Welcome to the GMs MEETING 2013 Red Sea & Sinai

AGENDA 1.Objectives/Goals 2.Standards implementation 3.Upcoming standards 4.Trials and projects 5.Safety 6.Savings 7.Best practices 8.GMs questions

1 - OBJECTIVES/GOALS The items in yellow are compulsory, the other ones to be adjusted between HM/GMs and Area/Regional Managers before review and approval of Mr. Alaa

2 - STANDARDS IMPLEMENTATION For a Hotel Managing Company, the standards are (after our employees) the second most important assets. If we use them as we have worked them all together out, we will permanently adjust them to the market and so adjust/improve our operation. Not everywhere are the standards reaching our employees and even the Dep. Heads. The GMs is responsible to forward it to the Dep. Heads and the Department Heads to his Supervisor and Employees. Make sure that standards are a part of an handover to a new Hired Dep. Head The standard implementation sheet is for you to review the progress of the operational departments on the standards as they are described and not as the Department Head interpret them

3 - UPCOMING STANDARDS To push the implementation of our standards down to each employees, we have created with Jaz Mirabel Beach a main restaurant operating manual (with all the basic information and service standards). This manual will be adjusted to a la carte restaurant and key outlets. THIS YEAR MAIN FOCUS IS NEXT TO FOOD TASTE AND VARIETY, THE IMPROVEMENT OF ALL F&B SERVICES and OFFERS Further Upcoming standards: Vok and tepaniaki dishes for main buffet Housekeeping room cleaning procedure with linen cleaning code Adjusted bottled bath amenities

4 – TRIALS AND PROJECTS New projects and trials Low washing chemicals for central laundries as of Feb Oil filter machine for deep fryer Local convection oven for increased kitchen production efficiency and less weight reduction Waffles pots for jam and portion buffet Group standards software recipe Repair and Maintenance Software And any project you may like to initiate or run

5 - SAFETY Now please welcome Mr. Alan Zering Board Director/Vice Chairman CheckSafetyFirst Eastern Mediterranean, Middle East and Africa

5 - SAFETY

FoodCheck - Most Comman Tasks Generated in 2012 Per Area Per Question Category GatewayQuestion CategoryQuestionNo. Of Tasks Almaza Documentation Information on potential food allergens are clearly displayed and listed 2 Thermometers are regularly calibrated and adequate records are maintained The cleaning schedule contains sufficient detail InfrastructureChilled food is being held below 5 °C8 ProcessingContainers and utensils are being satisfactorily disinfected after use17 Hurghada DocumentationProcedures are in place to ensure products are recalled from sale/use where necessary to ensure food safety13 InfrastructureThe structure of the buildings and food rooms is suitable and sound throughout97 ProcessingContainers and utensils are being satisfactorily disinfected after use24 Makadi DocumentationHazard Analysis records are being completed12 InfrastructureThe structure of the buildings and food rooms is suitable and sound throughout117 ProcessingFood is protected from foreign body contamination62 Marsa Alam Documentation Documented cooking methods 11 Good pest control procedures are followed and contractor visits are checked and recorded satisfactorily InfrastructureSuitable facilities are provided for washing and disinfection of food and equipment70 ProcessingContainers and utensils are being satisfactorily disinfected after use39 Sinai DocumentationGood pest control procedures are followed and contractor visits are checked and recorded satisfactorily43 InfrastructureThe structure of the buildings and food rooms is suitable and sound throughout114 ProcessingPlant and equipment is clean116 Upper Egypt / Great Cairo DocumentationSupplier audits undertaken/records kept25 InfrastructureEquipment is in good condition44 ProcessingPlant and equipment is clean37

5 - SAFETY

AquaCheck - Most Comman Tasks Generated in 2012 Per Area Per Question Category GatewayQuestion CategoryQuestionNo. Of Tasks AlmazaDocumentationIn conclusion, records content is correct and updated.4 HurghadaDocumentation Cold water has an automatic disinfection system that allows guarantee water for human consumption.12 Filtration system and water treatment (including disinfection) is correct, using automatic dosage of all chemical additives.12 The income to the main water tank is protected with a filtration system accomplishing standards or current legislation.12 MakadiDocumentation Filtration system and water treatment (including disinfection) is correct, using automatic dosage of all chemical additives.35 Cold water has an automatic disinfection system that allows guarantee water for human consumption.35 The income to the main water tank is protected with a filtration system accomplishing standards or current legislation.35 Marsa AlamDocumentationCold water has an automatic disinfection system that allows guarantee water for human consumption.25 SinaiDocumentationCold water has an automatic disinfection system that allows guarantee water for human consumption.42 Upper Egypt / Great CairoDocumentationMaterials that made up the installation are appropiate and compatible with the distribution of potable water.16

5 - SAFETY

FireCheck - Most Comman Tasks Generated in 2012 Per Area Per Question Category GatewayQuestion CategoryQuestionNo. Of Tasks AlmazaDocumentation Have your staff received fire safety training? 3 Are weekly fire safety checks conducted and recorded? Are fire drills regularly conducted and recorded? HurghadaDocumentation Are fire warning and detection systems suitable for guests with special needs? 4 Are procedures in place to ensure that escape routes are viable for those with special needs? Where extensive catering equipment is in place the cooking area should have some form of automatic fire suppression system? MakadiDocumentationAre fire warning and detection systems suitable for guests with special needs?17 Marsa AlamDocumentationAre the extinguishers suitable for the purpose?11 SinaiDocumentationAre suitable handrails available on stairways to assist guests during an escape?9 Upper Egypt / Great CairoDocumentationWhere necessary are escape routes and exits, the location of firefighting equipment and emergency telephones indicated by appropriate signs?7

