ICCA VENUE COMPARISON REPORT SUMMARY Alec Gilbert Adelaide Convention Centre October 2010

Regional Representation

Is VAT refundable for international clients?

Is your venue a member of an alliance (eg Bestcities)

Is your venue part of a chain (eg Accor, Ogden)?

Sustainability/CSR What accreditation/standard has your venue chosen?

What initiatives has your venue developed to reduce environmental impact?

Economic Impact: Does your venue measure economic impact?

Economic Impact: Is your venue measured on its contribution to the local economy?

Economic Impact: How is delegate spend measured – calculated by?

Client Satisfaction Surveys: Do you conduct client satisfaction surveys?

Client Satisfaction Surveys: Are they conducted by an independent company?

Client Satisfaction Surveys: Do you conduct separate surveys for organisers and delegates?

Space Rentals – Ballroom: Is your venue prepared to offer a discount on the ballroom when F&B used inhouse?

Space Rentals – Lobby/Foyer: What are your charging policies for the lobby/foyer when used for registration?

Space Rentals – Lobby/Foyer: What are your charging policies for the lobby/foyer when used for catering?

Space Rentals – Lobby/Foyer: What are your charging policies for the lobby/foyer when used for small non-commercial exhibitions?

Space Rentals – Conference Services: What is included in the conference room rental?

Space Rentals – Conference Services: Are clients allowed to bring in own av equipment into a meeting room/breakout room?

Space Rentals – Conference Services: Are clients allowed to bring in own av equipment into a Plenary Room?

Space Rentals – Conference Services: If the Centre is providing av equipment, do you charge for tech staff?

Space Rentals – Conference Services: Do you provide water on tables for the participants FOC?

Space Rentals – Exhibition Halls: How much do you charge per sq.m. for an exhibition hall per day for a commercial exhibition? m 2 per m 2 Euro 1 to Euro m 2 per m 2 Euro.73 to Euro m 2 per m 2 Euro.73 to Euro 40

Space Rentals – Exhibition Halls: Are the following items/services included in the prices you indicated in the m 2 price?

Space Rentals – Exhibition Halls: Do you charge normal or different rates during set-up and dismantling?

Space Rentals – Exhibition Halls: If different, please indicate what % of the normal rate you charge

Space Rentals – Exhibition Services: Do you have an inhouse exhibition booth contractor?

Space Rentals – Exhibition Services: If yes, do you charge for providing the shell scheme?

Space Rentals – Exhibition Services: Does your centre coordinate the following ex. services (either inhouse or through suppliers)?

Space Rentals – Exhibition Services: Can you also order online?

Space Rentals – Exhibition Services: Do you charge for these services?

Space Rentals – Exhibition Services: Does your centre invoice these services directly to exhibitors?

Space Rentals – Exhibition Services: Does your centre invoice these services directly to the organisers?

Space Rentals – Exhibition Services: Do your rental costs include on site management service hours (duty management)?

Space Rentals – Banqueting/F&B: Catering – is the catering part of your organisation or is it contracted out?

Space Rentals – Banqueting/F&B: Catering – if in house, is the client obliged to use it?

Space Rentals – Banqueting/F&B: Catering – If contracted out, do you suggest a list of exclusive caterers to clients?

Space Rentals – Banqueting/F&B: Catering – If contracted out, do you get commission from the outside caterers?

Space Rentals – Banqueting/F&B: Catering – If yes, how much % commission do you get?

FoodBetween Euro 2 and Euro 35 One glass wine/beerBetween Euro 1 and Euro 9 One glass soft drinkPrices not provided StaffMost venues included in price – if not, average is Euro 20 Chairs and tablesMost venues included in price – if not, free of charge Buffet display or propsMost venues included in price – if not, free of charge Space Rentals – Banqueting/F&B: Catering – Please indicate lowest price/delegate for working lunch: eg sandwiches/rolls/cake/fruit

Average Price: Euro (includes: food, soft drinks, service, furniture, buffet display/props) Space Rentals – Banqueting/F&B: Catering – Indicate the lowest price for a buffet lunch per delegate

Average price per delegate of a seated lunch (entree/main/dessert): Euro Average price per delegate for a coffee break of 250 pax (tea, coffee, biscuits): Euro 5.10 Space Rentals – Banqueting/F&B: Catering –

Space Rentals – Banqueting/F&B: How many days/hours prior to an event must final F&B numbers be confirmed?

Restaurants: Are there any restaurants open to the public in your Centre?

Miscellaneous Services: Organisation – Are your rental costs inclusive of site management service hours (duty management)?

Miscellaneous Services: Organisation – What kind of staff do you have on call during the event?

