Alice’s Adventures in LibQual-Land Kitty Tynan Assistant Director for Public Services CUA Libraries All illustrations from The Victorian Web: A Tenniel.

Slides:

Advertisements

Similar presentations

R LibQUAL+: A Measurement Tool for Special Libraries? Susan Scheiberg Assistant Director, Library RAND Corporation David Shumaker Manager, Information.

Advertisements

Pennsylvania BANNER Users Group 2006 NCATE Assessments John Tabor University of Scranton.

Under New Management : Developing a Library Assessment Program at a Small Public University Library Assessment Conference: Building Effective, Sustainable,

The LibQual+ CUL Assessment Working Group Jeff Carroll Joanna DiPasquale Joel Fine Andy Moore Nick Patterson Jennifer Rutner Chengzhi Wang January.

LIBRARY AND INFORMATION USE PATTERNS BY ENGINEERING FACULTY AND STUDENTS Lisha Li William Baer June 2009.

Studying Ourselves: Libraries and the User Experience at UNT Diane Wahl.

LibQUAL+ in the UK & Ireland: five years experience J. Stephen Town and Selena Lock, Cranfield University.

Two Decades of User Surveys The Experience of Two Research Libraries from 1992 to 2011 Jim Self, University of Virginia Steve Hiller, University of Washington.

1 Wymagania informacyjne uzytkownikow bibliotek akademickich 21 wieku Maria Anna Jankowska University of Idaho Library Biblioteki XXI wieku. Czy przetrwamy?

Julia Bauder, Grinnell College & Jenny Emanuel, University of Illinois Be Where our Faculty Are: Emerging Technology Use and Faculty Information Seeking.

UCUES Best Practices of Response Rates Tongshan Chang Sereeta Alexander Kelly Kadlec The University of California Presentation at SERU Business Meeting.

Assessment of Staff Needs and Satisfaction in an Evergreen Environment David Green NC Cardinal Consultant State Library of North Carolina.

LibQUAL+ and Beyond: Using Results Effectively 23 rd June 2008 Dr Darien Rossiter.

CareSearch: What is the Research Data Management System? This event is part of the Quality Use of CareSearch Project.

LibQUAL + ™ Data Summary An overview of the results of the LibQUAL+™ 2003 survey with comparisons to the 2001 survey.

LibQUAL Tales from Past Participants Vanderbilt University Library Flo Wilson, Deputy University Librarian

The votes are in! What next? Introduction to LibQUAL+ Workshop University of Westminster, London 21st January 2008 Selena Killick Association of Research.

WVU Libraries LibQual Surveys 2003, 2005, 2007 “ The WVU library system is outstanding. I honestly cannot think of anything that needs improvement within.

Types of Assessment Satisfaction of the customer. Satisfaction of the worker. Workflow effectiveness and speed. Service delivery effectiveness and speed.

New Ways of Listening To Our Users: LibQUAL+ Queen’s.

Charting Library Service Quality Sheri Downer Auburn University Libraries.

Fielding Graduate University Library Locating Tests and Measures.

Getting Staff Involved in Assessment at the University of Connecticut Libraries Brinley Franklin 17 August 2009.

How to participate in LibQUAL+ and effectively utilise the data.

Data Summary July 27, Dealing with Perceptions! Used to quantifiable quality (collection size, # of journals, etc.) Survey of opinions or perceptions.

LibQual 2013 Concordia University Montréal, Québec.

Center for Information and Communication Studies Measuring and Applying Data about Users in the Seton Hall Library Carol Tenopir Rachel Volentine Lisa.

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College LibQUAL+ Results: What Now? Dr. Dawn Thistle Director of Library Services.

Old.libqual.org What will ARL do for you? What will you do? January 2005 Shrivenham, UK.

LibQUAL+ at Cranfield University Selena Lock LibQUAL+ International Results Meeting 17 th July 2006.

Frank Haulgren Collection Services Manager & Assessment Coordinator Western Libraries Lite 2010 Survey Results.

LibQUAL+ ® Survey Results American Library Association (ALA) Midwinter Meeting Philadelphia, PA January 14, 2008 Martha Kyrillidou, Director Statistics.

Researching at the Millsaps Library. Goal for Today Prepare you for research you will be asked to perform in your classes at Millsaps.

Group. “Your partner in developing future Lifelong Learners” UROWNE UNIVERSITY LIBRARY.

UAA/APU CONSORTIUM LIBRARY 2011 LIBQUAL RESULTS APU Faculty Assembly – February 15, 2012.

LibQUAL+ ® Survey Administration American Library Association Midwinter Meeting Denver, CO January 26, 2009 Presented by: MaShana Davis Technical Communications.

LibQUAL+™ Process Management: Using the Web as a Management Tool Amy Hoseth Massachusetts LSTA Orientation Meeting Boston, MA October 21, 2005 old.libqual.org.

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College LibQUAL+ Results: What Now? Dr. Dawn Thistle Director of Library Services Assumption.

