Brag Book Online Support Specialist Major Accounts

 Four Years Help Desk/Online Marketing Support (Tier One) Experience  Four Years of Dealer/Sales Training Experience  Advance knowledge of Sales Force, PeopleSoft, Word, Excel and Outlook  Intermediate knowledge of Lexus Nexus, Access, PowerPoint, Lotus Notes, and Mortgage Software Programs (Alltel, Rumba, Empower and Fidelity Mortgage Software)  Strong Customer Service/Administrative Support Skills  Excellent teamwork, communication, multitasking and interpersonal skills with an ability to work in a fast pace environment

 Promoted to the Major Account Team in 2010  Currently work with Major Account Executive and Dealer Consultants to update and process changes to 22 Major Accounts with Cars.com.  Assisted with Creating a Major Accounts Training Manual for new Major Account Online Support Representatives.  Provided feedback to DXC Sales Manager in regards to practices of the MA Account team and their usage of the ACL in order to process information in a more efficient and timely manner.  Assisted the SIY Team and provided feedback to the technology team on how the SIY Team uses SIY tools to process consumer request.  Named Employee of the Month (2010) and have received several Customer Service (MVP) Awards from fellow Online Support Representatives.  Currently Assisted with Shadowing- mentor program New Online Support Representatives

Excel Intermediate Skills Creating Great Customer Conversations Assertiveness without Aggressiveness PowerPoint 2010 Beginner and Intermediate Skills

Jennifer, Thank you so much for taking care of this issue yesterday. You were professional and fast! I just started working with customers in this market and appreciate the team effort- especially since my RSM was with me. The customer was impressed and happy to have the issue resolved so quickly. Thanks again! Beth Collins Field Sales Manager Cars.com

Hey, Thanks for your hard work on that BMW South County issue. Hopefully we're good to go. -Mike Lichtenheld Jennifer, I really want to thank you for your help on the case, reaching out to Dealer.com late on a Friday to get this resolved is really appreciated. Thanks Tom

I can count on Jennifer to handle her fair share of the load and produce quality work. She manages her time well and sticks to priorities. She does what it takes to execute her responsibilities. When the workload increases, Jennifer is ready to step up to the plate and help out. Such as days when the phone queues are extremely busy, Jennifer will quietly take all the calls that are needed to keep the queue from having too many dropped calls, without a single complaint. She makes sure to handle her ongoing obligations as well as the new work. Jennifer will take on new responsibilities when needed. She generally remains flexible about her job duties and will do what is necessary to help the team meet its goals. With the merger in 2010, Jennifer was cooperative when it came to accepting and embracing the changes. Jennifer does a good job of communicating with others in face-to-face situations. She organizes her thoughts, expresses them clearly, and uses good listening skills to encourage a productive dialog. Jennifer has the skills necessary to handle the writing aspects of her job, and has done a good job with both s, as well as having clear descriptions in her cases. Jennifer has done a good job of building professional relationships with people both inside and outside the company. Her willingness to be cooperative and helpful makes her an easy person to work with. Jennifer joins in the give and take of group discussions, and works well with everyone. She is respected by co-workers as someone who works unselfishly and always meets team goals. Jennifer effectively communicates ideas and information in the team setting. She expresses herself diplomatically and distributes information in a timely manner. Rachel Riester Online Sales Support Manager

 Traveling  Singing/Music  Reading