Beyond the Boundaries Managing Interdependencies NACM 2006

“There are no results within the walls of an organization.” -Peter Drucker

What Does This Mean in NACMspeak? Creating Coalitions for Effective Change Fostering Systemwide Cooperation Understanding Roles and Motives of Actors Communicating Court Requirements and Accomplishments Effectively Minimizing Turf Battles Knowing and Using Negotiating and Lobbying Skills

Answering the “Cassidy Question” Who are those guys? Who are the people, which are the institutions with whom the court has interdependencies? What do they need from you? What do you need from them?

What the Public Wants Responsiveness Recovery Spontaneity Concern

Public Sector Customer Wants (In Order of Importance) Information and communication Responsiveness Problem resolution On-time, reliable, consistent service delivery Competent personnel Accuracy Courteous and friendly service

Improving External Relationships Partnership Interdependence Integration Shared Knowledge Common systems and Procedures Trust

How Are We Doing? Where are your greatest external relationship strengths? How are you accomplishing this? How were those relationships created? Who had to be involved to make it work?

Fostering Collaboration Welcome differences Listen with understanding Be empathetic Identify parameters, procedures, ground rules Create vehicles for communication Facilitate problem solving Deal with “here and now” Emphasize “better/worse” rather than “good/bad”

Leadership Beyond the Boundaries Work on Relationships Begin With Inquiry Listen Understand Interdependencies Anticipate Needs Manage Expectations Keep Up the Dialogue