Miscellaneous Services: Additional equipment and services – do you have a guarded cloakroom/left luggage?

Miscellaneous Services: Additional equipment and services – do you charge for the use of these facilities?

Miscellaneous Services: Additional equipment and services – do you have facilities for people with the following disabilities?

Miscellaneous Services: Additional equipment and services – do you charge extra for toilets attendants in your rental charges?

Miscellaneous Services: Additional equipment and services – do you have your own cleaning services or it is contracted out?

Miscellaneous Services: Additional equipment and services – are cleaning costs included in the space rental price?

Miscellaneous Services: Additional equipment and services – do you have foreign money exchange facilities and/or cash dispenser?

Miscellaneous Services: Additional equipment and services – do you have a Business Centre?

Miscellaneous Services: Which services are available in the Business Centre?

Miscellaneous Services: For which communication services in the Business Centre do you charge?

A.Attendance at preceding congress B.Dedicated congress webpage on venue website C.Customised promotional dvd D.Flyers to distribute at preceding congress E.Direct marketing to delegates (HTMLs) F.Images/maps G.Others Miscellaneous Services: Does your venue provide any pre-congress marketing support?

Miscellaneous Services: Does your venue provide any additional on-site services? A.Tourist Information Desk B.Theatre Desk C.Hostesses/Attendants (multilingual) D.Welcome Desk E.Other

Commercial Policy: Rates – do you charge high and low season rates?

Commercial Policy: Rates – do you have a ½ day occupancy charge?

Commercial Policy: Rates – do you negotiate on your published rates?

Commercial Policy: Down Payment/Cancellation Policy – how much % of the total quotation is paid when signing the contract for room rental?

Commercial Policy: Down Payment/Cancellation Policy – do you suggest a schedule of payments when signing the contract?

Commercial Policy: Down Payment/Cancellation Policy – do you require full payment before the event starts?

Commercial Policy: Down Payment/Cancellation Policy – do you have a cancellation policy?

Commercial Policy: Down Payment/Cancellation Policy – If yes to a cancellation policy, how much % of the total revenue do you claim if the client cancels/postpones event upon the following notified periods?

Up to 12 months prior to the event in %

Between 12 and 6 months prior to the event in %?

Between 6 and 3 months prior to the event in %?

Between 3 and 1 months prior to the event in %?

Less than 1 month prior to the event in %?

Accommodation: Do you have?

Relations with Other Organisations: Partners – do you provide a hotel booking service as an inhouse service or do you recommend an agency?

Relations with Other Organisations: Partners – If you recommend an agency, how much commission in % of the total room rate do you get?

Relations with Other Organisations: Partners – Do you pay commission to a vendor finder if they introduce business to you?

Relations with Other Organisations: Partners –How much commission in % of the total conference room rental price do you pay per event confirmed?

Relations with Other Organisations: Partners – Do you pay commission to a DMC or PCO if they introduce business to you?

Relations with Other Organisations: Partners – How much commission in % of the total conference room rental price do you pay per event confirmed?

Relations with Other Organisations: Partners – Do you have an Inhouse PCO?

Relations with Other Organisations: Partners – If yes, do you charge for it?

Relations with Other Organisations: Transportation – do you charge for parking?

Relations with Other Organisations: Transportation – does your city provide a free or discounted pass for delegates for public transport and/or free shuttles?

Relations with Other Organisations: Official Bodies – does your centre receive annual operating supports (subsidies)?

Relations with Other Organisations: Official Bodies – does your centre receive capital expenditure supports (refurbishment, building)?

Relations with Other Organisations: Does your city have a subvention policy for large congresses?

Relations with Other Organisations: If yes, what do you usually offer?

Relations with Other Organisations: If yes, what are the criteria for subvention?

Relations with Other Organisations: Does your city provide any additional services to enhance delegate experience – Welcome Desk at Airport/Railway Station?

Relations with Other Organisations: Does your city provide any additional services to enhance delegate experience – Hostesses/Attendances at Airport/Railway Station?

Future Developments: Your Building – Are they are plans for refurbishment or structural

Future Developments: Your Building – Is your venue newly opened or expanded in the past 3 years?

Future Developments: Your Building – Will your venue be newly opened or expanded in the next 3 years?

Future Developments: Your Building – Are you lobbying or planning for a new or expanded venue in the future?

Future Developments: Your Building – If no to previous question, has your venue been extensively refurbished in the last 3 years?

Future Developments: Your Building – Will your venue be extensively refurbished in the next 3 years?

Future Developments: Accommodation – Are there plans to build a hotel on site in the near future?