5 Ways Risk Professionals Can Impress the C-Suite Session RMG207 Wednesday, April 18, :45 a.m. - 10:00 a.m. Tim East, Director, Risk Management, The Walt Disney Company Sean McDaniel, Director, Claims Management, Veolia Environmental Services Keith Higdon, Senior Vice President, Decision Support Services, Sedgwick

Introductions Panel: Tim East Director, Risk Management The Walt Disney Company Sean McDaniel Director, Claims Management Veolia Environment North America Operations, LLC Veolia Environmental Services Keith Higdon Senior Vice President, Decision Support Services Sedgwick 2

The Walt Disney Company Decentralized group of business units Highly synergized Market leaders in their fields Market capitalization of $72B Largest U.S. media company in annual revenue Multiple “C-Suites” at each business unit What is The Walt Disney Company? 4

The Walt Disney Company Corporate Media Networks Distribution of content Theme Parks and Resorts 11 theme parks and resorts Consumer Products Licensing and retail Studio Entertainment Creation of content Interactive Media Interactive media and internet Corporate 5

The Walt Disney Company Corporate Media Networks 2010 Revenue: $17.2B USD Theme Parks and Resorts 2010 Revenue: $10.7B USD Consumer Products 2010 Revenue: $2.7B USD Studio Entertainment 2010 Revenue: $6.7B USD Interactive Media 2010 Revenue: $.76B USD Corporate 6

Growth in Revenue by Year Growth in Revenue by Year 7

Perspective Speak in the language they use Translate the language we use Adapt to the corporate culture Build relationships before you need them Engage the corporate mission Leverage your organization’s heritage 8

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Sending the Message Event Told you so  Lessons learned  Emphasis memos Translate in dollars Good old-fashioned training  Presentation - webinar 11

‘Ch, Ch, Ch..Changes’ Struggle Find your own way Find your own way Avoid the negative Avoid the negative Do you have a choice? Do you have a choice? Top down We’re all in this together We’re all in this together 12

Geek Squad Membership Be left behind? Training Hands-on  “Practice makes perfect” Efficiency=smart  More productive  “Shine” 13

‘Get Your Motor Runnin…’ Driver seat Driver seat “You’re only as good as your tools” “You’re only as good as your tools” Show the results Show the results Make examples Make examples Stay in front Stay in front Preach & train Preach & train  repeat 14

‘You’re My Inspiration…’ Lead by example Invest the time Tell a story Forgerelationships Shareinformation 15

Five ways for risk managers to impress the C-Suite Value of communication Ability to embrace change Need to master technology Necessity to drive results Gift of inspiring others 17

Outcomes Outcomes Opportunities Opportunities Providing actionable program information Value of Communication Knowledgebase Legislative changes / updates Legislative changes / updates Program design options Program design options Industry trends Industry trends Methods of communication tailored to the audience 18

Ability to Embrace Change Organizational culture  Language/messaging  Roles and responsibilities  Norms/traditions Organizational structure  Nimble  Lines of authority  Communication Prepare ManageReinforce 19

Need to Master Technology Deploying tools that support the data lifecycle Promoting self-service and empowerment Improved efficiency and effectiveness at the examiner level Capture Store AccessAnalyze Deploy 20

Necessity to Drive Results 21 Opportunity Loss cost Loss cost Lost days Lost days Productivity Productivity Intervention Return to work Return to work Medical management Medical management Litigation management Litigation management Evaluation Baseline Baseline Monitoring Monitoring Outcome assessment Outcome assessment

Gift of Inspiring Others Connection with the client – extension of the client’s team Connection with the client – extension of the client’s team Desk level connection between actions and goals of the program – sense of empowerment Desk level connection between actions and goals of the program – sense of empowerment 22

Panel Discussion Communicating Effectively Communicating Effectively Embracing Change Embracing Change Mastering Technology Mastering Technology Driving Results Driving Results Inspiring Others Inspiring Others Other Techniques Other Techniques 23

5 Ways Risk Professionals Can Impress the C-Suite Thank you. Questions? Tim East: Sean McDaniel: Keith Higdon: