SCOOP IT Opportunities Dave Peters Information Technology Manager GE Insurance

Agenda The Roles of Information Technology in 2005 GE: A Corporate Example Entry-Level Opportunities Advice from Executives

Integration of technologies IT Evolution Technology Systems Process Process Change Analyst Technical Integrator Strategic P&L Systems Integrator Business Partner Functional Analyst Systems Specialist Service Technical Specialist Support Project Management Integration of technologies Mainframe Client Server ODC Buy vs. Make ERP Integrator; Multiple Systems Programmer Six Sigma E - Commerce Process Flow, Integration, Speed Manufacturing, Financials, Sales Today: Then:

Our growth is similar to a hi-tech company with profits that surpass larger ones Ranked 9th on the Fortune’s Global 500 List 2004 Revenues 287 Billion 193 Billion 153 Billion 96 Billion 36 Billion 34 Billion 2004 Net Income 9 Billion 2.8 Billion 16.6 Billion 8.4 Billion 1.7 Billion 7.5 Billion Growth* 9.5 % (0.9) % 13.5 % 0.8% 11.6 % # 1 Walmart # 5 General Motors # 9 General Electric # 19 IBM #134 Lockheed Martin #141 Intel *Percent Change in Revenues from 2003.

GE is recognized as one of the world’s best companies World’s most respected company Financial Times 1998, 1999, 2000, 2001, 2002, 2003, 2004 Global most admired company Fortune Magazine 1998, 1999, 2000, 2001, 2004 Top 50 technology companies Scientific American 100 Best Companies for Working Mothers Working Mother Magazine Dow Jones Sustainability Index 2004 Catalyst Award … advancing professional women - 2004 Executive Leadership Council … African American leadership - 2004 Black Enterprise Magazine … 4 of 75 Top African American Leaders in GE - 2004

~310,000 employees in 100 countries UK 16,000 Canada 7,500 Germany 7,000 France 9,000 Hungary 15,000 United States 165,000 China 10,000 Japan 8,000 Italy 6,000 India 8,000 Mexico 7,000 (30,000 with JVs) South America 6,000 Australia 4,000 Americas Europe/Middle East Asia ~190,000 ~40,000 ~80,000

GE is a family of businesses acting as one. You get the best of both worlds…the benefits of a small-business environment with the resources and career opportunities of a large company. Note: This is one slide that can be used instead of the individual slides for each business. GE’s six businesses are organized to serve customers, be they industries, markets, even countries. Commercial Finance Insurance • Leasing • Real Estate • Corporate Financial Services • Healthcare Financial Services Infrastructure Oil & Gas • Energy • Rail • Aircraft Engines • Water • Energy Financial Services • Aviation Financial Services Industrial Consumer & Industrial • Equipment Services • Plastics • Silicones/Quartz • Security • Sensing • Fanuc • Inspection Technologies Healthcare Diagnostic Imaging • Clinical Systems • Information Technology • Services • Bio Sciences Consumer Finance Europe • Asia • Americas • Australia/New Zealand NBC Universal Network • Stations • Entertainment • Universal • Sports/Olympics Commercial Finance Infrastructure Industrial Healthcare Consumer Finance NBC Universal

Our growth strategy Five core strategies for growth Technical Leadership Differentiating GE at every level Services Providing solutions for customers Customer Relationships Creating enduring partnerships where all parties win Globalization Following the customer to all corners of the world Growth Platforms Positioning GE people and assets in new markets for growth Technical Leadership - expands margins and grows the installed base Services - improves returns, competitiveness and customer satisfaction Customer Relationships - enduring relationships that help customers and GE win together over the long term Globalization - growing GE means viewing the world as our market Growth Platforms - building positions in new markets where we can achieve superior growth and returns

“The ability to lead innovation will be the primary management focus for this decade.” Jeff Immelt Section 3: Innovation Key Message: GE has a history of innovation that is unparalleled. Innovation has driven our growth and our customers’ for decades.

