1 TIC 2012 Seminar and Workshop Series “Improve Operations Productivity and Human Resources Effectiveness!” Participate in THREE or more sessions and increase your BENEFITS! Operations and Supply Chain Management Series Sales and Operation Management Global Supply Chain Strategies Advanced Inventory and Optimization Facilitator: Dennis Lord Human Resources Management Series Dynamic Business Leadership Stills and Practices Effective Team Building for Improved Productivity Customer Service to Build Relationships and Loyalty Facilitator: Sheree Baron TIC Seminar and Workshop Series Hyatt Regency: May 16, (1:00 to 4:00) May 17 (9:00 to 3:00) May 18 (9:00 to 3:00) Trade Show Special: TTD$2, (US$345.00) per person for any 3 sessions. “Register 2 get 1 FREE!” Individual session pricing available on request. Contact: Marc Sandy ext 238

2 Organizations with Separate Plans… Financial Plan Business Plan Production Plan Backlog Plan Marketing Plan Sales Plan Human Resource Plan Inventory Plan Engineering Plan

3 An Integrated Companywide Plan Sales Plan Financial Plan Engineering Plan Backlog Plan Business Plan Production Plan Inventory Plan Marketing Plan Human Resource Plan Sales and Operations Planning “ Management’s handle on the business; A process for balancing demand and supply.” TIC Seminar and Workshop Series Hyatt Regency: May 16, (1:00 to 4:00) May 17 (9:00 to 3:00) May 18 (9:00 to 3:00) Trade Show Special: TTD$2, (US$ ) per person for any 3 sessions. “Register 2 get 1 FREE!” Individual session pricing available on request. Contact: Marc Sandy ext 238

4 Sales and Operations Planning (S&OP ) Management’s handle on the business; A process for balancing demand and supply.” One of today’s hottest areas for supply chain improvement, S&OP has emerged as an essential management tool for enabling superior business performance. With increasingly demanding customers, and supply chains that extend half a world away it’s rightfully been called “top management’s handle on the business.” S&OP planning is a set of decision-making processes to balance demand and supply that will help your organization to gain consensus between sales, finance, procurement, manufacturing and logistic. This process will allow you to project future performance, efficiently utilize assets to achieve and maintain high levels of customer service. OUTCOME: “An overview of the sales and operations planning (S&OP) business process and how it will help your organizations to achieve world class standards.” BENEFIT: A business “Game Plan” to help manage and allocate critical resources to meet the needs of the customer at the least cost to do so! TIC Seminar and Workshop Series Hyatt Regency: May 16, (1:00 to 4:00) May 17 (9:00 to 3:00) May 18 (9:00 to 3:00) Trade Show Special: TTD$2, (US$345.00) per person for any 3 sessions. “Register 2 get 1 FREE!” Individual session pricing available on request. Contact: Marc Sandy ext 238

5 Global Supply Chain Strategies Workshop “Plan, source, make, delver and return of products” Get the latest information and trends in supply chain planning for every aspect of purchasing, logistics, and inventory management. You will begin by looking at product and supply chain characteristics and learning a framework for aligning the right strategies for your needs; you'll then learn strategies to improve efficiency and reduce costs. Learn concepts, principles, techniques and strategies for managing in global supply chains. If you are new to supply chain management, or if you are a seasoned professional, you will have an opportunity to gain considerable insight in supply chain management (SCM). OUTCOME: “Better understand how to position your supply chain to maintain and increase your success in today’s changing global business environment.” BENEFIT: Discover how to source and manage relationships with suppliers, logistic providers, and customers, to better optimize customer service, transportation, and inventory. TIC Seminar and Workshop Series Hyatt Regency: May 16, (1:00 to 4:00) May 17 (9:00 to 3:00) May 18 (9:00 to 3:00) Trade Show Special: TTD$2, (US$345.00) per person for any 3 sessions. “Register 2 get 1 FREE!” Individual session pricing available on request. Contact: Marc Sandy ext 238

6 Advanced Inventory and Optimization Workshop “Right product, in the right quantity, to the right place, at the right time at minimum cost.” Meet customer service levels and minimize the costs to deliver that service. Get the four “rights” right –right quantity, right product, right place, right time. Get the latest Best Practices to address the critical issues of inventory management and optimization. We will show why traditional inventory techniques and rules of thumb create excessive inventory and costs and demonstrate the most effective methods for using software, and advanced techniques for inventory optimization. OUTCOME: Understand the root cause of excess and obsolete inventory Reduce inventory levels BENEFITS: Determining correct safety stock and service levels Understand inventory optimization software TIC Seminar and Workshop Series Hyatt Regency: May 16, (1:00 to 4:00) May 17 (9:00 to 3:00) May 18 (9:00 to 3:00) Trade Show Special: TTD$2, (US$345.00) per person for any 3 sessions. “Register 2 get 1 FREE!” Individual session pricing available on request. Contact: Marc Sandy ext 238

7 Operations and Supply Chain Management Seminars and Workshops Facilitator: Dennis Lord Is an internationally renowned business improvement specialist. Mr. Lord is highly respected for his expertise as a supply chain process improvement ‘guru’ helping clients with productivity enhancement, developing strategic plans, identifying and removing obstacles to business improvement. Mr. Lord is an educator, coach, and consultant who helps his clients to lead sustainable change, and to achieve and maintain outstanding business performance. Through various projects he has assisted many companies in enhancing their operations through strategic development, process planning, and continuous improvement. Mr. Lord has practical experience in a variety of business sectors with key consulting roles in major corporations including: refineries, food, pharmaceutical, automotive, aerospace, packaging, and high-tech manufacturing and distribution sectors. TIC Seminar and Workshop Series Hyatt Regency: May 16, (1:00 to 4:00) May 17 (9:00 to 3:00) May 18 (9:00 to 3:00) Trade Show Special: TTD$2, (US$345.00) per person for any 3 sessions. “Register 2 get 1 FREE!” Individual session pricing available on request. Contact: Marc Sandy ext 238