LibQUAL+™ Canada 2007 a national survey project sponsored by the Canadian Association of Research Libraries.

LibQUAL+ Finding the right numbers Jim Self Management Information Services University of Virginia Library ALA Conference Washington DC June 25, 2007.

Re-Visioning the Future of University Libraries and Archives through LIBQUAL+ Cynthia Akers Associate Professor and Assessment Coordinator ESU Libraries.

June 25, 2007 ALA Washington, DC Emmanuel d’Alzon Library Assumption College Using Your LibQUAL+ Results Dr. Dawn Thistle Director of Library Services.

How to participate in LibQUAL+ and effectively utilise the data.

Charting Library Service Quality Sheri Downer Auburn University Libraries.

Student Experience Survey (SES) 2015 Preparations Quality Indicators for Learning and Teaching.

Project web site: old.libqual.org LibQUAL+™ Process Management: Using the Web as a Management Tool ALA Midwinter Conference San Diego, California January.

WELCOME TO HEALTH CLASS. NEED: Pen/Pencil Notebook Assignment Book.

® LibQUAL+ ® Implementation Procedures The Third Lodz [Poland] Library Conference Technical University of Lodz June, 2008 Presented by: Bruce Thompson.

By N. RAJINI Under the Guidance of M. SURULINATHI Assistant Professor Department of Library and Information Science.

Welcome to Del Mar College. How have you changed the lives of your student learners?

LibQUAL+ ® Survey Administration LibQUAL+® Exchange Northumbria Florence, Italy August 17, 2009 Presented by: Martha Kyrillidou Senior Director, Statistics.

LibQUAL Survey Results Customer Satisfaction Survey Spring 2005 Sidney Silverman Library Bergen Community College Analysis and Presentation by Mark Thompson,

ILL User Surveys at Old Dominion University Stuart Frazer Interlibrary Loan Librarian Perry Library, Old Dominion University

LibQual+ Spring 2008 results and recommendations Library Assessment Working Group 11/19/2008 Library Faculty Meeting.

School of something FACULTY OF OTHER Leeds University Library LibQUAL+ at Leeds - one year on Pippa Jones Head of Customer Services, Leeds University Library.

Using LibQual+ Data for Renewal and Change. BGSU Demographics Regional, state-supported institution Primarily residential 15,703 undergraduates; 3,070.

Focus on SCONUL Institutions: Cranfield University – DCMT Campus Stephen Town.

1 June 2013 Engaging users: initiatives and challenges in VNU-HCM Central Library.

LibQUAL+ ® Survey Results Presented by: Martha Kyrillidou Senior Director, Statistics and Service Quality Programs Association of Research.

Our 2005 Survey Results. “….only customers judge quality; all other judgments are essentially irrelevant” Delivering Quality Service : Balancing Customer.

LibQUAL+ TM Library Survey LIBQUAL+ “ Only customers judge quality – all other measures are irrelevant”

Introduction In these challenging economic times, the value of academic libraries to the institution’s core goals and mission comes under close scrutiny.

How to participate in LibQUAL+ and effectively utilise the data.

LibQUAL+® Survey Administration American Library Association

Library Assessment Tools & Technology

How to participate LibQUAL+

Results and Comparisons for SCONUL

LibQUAL+ in the UK & Ireland: five years experience

What Do Users Think of Us? Mining Three Rounds of Cornell LibQUAL Data

LibQual+ Survey Results 2002

Presentation transcript:

Alice’s Adventures in LibQual-Land Kitty Tynan Assistant Director for Public Services CUA Libraries All illustrations from The Victorian Web: A Tenniel Gallery

What is LibQual? Developed & administered by ARL Web-based survey Measures service quality Demographic data 22 “core” questions 5 “local” questions Comments

Why LibQual? No formal assessment of services to date Strategic planning Space planning Accreditation Fairly easy to do –Lots of support from ARL –Results include data in a presentation notebook –Can use Excel for analysis

How to LibQual

Identify the Local Questions Choose 5 from over 100 Ease of use of electronic resources Providing help when and where I need it Providing information that answers my questions Teaching me how to access, evaluate, and use information Making me aware of library services Subject bibliographies The right mix of electronic content The right mix of easy-to-use tools to access military and other scholarly content Examples: 2008 Local Questions Comprehensive collections of fulltext articles online Convenience of borrowing books from other colleges Ease of using library's online article indexes Availability of online help when using my library's electronic resources Informing me of useful library services Providing health information when and where I need it Employees teaching me how to access or manage information

Demographics Define your Population By status (faculty by rank, staff, graduate, undergraduate) By department By gender By age Office of Institutional Research is your friend

Getting the Word Out s Announcements –Libraries web page –University news Posters Table tents Bookmarks

Prizes! A big prize (iPod Touch) is a big draw Ask for (and get) donations –Bookstore –Starbucks

Follow up Web reminders More s Remind them of the deadline – and the prizes! Thank them at the end

Now What? Review results notebook Identify priorities Prepare summary report Analyze comments Apply Repeat