November © Copyright 2003 General Dynamics Corporation A Process Framework for Enterprise- Wide Integration Dave Walden General Dynamics Advanced Information Systems Bloomington, Minnesota USA Presented at the: NDIA/SEI Third Annual CMMI Technology Conference and Users Group Denver, Colorado USA

November © Copyright 2003 General Dynamics Corporation Purpose l Provide an overview of the GDAIS enterprise-wide process framework l Provide insight into the effort required to create and maintain it l Provide examples of the operational savings and lessons learned

November © Copyright 2003 General Dynamics Corporation Topics l Background Information -- Why change? l GDAIS Enterprise Process Framework l Enterprise Process Asset Library (PAL) ä Web-Based PAL Implementation ä Features l Summary & Conclusions ä Benefits & Lessons Learned ä Questions

November © Copyright 2003 General Dynamics Corporation Topics l Background Information -- Why change? l GDAIS Enterprise Process Framework l Enterprise Process Asset Library (PAL) ä Web-Based PAL Implementation ä Features l Summary & Conclusions ä Benefits & Lessons Learned ä Questions

November © Copyright 2003 General Dynamics Corporation ContelBunker-Ramo Western Electric/Bell Labs Control Data (CDC) Army Research Lab Sylvania GTE GDAIS s2000s Strategic vulnerability assessment Space signal collection EW/ECM systems Satellite payloads IO systems C4ISR Advanced DSP Imagery exploitation Tasking, processing, exploitation, & dissemination Massively parallel processing Hi-Rel processing Information management Undersea surveillance Information transmission (Ceridian) Allied-Signal ELINT/MASINT Computing Devices GD-IS GD-ES GE AT&T Lucent GD-ATS Martin Marrietta Lockheed Martin GD-DS Command information Submarine fire control & guidance Electronic trainingPower control Organizational Context Note: Does not reflect 2003 acquisitions.

November © Copyright 2003 General Dynamics Corporation What We Have Learned… It’s not just a software issue … It’s not just a systems issue … It’s not just an engineering issue It’s also an enterprise issue It’s not just a value chain issue … It’s not just an organizational issue … It’s also a customer issue It’s also a teammate issue It’s also a supplier issue

November © Copyright 2003 General Dynamics Corporation The Problem with Standards l There are too many of them l They are inconsistent ä Overlap ä Holes l Customer mandate (or whim) l They evolve (just like COTS) l Future needs introduce a whole new set of challenges ä Span of systems ä Domain applicability ä etc.

November © Copyright 2003 General Dynamics Corporation TQM CMM/CMMI Others Six Sigma ISO Disparate improvement efforts TQM CM/CMMI Others Six Sigma Process Management ISO Integrated improvement efforts Approach 1 – Integrate Our Process Improvement Efforts

November © Copyright 2003 General Dynamics Corporation Approach 2 – Adopt a Changing Maxim for Our Processes OLD: External compliance frameworks & standards drove the development of stove- piped documentation infrastructures; as a result, internal business needs & req’ts have been adversely impacted. Process XYZ Performance-based NEW: Internal & external business needs drive development of a set of enterprise processes; in turn, through design, the enterprise processes will meet all external frameworks & standards. Document-based

November © Copyright 2003 General Dynamics Corporation Topics l Background Information -- Why change? l GDAIS Enterprise Process Framework l Enterprise Process Asset Library (PAL) ä Web-Based PAL Implementation ä Features l Summary & Conclusions ä Benefits & Lessons Learned ä Questions

November © Copyright 2003 General Dynamics Corporation Customer Expectations Customer Satisfaction Products and Services Enterprise Enabling Processes Product Realization Process (PRP) Enterprise Business Processes Customer Feedback Process Framework Context

November © Copyright 2003 General Dynamics Corporation GDAIS Process Framework Provides Common Ways to Work at GDAIS

November © Copyright 2003 General Dynamics Corporation Process Documentation Architecture Supporting Materials Checklists, Forms, Templates, Tools, Training Materials Instructions Procedures Policies Site/SBU Common Site/SBU Common Site/SBU Common Policy Statements “Whats” “Hows” Aids

November © Copyright 2003 General Dynamics Corporation Topics l Background Information -- Why change? l GDAIS Enterprise Process Framework l Enterprise Process Asset Library (PAL) ä Web-Based Implementation ä Features l Summary & Conclusions ä Benefits & Lessons Learned ä Questions

November © Copyright 2003 General Dynamics Corporation Web-Based PAL

November © Copyright 2003 General Dynamics Corporation Finding Information Click on this area of interest in the left frame or on the Framework diagram to get to process assets Click here to submit performance improvement requests Click here for general process-related information Click here to link to the GD Corporate P&Ps You can also search for items. Click here to access exemplary assets from previous programs.

November © Copyright 2003 General Dynamics Corporation Finding Information Use these links to get to the list of process assets -- Policies, Procedures, and Supporting Material Training Materials can be accessed directly on GDAISU or by linking to GDAISU through the Training Materials link in the process area

November © Copyright 2003 General Dynamics Corporation Topics l Background Information -- Why change? l GDAIS Enterprise Process Framework l Enterprise Process Asset Library (PAL) ä Web-Based PAL Implementation ä Features l Summary & Conclusions ä Benefits & Lessons Learned ä Questions

November © Copyright 2003 General Dynamics Corporation Benefits & Lessons Learned l Benefits ä Common language ä Enterprise focus ä Reduced maintenance costs l Lessons Learned ä Need top-level support ä Keep ownership with the functional organizations ä Web-based system increases accessibility