Our innovation Global Research—Europe Global Research Center Headquarters Niskayuna, New York Global Research—Europe Munich, Germany John F. Welch Technology Centre Bangalore, India China Technology Center Shanghai, China Our four Global Research Centers help us to leverage talent wherever it exists and bring technology closer to our customers. We have 2,500 researchers across the world working together to bring new technologies to all of the GE businesses. From New York to Europe to India and China, our world-class facilities create the breakthroughs for the next generation of GE products and services.

“In order to be a great company, you need to be a good company “In order to be a great company, you need to be a good company.” Jeff Immelt Section 5: Our commitment Since its inception, GE has been a company focused on making the world a better place. We take our role as a global citizen very seriously.

Resourceful Accountable Our actions and values What we do How we work We have a simple set of actions that guide what we do: Imagine: We put imagination to work for our customers, people and communities Solve: We help to solve some of the world’s toughest problems Build: We are a performance culture that builds markets, people and shareholder value Lead: We are a meritocracy that leads through learning, inclusiveness and change Our values guide how we work. Passionate Curious Resourceful Accountable Teamwork Committed Open Energized

Integrity The Spirit and the Letter A personal commitment by every GE employee to follow our Code of Conduct Every employee signs our integrity policy and participates in rigorous compliance training.

Our contributions The GE family contributes more than $140 million annually. The GE Foundation supports community and educational programs to improve the access, equity and quality of education for disadvantaged youth globally. Africa Donation Project $20 million initiative to bring improved healthcare and infrastructure to hospitals and clinics in Africa. In addition to other efforts, GE contributes through significant donations across the world. The Institute for International Education, the organization that administers the Fulbright Awards, presented GE with its "Opening Minds Corporate Leadership Award," recognizing the GE Foundation's investment to support education and in developing future leaders. Working with IIE, the GE Foundation provides 500 higher education scholarships in 12 countries annually Snapshot of GE Foundation activity around the world: U.S.- The 15-year, $30 million College Bound program has improved the college-going rate at disadvantaged schools in GE communities.  India - A grant to Pratham Pune Foundation ensures that young children have access to a formal education and stimulates their academic achievement. China - A grant to the China Youth Development Foundation is supporting professional development for teachers from remote and disadvantaged communities. Mexico - A grant to Junior Achievement links students, schools and business volunteers in order to prepare disadvantaged youth for academic and career opportunities.    Suggestion: Highlight a specific business or local example of possible. Tsunami Relief Effort The GE family has pledged more than $19 million in cash, products and services to the tsunami relief efforts in South Asia. NBC Universal broadcast two benefit telethons that raised over $27 million from its viewers

Volunteerism GE volunteers gave more than one million hours of community service in 2004. Our employees and retirees make a positive impact on education, human services and the environment in over 50 countries. In 2004, GE was awarded with the Points of Light Award for Excellence in Workplace Volunteering. Beyond funding, GE contributes its time and expertise to key initiatives. GE people can volunteer though business-led activities, GE Global Community Days, affinity network activities, and GE Elfun Volunteers, a global volunteer organization with 54,000 members worldwide.

We are committed to being an employer of choice. Section 3: Innovation Key Message: GE has a history of innovation that is unparalleled. Innovation has driven our growth and our customers’ for decades.

We are an inclusive culture GE’s affinity groups provide mentoring and networking opportunities 2004 Catalyst Award for efforts to advance women leaders within GE 2004 Executive Leadership Council Corporate Award for leadership in advancing diversity in corporate America. 2004 Working Mother Magazine "100 Best Companies for Working Mothers" List African American Forum Asian Pacific American Forum Hispanic Forum Women's Network GE continues to focus on improving diversity and is winning recognition for our practices today. Working at GE means working in an environment that is diverse and global. We are dedicated to developing the careers of women and minorities by providing the right level of training and development and basing promotions on performance. GE recognizes that the business model of a modern, high-performance company is a diverse one, and continues its strong effort to make sure everyone in the company has the opportunity to succeed and grow.

