Our webinar begins shortly The annual tab for violence and stress—inducing hostility in the workplace—comes to about $13.5 billion in medical costs, and 500,000 workers missing 1.75 million days of work. -National Center for Health Statistics Ready and Prepared: Your Commitment to Respect, Service, and Safety at Work® Our webinar begins shortly 1

Brockton, Massachusetts In the News Daily News-Tribune March 24, 2008 Brockton, Massachusetts Former employee sues major retailer over alleged harassment and bullying

In the News Metropolitan News-Enterprise March 28, 2008 Orange County, California Employer may be liable for worker’s attack on customer

In the News Daily-News Record November 29, 2007 Harrisonburg, Virginia Mall tenant accused of failing to provide for a safe work environment

Have you been exposed to workplace violence incidents? Poll: Workplace Violence Have you been exposed to workplace violence incidents?

Definition of Workplace Violence National Institute of Occupational Safety and Health (NIOSH) Canadian Centre for Occupational Health and Safety (CCOHS)

Definition of Workplace Violence

Poll: Definition of Workplace Violence Which of the following are included within your organization’s current definition of workplace violence?? Assault Harassment Bullying Intimidation Threats Robbery Property damage Fighting

ILO Definition The International Labour Organization expands on NIOSH and CCOHS to include: All forms of harassment Bullying Intimidation Physical threats or assaults Robbery Other intrusive behaviors

Workplace Violence Continuum Discourtesy Disrespect Intimidation Harassment Retaliation Verbal Assault Physical Aggression

Scope of Workplace Violence An average of 33,000 workers assaulted on the job every week in the United States Assaults and violent acts: second leading cause of workplace related deaths Over 356,000 violent incidents in the Canadian workplace 55.2% of employees surveyed: victims of workplace bullying

Scope of Workplace Violence Lost work days: 1,176,000 by 500,000 employees. Overall cost of workplace violence: Over $36 billion.

Impact of Workplace Violence Discourtesy Disrespect Intimidation Harassment Retaliation Verbal Assault Physical Aggression Productivity Employee Retention Reputation

Developing a Comprehensive Workplace Violence Strategy Respect, Service, and Safety at Work® Assessment System Policy Review and Development Best Practices Training Ongoing Training

Developing a Comprehensive Workplace Violence Strategy Respect, Service, and Safety at Work® Assessment System Establishes organizational baseline Explores employee responses and interventions Includes ongoing embedded assessments, audits, and other follow up to measure for continuous quality improvement

Developing a Comprehensive Workplace Violence Strategy Policy Review and Development Examines definition of Workplace Violence Determines consistency of policy Provides legal templates, ensuring compliance with applicable laws and regulations

Developing a Comprehensive Workplace Violence Strategy Best Practices Commitment at all levels Policies and procedures Strategic plan and process for ongoing training Training as a process

Developing a Comprehensive Workplace Violence Strategy Training Highly interactive and reality-based Extensive demonstrations, simulations, role-plays, practice, written exams, peer teaching, and competency-based testing

Developing a Comprehensive Workplace Violence Strategy Ongoing Training Fosters a culture of Respect, Service, and Safety at Work® Company-wide commitment Intersecting workplace elements Training as a process

Vice President, Corporate Preparedness Contact Information Terri Howard Vice President, Corporate Preparedness 1-800-787-5166 thoward@crisisprevention.com www.preparetraining.com