Welcome ND 911 Association Greg Frederick Vision Technology Consulting Jason Boutwell Mitel Inc.

Mitel | Confidential9/8/2015 slide 2 Goals  Discuss technical challenges and realities of E-911 compliance w/ VoIP.  Understand VoIP both commercial and consumer grade usage.  Update of new telephony technology in general.

Mitel | Confidential9/8/2015 slide 3 Agenda  What is VoIP and why do we care?  Jason Boutwell – Mitel Inc. –VoIP from the business side –Softphones, remote workers etc –Then vs now  Greg Frederick – Vision Technolgoy Consulting –VoIP from the consumer side and PSAP technology update –Vonage, Call Vantage, Packet 8, VoIP to the user –Then vs now Q & A

The biz telephone system - a historical perspective Jason Boutwell Mitel Inc

Mitel | Confidential9/8/2015 slide 5 In 1990 this is how we connected at work.. Analog T1 + Analog Lines Digital Phone System

Mitel | Confidential9/8/2015 slide 6 In 1995 ……  Bill Clinton was a governor from Arkansas.  We first heard of Mad Cow Disease and …..  NBX announces a voice over IP phone system

Mitel | Confidential9/8/2015 slide 7 Over the next couple of years…….  3Com buys NBX  Major players Mitel, Avaya, Nortel all develop IP based phone systems.  Software only IM clients add voice  Major phone companies offer broadband based VoIP.  PBX resellers like Communications Unlimited get data smart.

Mitel | Confidential9/8/2015 slide 8 In 2004 this is how we connect at work… ISP Lan Digital T1 (PRI) Analog line Business in Mandan internet ISP Teleworker Office in Cando

VoIP What is it? Ver. 3.0 Jason Boutwell Mitel Inc. Check it out

Mitel | Confidential9/8/2015 slide 10 Key Systems – Small Business / Medium Business Analog lines (maybe 6) Internet ISP Teleworker Office in Cando

Mitel | Confidential9/8/2015 slide 11 Small office – problem / solution  Address / building locale is self evident thru ALI.  Small number of staff.  Screams heard throughout building.  No internal location and escalation process BUT small offices. –Relatively easy to search.

Mitel | Confidential9/8/2015 slide 12 Big business = bigger challenges ISP Lan Digital T1 (PRI) Analog line Business in Mandan internet ISP Teleworker Office in Cando

Mitel | Confidential9/8/2015 slide 13 Campus = Huge challenges ISP Lan Digital T1 (PRI) Analog line Becky Ault moves from bldg 1 to bldg 2 internet ISP Teleworker Office in Cando

Mitel | Confidential9/8/2015 slide 14 Big Biz Solutions - Basic Requirements  Inventory Tracking  Tracking of all TDM and IP telephone appliance from which a 911 call can originate, with definition of exact location. Location definition is dependant on the granularity selected by the customer. The location definition must equate the location of the telephone at the time of a 911 call.  Detection and Routing:  The process by which a 911 is escalated to a PSAP (Public Service Answer Point aka 911 Call Center). This process must exist for all telephone appliances in the network, capable of being utilized to reach a 911 PSAP Agent. The main mechanism for detection and routing is part of the telephone switch fabric, with capability to detect a 911 call and route it to the appropriate trunks.  PSAP Update  Using NENA (Nat’l Emergency Number Association) standards provide update to the PSAP so that the telephone location information is synchronized to the PSAP ALI database.

Mitel | Confidential9/8/2015 slide 15 Inventory Tracking PSAP E911 PSALI Control Center PSAP ALI Database Digital/Analog phone movement) -. - CESID ALI Call Taker ER Adviser PSTN Wan Management

Mitel | Confidential9/8/2015 slide 16 Detection and Routing

Mitel | Confidential9/8/2015 slide 17 PSAP Update

VoIP for the residential user What is it? Just like cell vs fixed Ver. 3.0 Greg Frederick Vision Technology Consulting.

Mitel | Confidential9/8/2015 slide 19 Home telephone choices just got a bit more complicatied Analog phone - tricky

E911 - a historical perspective Ver. 3.0 Greg Frederick Vision Technology Consulting

Mitel | Confidential9/8/2015 slide 21 Location - compare VoIP to cell service?  Phase 0 No name & number – no location  Phase 1 –Name & number – no location  Phase 2 –Name and number, location.

Mitel | Confidential9/8/2015 slide 22 VoIP – current status of locating mobile VoIP devices.  We are phase zero –Services providers are not (by default) offering 911 services –With a bit of work, the user can enable 911 calling –Only accurate if phones stays put at primary address. –Lets try it. We are now calling Phoenix, AZ or are we?

Mitel | Confidential9/8/2015 slide 23 In 1990 this is how we connected at home.. Analog Line Limited Movement Addresses known Moves requires SP intervention ALI Database updated by service provider

Mitel | Confidential9/8/2015 slide 24 In 2004 this is how we connect at home… ISP Home Security Tivo Cable Co. CATV and ? Broadband Analog Line

Mitel | Confidential9/8/2015 slide 25 VoIP only for the big city?  Packet 8 –Fargo, Grand Forks, Bismarck, Rapid City, Sioux Falls but also places like Pine City,Hibbing and Fergus Falls  AT&T’s Call Vantage –Just Minneapolis.  Vonage –Fargo, Grand Forks, Vermillion, Sioux Falls, Moorhead, Hastings, Red Wing, Osseo, Jordan, Belle Plain  Verizon’s Voicewing – Just Minneapolis  Lingo –Just Minneapolis

Mitel | Confidential9/8/2015 slide 26 No, anyone in any city can use it…. Skype Glophone PicoPhone FireFly DingoTel All are free download.com

Mitel | Confidential9/8/2015 slide 27 Next Gen E-911 uses VoIP  NENA is considering standards to allow VoIP to serve information to your PSAP. –Calls and ALI info will be sent in packet form to your terminal. –Additional information can be sent along – medical records, floor plans who knows.

Mitel | Confidential9/8/2015 slide 28 Questions?    