8 Lead your organization to new levels of performance, motivation and productivity. Build effective teams and instill a vision; practice coaching and problem solving to help members of your organization excel and grow. This interactive session will be of benefit to those who are responsible to lead on a daily basis, as well as persons interested in moving into a leadership/management role, or those assigned to lead projects. OUTCOME: “Improve the performance of your managers and employees and be ready to meet the difficult challenges of today’s economy and business world.” BENEFITS: Identify and improve your leadership by reviewing a variety of leadership styles. Coach and develop the skills of your direct reports/colleagues to improve the professionalism of your organization. Dynamic Business Leadership Skills and Practices “Learn how-to inspire, influence and achieve results!” TIC Seminar and Workshop Series Hyatt Regency: May 16, (1:00 to 4:00) May 17 (9:00 to 3:00) May 18 (9:00 to 3:00) Trade Show Special: TTD$2, (US$345.00) per person for any 3 sessions. “Register 2 get 1 FREE!” Individual session pricing available on request. Contact: Marc Sandy ext 238

9 Today more than ever it is vital for all personnel in business to learn and use the essential team building skills shared in this session. With practical exercises and work related examples, participants develop the skills that will help to achieve outstanding results within their teams. We will explore strategies for effective team building, learn how to stimulate change, and communicate at all levels of the organization. The True Colors personality survey is administered to help participants understand their personality and behavioral type, as well as those of others. Organizations who engage their employees in True Colors develop strong teams, effective managers, and excellent customer service. OUTCOME: Participants in this session will recognize the importance of selecting the right players for your team, making sure they have the skills to do their jobs and the commitment to the overall goal. BENEFITS: Discover ways to unlock motivation and boost enthusiasm to bring out the best in your team. Demonstrate how-to plan, organize, motivate and control aspects of the team effort Effective Team Building for Improved Productivity “Meet the challenge of developing high-performance teams” TIC Seminar and Workshop Series Hyatt Regency: May 16, (1:00 to 4:00) May 17 (9:00 to 3:00) May 18 (9:00 to 3:00) Trade Show Special: TTD$2, (US$345.00) per person for any 3 sessions. “Register 2 get 1 FREE!” Individual session pricing available on request. Contact: Marc Sandy ext 238

10 Create a stronger service culture and build loyal relationships with your customers. Learn how to increase your C.Q. (customer service quotient) through using applied psychology to better understand customers and choose the best response. “This skills building and motivating workshop will teach the principles of customer service, communication skills, dealing with emotions, problem solving, maintaining motivation and emotional control.” OUTCOME: Reduce workplace stress and anxiety levels. Learn skills to deal positively with angry Customers. Handle conflict professionally and maintain a positive image. BENEFITS: Improve communication with internal and external customers. Develop systems to “Win Customer loyalty.” Customer Service to Build Relationships and Loyalty “5 Essential tips for Building Service Excellence” TIC Seminar and Workshop Series Hyatt Regency: May 16, (1:00 to 4:00) May 17 (9:00 to 3:00) May 18 (9:00 to 3:00) Trade Show Special: TTD$2, (US$345.00) per person for any 3 sessions. “Register 2 get 1 FREE!” Individual session pricing available on request. Contact: Marc Sandy ext 238

11 Human Resources Management Seminars and Workshops Facilitator: Sheree Baron Is highly respected for her expertise as a corporate trainer and seminar facilitator. Ms. Baron is a graduate of Ryerson University, Toronto; Georgian College, Barrie; and APICS Certified in Production and Inventory Management (CPIM). Ms. Baron facilitates a wide range of human resources improvement seminars that focus on helping clients to increase market share using current skills, tools and techniques. Ms. Baron has experience in diverse industries providing training and coaching in a variety of topics including: Supply Chain Leadership, Coaching, and Team Development; Customer Service Loyalty; Management and Supervisory Skills; Stress Management; Effective Business Communication; Workplace Diversity Training; Negotiation Skills; Public Speaking and Presentation Skills; Time Management/Priority Planning; Dynamic Leadership Skills. TIC Seminar and Workshop Series Hyatt Regency: May 16, (1:00 to 4:00) May 17 (9:00 to 3:00) May 18 (9:00 to 3:00) Trade Show Special: TTD$2, (US$345.00) per person for any 3 sessions. “Register 2 get 1 FREE!” Individual session pricing available on request. Contact: Marc Sandy ext 238

12 TIC Seminar and Workshop Series Dates and Location… Hyatt Regency: May 16, (1:00 to 4:00) May 17 (9:00 to 3:00) May 18 (9:00 to 3:00) Participate in THREE or more sessions and increase your BENEFITS! “Special” TIC Trade Show package rate of TTD$2, (US$345.00) for three sessions available until NOON Tuesday May 15, Note: Seating limited. Late registration subject to price increase. “Register 2 get 1 FREE!” Individual session pricing available on request. Contact: Marc Sandy ext 238 Complete attached (word document) registration form and today: