Outstanding and imaginative community engagement OVGSTL May 2015 Marilyn Zielinski, TLCPL, and Wendy Bartlett, CCPL

 “TLCPL’s mission is to provide information, education, and technology to help the community live, learn and grow.”  Reaching customers outside of the building  Looking for non-traditional outreach customers and opportunities  Connecting with the partners we already have or who share a similar mission

 Launched in April Taking early literacy to the streets  Board books for little ones plus parenting books for grownups  iPads for Play and Learn classes  Training for parents and caregivers provide Step Up to Quality and Help Me Grow training credit

Deposit Collections  Good use of multiple copy bestsellers  Check items out as opposed to giving withdrawn copies-you need the circulation!  Use the “two card” method to ease concerns about lost items  Identify a point person at a nearby branch to curate the collection, swap it out, handle concerns  Make sure circulation staff understand

 Make sure everyone understands how to work with these collections.  Outreach and lost items are a little different than traditional customers.  Fines and fine forgiveness work differently too.  Include circulation staff in this conversation!

 School Only Access Cards!  TLCPL has cards so teachers can access the library’s databases over and above the school resources available.  No borrowing privileges, gives kids (and teachers) the freedom to use databases and other resources if they have no card or if card is blocked.  Schools can also get an organization card that teachers can use for classroom collections.

 TLCPL has “library” cards for…….libraries!!!  Public libraries across Ohio can place holds and get materials through the state delivery program.  (And it’s fine free )

 They LOVE us for our popular materials!  Operates as a deposit collection; we curate and place for an extended loan.  TLCPL works with Lourdes University and the University of Toledo; CCPL works with both of Cuyahoga Community College’s campuses and Baldwin Wallace.

 CCPL checks items out for long term loans on revolving cards, so university or nursing home is treated as a big customer like any other.  TLCPL stickers “provided by TLCPL” and items do not appear in the catalogue.  Questions so far?? Other nitty gritty issues or best practices?

 Partnered with MetroHealth hospital to place a VERY small location in their old gift shop.  Has four public computers plus a small collection.  VERY popular for customer hold pick up by hospital staff.  High circulation in Playaways, Books on CD, and MAGAZINES!!!  Media Box operates 24/7 for popular DVDs.

 Catastrophic budget cuts closed 4 out of their 5 branches.  Bare minimum budgeting to provide service to community.  Outposts have three machines: vending machine, ( books only-no AV), lockers (entire collection) and a book drop.  Personnel to maintain—10 hours a week.  Ballpark cost--$67,000 a piece.  Map of the city—where were the branches?

 Aurora Public Library in Colorado placed a satellite branch inside a local Kmart!  Now open 7 days a week.  Formerly home to a credit union, APL did it as a technology outreach effort.  Guests use computers for an hour. Cardholders can stay all day  600 square feet, one staffer to answer questions.  No items to check out, but customers can pick up holds there.

 Parker, Josie. “Small libraries, big support.” Journal of Library Administration 11/13, Vol. 53, Issue 7/8.  Swell, Kim. “Children & Libraries.” Journal of Library Administration Spring 2013, Vol. 10, Issue 1.  Wells, Jeff. “CO Library Adds Kmart Outpost.” Library Journal 9/15/2013,Vol. 138, Issue 15.

 Matthews, Kimberly. Trenton Free Public Library adds Outposts to its 21 st Century Library Service Model. \ 2015/03/15.  Mitchell, Megan. Aurora Library’s Kmart computer center expands hours as it wins awards.” _ /aurora-librarys-kmart-computer- center-expands-hours-it 11/27/14. _ /aurora-librarys-kmart-computer- center-expands-hours-it

Marilyn Zielinski  Technical Services Manager Toledo-Lucas County Public Library Wendy Bartlett Collection Development Manager Cuyahoga County Public Library