Define your culture: Fun? Professional? Ambitious? Then define your interviewing approach based on what you want the organization’s culture to be

How you do this through the interview? We use behavioral interviewing techniques, looking for a certain style of answer to indicate future performance Sample questions: -“Describe a funny situation that’s happened to you in the workplace?” - “What is important to you in a company” - “Do you consider yourself to be thoughtful, analytical or do you usually make up your mind fast?”

Show them the Love Whether you hire them or not! You need to sell your organization The interview is not a one-way street where only the candidate is selling themselves to you. Your goal should be to sell the organization. Describe what makes your company a great place to work. Your goal is to attract the top talent so make them want to work for you

Close the Loop With the ones you don’t select Give verbal or written notice as to outcome of job placement communication is acceptable Encourage candidates to reach out to you for inquiries regarding candidate selection Communicate to applicants with an auto-response to their resume/application submission

Close the Loop With the one you did choose Reference checks: personal vs. professional Integrity Assessment Job offer letter, contingent upon: Drug screen Background check Pre-employment physical Non-compete

Make them feel Welcome When the hiring process is complete the next step is to make the new employee feel like part of the team 13 week on-boarding program that begins with “welcome” phone call from member of Core Leadership

In Closing Employment Plus has grown from one location to over 50. Our hiring approach is a key element in our ability to grow True Agenda of HR has been to create an identity of the Employment Plus culture