Learning culture GE invests $1 billion annually on training and education programs In 1956, GE opened the world's first major corporate business school. Today, it is the John F. Welch Leadership Center at Crotonville GE’s leadership training and development ensures that talent grows within the company while offering partners and customers the opportunity to achieve the same. Last year over 72 CEO’s of different Chinese corporations came to Crotonville to participate in leadership training.

GE builds world-class leaders We offer seven company-wide leadership training programs in the following functional areas: Engineering Finance Human Resources Information Technology Operations Management Sales & Marketing Rotational in nature, these programs offer hands-on experience, while offering either classroom or additional learning experience while on program.

Information Management Leadership Program Domestic Class Size: 120 A 2-year program consisting of four 6-month assignments, typically within one GE business. Assignments focus on vital business processes such as: new product introduction, sales force effectiveness and the delivery of world-class innovative IT solutions. All assignments expose program participants to Six Sigma methodologies for solving complex business problems. Training includes a series of comprehensive courses which provide opportunities to share knowledge and skills, explore different GE businesses and network with high caliber peers. On-the-job training and/or formal coursework in advanced information technology and systems, e-Business, project management, finance, presentation skills, business and problem solving.

Internship and Co-op opportunities Internships and co-ops are one of the best ways to experience GE: Meaningful assignments Training and coaching Learn from some of the smartest people in industry Earn while you learn

Today, you must always be growing Today, you must always be growing. Always focusing on the customer and seeking out the next great growth opportunity.

Advice from Successful Executives Focus on current job performance. Do everything with a sense of urgency and drive to win. Make a difference on every job. Develop a reputation for delivering results above and beyond. It’s OK to think and talk about your career, but secondary to job performance and better when you are hitting the ball out of the park in your current job. 1. Performance

Advice from Successful Executives 1. Performance 2. Expertise Become proficient in one business/technical area. Build a strong functional competence. Look for opportunities to apply your expertise in a broader business context; multi-functional teams; process initiatives, etc. Learn Finance . . . it’s the language of business. Manage your career so that you can evolve (rather than leap) into a cross-functional assignment.

Advice from Successful Executives 1. Performance 2. Expertise 3. Ownership Don’t whine about your career. Others can provide advice but — in the end, you are responsible. Get in the habit of constantly developing yourself . . . like a professional athlete. Commit to continuous learning (deeper/broader). Develop skills as opposed to accumulating titles.

Advice from Successful Executives 1. Performance 2. Expertise 3. Ownership 4. Challenge and Visibility Take the hard job. Err on the side of the bigger challenge. Take on work that the business considers important. Seek out assignments with visibility, recognizing the upside and downside potential, then perform. Play offense with your career.

Advice from Successful Executives 1. Performance 2. Expertise 3. Ownership 4. Challenge and Visibility 5. Mentors/Supporters/Role Models Broaden your base of support. Take jobs with different managers/clients. Work for people who will challenge you. Seek out constructive input on a regular basis and don’t be defensive when you get it. Surround yourself with great people and learn from them. Be persistent. When you encounter the imperfect boss, hang in . . . Learn . . . make a difference.

Advice from Successful Executives 1. Performance 2. Expertise 3. Ownership 4. Challenge and Visibility 5. Mentors/Supporters/Role Models 6. Global Experience/Cultural Breadth Expose yourself and family to different regions and cultures early. Seek out positions which require interaction across countries and cultures. Consider assignments outside your home country (short or longer term), but prepare by becoming expert at something, by developing teaching, as well as functional skills, and by committing to get a specific job done.

Take Charge of your Career You are responsible for your career development You are responsible for your own happiness Your attitude is everything: Take Risks - Go outside comfort zone Focus on continuous learning Follow your passion - Have fun! Do Everything with Excellence

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