2000 Award Winner United States Chamber of Commerce

Mission Statement TGI Direct is a marketing support company. We are the extension of our client’s marketing efforts, helping them to achieve greater results. Through their success, we will increase the prosperity of the company, associates and the communities where we live.

Guiding Principals n Full service marketing support n Long term partnerships n Our associates are our greatest asset n ISO 9002 guided company n Create direct marketing success

Quality Control Program n ISO 9002 guided –Continuous improvement –Reduction of variation –Reduction of waste –Training to documented work instruction –Improved customer satisfaction

TGI Support Service Model Concept / Creative Assistance List Development Response Capture Response Analysis Order Placement Pick Pack Ship Pick – Pack – Ship Response Analysis Communication Output Normal Mail Fax Blast / / Out Call

Integrated Services n Lead Management n Personalization n Mailing Services n Information Management n Creative Graphics n Print and Bindery n List Services n Web Interface n Data Entry n Fulfillment n Tele-services n Facilities Management

Lead Management n Consolidate and organize leads n Build/customize databases n Lead qualification n Response analysis n Territory management n Timely response –Literature fulfillment – –Broadcast fax –Teleservices –Mail n Custom reporting –Advertising analysis –Management reports

Personalization n Laser print n Ink jet n Personalized digital print

Mailing Services n Ink jetting –Color –High quality –Imaging n Machine inserting n Matching n Tabbing n Labeling –Cheshire –Piggy Back

Information Management n CASS n NCOA n Database Management n Customized Reporting n Web Interface n Custom Programming n Electronic Data Interface n List Management

Creative Graphics n Mac and PC platform n Package graphics n Design and illustration n Conceptual design

Print and Bindery n Pre-press n Print 1-4 color n Print on demand n Finishing

List Services n List development n Profiling n Strategic list procurement

Web Interface n Customized programs n Direct links n Download orders n Site management n Customized connectivity n Consulting

Data Entry n Volume key and verify –Tickets –Surveys –Bounce back cards –Tax returns –Insurance data –Medical records

Fulfillment n Inventory Management n Premium items n Kit assembly n Customer service n Retail accounting n Electronic interface –Order entry –Shipping n Custom packaging n Custom reporting n Shipping –Domestic –International

Tele-Services n Outbound n Inbound 24/7 n Surveys n Lead qualification

Facilities Management n On site management –Copy center –Mail facilities –Record retention –Warranty parts –GM Raceshop

What this means to you n Total program management n Turnkey n Complete marketing success n Measurable results n Increased revenue and return on investment

How may we help you?