5 - SAFETY

SafetyCheck - Most Comman Tasks Generated in 2012 Per Area Per Question Category GatewayQuestion CategoryQuestion No. Of Tasks AlmazaDocumentation Are there any other issues / comments relevant to the safety of guests at the hotel? If YES please state these. 4 Does the hotel have a food safety system (HACCP)? Does the hotel have a sprinkler system? Do all walkways, corridors and stairways have secure handrails available where there is a change in level? HurghadaDocumentation Are disabled facilities advertised actually available and functional? (e.g. Disabled rooms, Hearing induction loops, Disabled lifts) 4 Does the hotel have a sprinkler system? MakadiDocumentationDoes the hotel have a sprinkler system?19 Marsa AlamDocumentation Is the water used for food preparation treated to acceptable standards for human consumption? 12 Does the hotel have a sprinkler system? Do all walkways, corridors and stairways have secure handrails available where there is a change in level? SinaiDocumentationDoes the hotel have a food safety system (HACCP)?21 Upper Egypt / Great CairoDocumentationIs emergency lighting available in all areas?6

5 - SAFETY

Thanks to Mr. Alan Zering Just as a reminder as of December 2012 Cristal has started to audit our hotels on room safety. All the hotels will be audited 3 times a year. You can see a sample report under our standards web site under room hygiene

6 - SAVINGS In order to reduce the pressure on the costs of operation and the trend that the guests expect more at less price, Head Office needs to increase his economy of scale advantage without impacting the operation process or the guests satisfaction. Even our goals is to improve guests satisfaction: New guests bath amenities with 10% savings for IBL cat A and 30% saving for Jaz Resorts Imported spring Turkish water with 4% price decrease on the actual price or 1.5 Mio EGP per year compared to the new Nestle drinking water price of EGP Additional discount of 3% on silver and on glasses Imported wines at 10% less cost than our Pharaoh cuvee We are also looking for are new importers for meat and chicken In regard to the increase to the water and electricity prices, we have to implement LED lights, water savers and monitor our consumption regularly and adequately I need your input and advise which products could be replaced with a positive impact on guests satisfaction and GOP for the entire group or part of the group.

7 - BEST PRACTIVES Food variety Recommendations Increase live cooking facilities by: Reviewing kitchen production facilities (new convection ovens or extended facilities) Revising the buffet standards lunch and dinner after the Ex. Chefs training based on increase number of cooking methods and variety of sauces Additional live cooking station (pizza oven, flat grill for tepaniaki dishes, pasta station, wok pans) Waffles/crepes station that you can use for the 3 meals Panini station at snack and beach snack bars Ice cream freezer as station in the restaurant Sushi station Implement consequently portions buffet set up in using any available china Increase written and visual information on theme buffets (Welcome letter and restaurant entrance) and buffet decoration, music and welcome cocktail at restaurant entrance matching to buffet theme

7 - BEST PRACTICES Portions Buffet Jaz Mirabel Beach

7 - BEST PRACTICES Portions Buffet IBL Oasis Family & Resort

7 - BEST PRACTICES Portions Buffet IBL Lido

7 - BEST PRACTICES AI coffee break IBL Aquamarine

7 - BEST PRACTICES Chafing dishes presentation IBL Samaya

7 - BEST PRACTICES Chafing dishes Film sent

7 - BEST PRACTICES Ice chest presentation IBL Samaya

7 - BEST PRACTICES Welcome Drink IBL Aquamarine

7 - BEST PRACTICES Tea/coffee facilities IBL Makadi Beach

7 - BEST PRACTICES Bed Decorations IBL Luxor

7- BEST PRACTICES Food Safety Jaz Belvedere

7- BEST PRACTICES Recreation – library IBL Oasis and Saraya

7 - BEST PRACTICES Recreation – national games IBL Aquamarine

7 - BEST PRACTICES SOEs – kids pool towel IBL Oasis

7 - BEST PRACTICES SOEs – Hsk Coded rugs IBL Lido

7 - BEST PRACTICES SOEs – Hsk Corridor Debarassage stations IBL Aquamarine

7 - BEST PRACTICES – New Norms Ramp & wheel chair way IBL Saraya

7 - BEST PRACTICES Backoffice gallons storage IBL Aquamarine

7 - BEST PRACTICES Central Laundries Heat isolation Madinat Makadi

7 - BEST PRACTICES FOLDER On our Standards Website Plant pots Pergola feet cover Glass buffet tables with fer forger or vase support Banquet Chair covers Head Waiter Uniform Back bar decoration Home made workshop separation Flavored tea presentation Portion ice cream Diet buffet sign Winter windbreaker covers Garbage pot Arrival fruit plate Heating lamp And much more will be placed on our standards website

GMs QUESTIONS Industry/competition (Egypt) and benchmark (Turkey) trends: Full live cooking buffet Increased number of buffet or dinner venues within AI Renewal of F&B offer with more local seasonal products Snacks till pm and specialty evenings at the beach/pool restaurant with live music Ice cream in all the main outlets Midnight soup at 11h00 pm 24h opened outlet During amphitheater show snacks and beverage available Beverage within AI in the disco till 2.00 am Brunch on Sunday Fruits and minibar softs & water by arrival in all rooms Free of charge snorkel and diving introduction course Increase environmental consciousness with regeneration energy/electric cars Free WiFi in public areas and guests rooms

GMs QUESTIONS GMs development Integration Managed Hotels Any further questions?

I wish you, your family & your team members Happy new Year and a successful operation in 2013