GABRIEL CABRIET UNIVERSITY OF PUERTO RICO Summer Internship Program Summer, 2008

2 WEEK 1,2Exterior Field Crew WEEK 3 Irrigation Training WEEK 4 Enhancements WEEK5 Agronomics WEEK 6 Tree Care Services WEEK 7 Sales, Landscape Design WEEK 8 Estimating WEEK 9 Enhancements WEEK 10 Exterior Account Manager WEEK 11 Intern ’ s Choice Overview

3 Week 1 & 2 – Exterior Maintenance Training : Rod Tomlinson  Work with the Production Specialist/crew leaders in transitioning to multiple job sites in performing landscape maintenance.  Participate in the daily dispatch of crews  Develop a punch list  Review training manuals for G2-4  Learn tips from Account Manager regarding how to build successful relationships with crews.  Participate in tailgate safety meetings  Understanding the tasks on hand that are required in successfully completing a punch list with an existing job.  Recognizing working with a team and being a team player

4  Review irrigation safety procedures  Learn proper nomenclature for irrigation fittings  Demonstrate basic maintenance and repairs for irrigation problems  Nozzles  Heads  Lateral Lines  Valves  Main Lines  Controller settings  Identify parts of the irrigation system (G3 training manual)  Identify types of problems that need to be referred to an Irrigator  Perform minor system repairs under the guidance of a Crew Leader or Irrigation Account Manager Identify the scope and purpose of Irrigation Services in the branch □ Review Training Manuals for: Irrigator Level I, and Irrigator Level II □ Complete a PMI □ Problem solving – dealing with operations, employees, clients –Intern will practice identifying problems and finding resolutions to a variety of real life examples Week 3 - Irrigation Training : Lauren Morris

5  Planting Techniques  Proper plant selection  Sun vs. shade  Spreading vs. upright  Water requirements  Installation of Trees, Shrubs, and Ground Cover  Proper planting depth  Identify root bound stock  After installation watering  Tree staking  When, why, & how Week 4– Landscape Enhancements : Kevin Roy

6 Week 5 – Agronomics : Curt Lindsey  Read and understand applicable safety guidelines for agronomic and spray operations  Demonstrate safe and appropriate use of tools and equipment for spray technician  Intern will become certified in basic equipment. (backpack sprayer)  Safety guidelines will be reviewed and followed at all times without exception  Demonstrate skills needed to perform spray technician duties  Intern will review spray technician training manual  Work on with spray and agronomic professionals  Intern will be assigned to a Crew Leader with strong coaching/mentoring skills and will be assigned to either an English or Spanish speaking crew depending on intern ’ s experience  Intern will gain a thorough understanding of agronomic and spray operations  Intern will be trained to apply fertilizer and actually make applications under the supervision of an experienced applicator or Crew Leader demonstrating proper techniques.

7  Read and understand applicable safety rules for Tree Care Services  Demonstrate safe and appropriate use of tools and equipment for Groundsperson duties  Intern will become certified in basic equipment. Specialty tools and equipment will be reviewed in particular situations where the student has arboriculture experience or arboriculture class work  Safety guidelines will be reviewed and followed at all times without exception  Demonstrate skills needed to perform Groundsperson duties  Intern will review Groundsperson training manual  Work on ValleyCrest Tree Care Services Crew for 3 days  Intern will be assigned to a Crew Leader with strong coaching/mentoring skills and will be assigned to either an English or Spanish speaking crew depending on intern ’ s experience  Intern will gain a thorough understanding of routine ValleyCrest Tree Care Services activities including: pruning, chipping and disposal Week 6 - Tree Care Services : Carey Barlow, Josh Tankersley

8 Week 7– Sales, Landscape Design : Susan Chapman, Tim Harris  Work with a Business Developer to understand the sales process ( 2 days)  Generate a proposal  Develop a sales strategy  Meet with client  Meet with operations  Landscape Design ( 2 days)  Developing design per clients request  Using computer software program in preparing proposals with Photoshop  Using ValleyCrest tools in preparing proposal per design with cost and production efficiency

9  Estimating ( 2 days)  New job site inspection  Gathering appropriate information (i.e. inventory of what ’ s on site and job dimensions)  Input information into ValleyCrest estimating system  Prepare estimate for approval by branch and client Week 8 – Estimating :Amanda Weilhamer

10 Week 9– Landscape Enhancements : Kevin Roy  Planting Techniques  Proper plant selection  Sun vs. shade  Spreading vs. upright  Water requirements  Installation of Trees, Shrubs, and Ground Cover  Proper planting depth  Identify root bound stock  After installation watering  Tree staking  When, why, & how

11 Week 10 - Exterior Account Manager  Review our best business practices: New Job Start Up, Job Sequencing, Agronomic Plan, Estimating  Review how to read: Production Forecasting Program, 13 month report, District Report, Budget  Intern will learn how to read reports and how reports are used  Intern will gain hands on experience to analyze the degree of financial success on selected jobs  Determine how to calculate gross margin (GM)  Intern will learn how to calculate GM and will gain hands on experience analyzing selected jobs  Review how to improve GM using financial reports and field observations  Problem solving – Learn how to successfully deal with operations, employees, clients  Complete at least 1 walk through with client  Intern will review how to conduct a successful walk through from our Account Manager Training Program and gain hands on experience  Complete a client budget worksheet  Intern will gain experience with another tool, our client budget worksheet. Student will complete a work sheet for a current client

12 Week 11 – Intern ’ s Choice Irrigation – Specialized Topics  Complete certification in Irrigator I and Irrigator II if possible  Interns will be certified according to training manual guidelines  Perform water audits  Complete a project from start to finish  Irrigation system component ID  Intern should be able to ID these parts on sight  Case study  Intern will solve problems after reviewing case studies involving:  Problem ID and treatment  Crew management  Production rates  Client concern/resolution

13 Week 11 – Intern ’ s Choice Business Developer -Specialized Topics  Prepare one proposal and give a presentation  Complete sales process on one job from start to finish  Complete the Business Developer Basic Sales training modules  Case study  Intern will solve problems after reviewing case studies involving:  Sales blitz on targeted area  Analyze branches jobs by market, size, tenure, profitability  Financial reviews of all new jobs less than 1 year with comparison to original estimate  Lost job analysis  Renewal strategies

14 Week 11 – Intern ’ s Choice Landscape Enhancement – Specialized Topics  Plant ID  Interns will be able to identify the plant material most commonly used in your area:  25 Trees  20 Shrubs  5 Ground covers  Seasonal flowers (3 per season)  3 turf varieties  Interns will use the landscape imaging computer program for design work (where applicable)  Interns will complete one job from start to finish  Case study  Intern will solve problems after reviewing case studies involving:  Crew management  Operational efficiency  Production rates  Job financial assessment with action plan  Client concern/resolution

15 Week 11 – Intern’s Choice Exterior – Specialized Topic  Complete certification in G2, G3, G4  Interns will be certified according to training manual guidelines  Plant ID – Exterior  Interns will identify the plant material most commonly used in your area:  25 Trees  20 Shrubs  5 Ground covers  Seasonal flowers (3 per season)  3 turf varieties  Case study  Intern will solve problems after reviewing case studies involving:  Horticulture problem ID and treatment  Crew management  Operational efficiency  Equipment production rates  Job financial assessment with action plan  Client concern resolution