Choosing the Right Device IP Phone Bazaar: Choosing the Right Device Neal Shact CEO 888-795-7222

Who is CommuniTech? Established in 1983 Privately-held company Founded by Neal Shact and Melissa Vokoun 4 Divisions CommuniTech CommuniTech Services Clarisys Dytel

Factors: VoIP Migration Plan IP Phone Options IP Phone Protocols Personnel Considerations Location Considerations Selecting the IP Phone

Converged Voice and Data Solutions (VoIP) VoIP Migration Converged Voice and Data Solutions (VoIP) Corporate Office VoIP Call Server Branch/Remote Office IP Phones Public/Private NETWORK IP Phones Teleworker IP Phone Road Warrior IP Phone

Converged Voice and Data Solutions (VoIP) VoIP Migration Converged Voice and Data Solutions (VoIP) Considerations: Proprietary IP (Nortel, 3COM, Cisco, etc.) Edge devices operating on single proprietary protocol Standards Based IP (VocalData, Shoreline, etc.) Standards based IP protocols supporting multiple options

VoIP Gateway with Legacy Phones VoIP Adapter with Legacy Phone VoIP Migration IP Enabled Legacy Solutions Legacy Phones Key/PBX VoIP Gateway with Legacy Phones Public/Private NETWORK IP Phone VoIP Adapter with Legacy Phone Remote IP Phone

VoIP Migration IP Enabled Legacy Solutions Considerations: Compatibility - Proprietary IP, Standards Based IP Integration - Ability for Features, Dialing Plan, Peripherals, Applications Edge Device Options - Physical Instrument, PC/Web Phone

IP Phone Options Attendant Console Single-Line Phone Multi-Line Phone Softphone with USB phone, handset or headset

Attendant Console Options IP Phone Options Attendant Console Options + VoIP Attendant Console with PC Phone, Handset or Headset VoIP Call Server Multi-Line IP Phone Public/Private NETWORK + VoIP Attendant Console with Single/Multi-Line IP Phone

Attendant Console Consideration: IP Phone Options Attendant Console Consideration: IP Attendant Consoles are available on PC Platforms only Multi-Line IP Phone should be considered More User Friendly Easier to Answer and Transfer callers Provides quicker answering for better service

Single-Line IP Phone Options: + VoIP Softphone with PC Phone, Handset or Headset VoIP Call Server Single-Line IP Phone Public/Private NETWORK + VoIP Analog Telephone Gateway + VoIP Softphone, Adapter, and Analog Phone Wireless IP Phone

Single-Line IP Phone Consideration: IP Phone Options Single-Line IP Phone Consideration: Where will it be used (Production floor, lobby, break-room, mobile user, etc.) ? In a Common Office Area: Use single-line IP Phone or IP Adaptor with Analog Phone to avoid “training” issues. If Used Repeatedly by the Same Individual: Use a Single-Line IP Phone, IP Adaptor with Analog Phone, VoIP Softphone, or wireless IP Phone for mobile office personnel.

IP Phone Options Multi-Line IP Phone VoIP Call Server Multi-Line with PDA (Mitel) or API VoIP Call Server Multi-Line IP Phone Public/Private NETWORK Multi-Line IP Phone with IP Phone Connection (10/100) Supporting QoS Multi-Line IP Phone with Add-On Module Multi-Line IP Phone with PC Connection (10/100)

Multi-Line IP Phone Consideration: IP Phone Options Multi-Line IP Phone Consideration: Are there enough line appearances to fulfill the user’s call processing responsibilities? Buy IP Phones with as many line appearances as possible to accommodate future expansion and ease of use.

Multi-Line IP Phone Consideration: IP Phone Options Multi-Line IP Phone Consideration: Will additional IP devices be connected to the IP phone (PC, IP Phone, etc.)? Buy compatible multi-line IP Phones with multiple Ethernet ports.

Protocols Supported or Needed: IP Phone Protocols Protocols Supported or Needed: H.323/248 MGCP SIP Proprietary (SCCP, Unistim, etc.)

Ideal for Feature Rich, Multi-Line IP Phone Personnel Considerations-Types Executive Typical Calling Patterns: Moderate Call Volume Simplicity/Ease of Use Speakerphone Speed Dial and/or One-touch Feature Access Ideal for Feature Rich, Multi-Line IP Phone

Ideal for Feature Rich, Multi-Line IP Phone Personnel Considerations-Types Administrative Typical Calling Patterns: Moderate to Heavy Call Volume Ease of Use, Quick Call Processing May Need Speakerphone One-touch Feature Access Ideal for Feature Rich, Multi-Line IP Phone

Ideal for Feature Rich Multi-Line IP Phone Personnel Considerations-Types Call Center Typical Calling Patterns: Heavy Call Volume Quick Call Processing Departmental Call Coverage/Processing Multiple Calls Simultaneously Queued Headset Compatibility One-touch Feature Access Ideal for Feature Rich Multi-Line IP Phone

Ideal for Single-Line/Wireless IP Phone Personnel Considerations-Types Labor Typical Calling Patterns: Light Call Volume One phone to many personnel/customers Ease of Use Mobile Office Worker (Wireless) Ideal for Single-Line/Wireless IP Phone

Location Considerations Networked Enterprise Locations VoIP Call Server Branch/Remote Office Corporate Office Public/Private NETWORK Teleworker Road Warrior

Ideal for feature rich, multi-line IP phone Location Considerations Corporate Office Frequent Communications requiring more integrated services: Multiple Line Appearances Multiple Call Queuing Busy Lamp Appearance Ideal for feature rich, multi-line IP phone

Ideal for feature rich, multi-mine IP phone Location Considerations: Branch/Remote Office Frequent communications requiring higher level of integrated services: Multiple Line Appearances - Higher requirement to see other offices Busy Lamp Appearance - Higher requirement to see other personnel Simple Integration to branch and Corporate offices “Need” to feel as part of Corporate Office Ideal for feature rich, multi-mine IP phone

Ideal for feature rich, multi-line IP phone Location Considerations: Teleworker High Volume Voice Traffic: Busy Lamp Appearance - Higher requirement to see other personnel Simple Integration to Branch and Corporate Offices “Need” to feel as part of Corporate Office Ideal for feature rich, multi-line IP phone

Ideal for single-line IP phone, Location Considerations Teleworker Low Volume Voice Traffic: Fewer Inbound/Outbound Calling Requirements Ability to mainly place/receive calls Voice Mail message waiting notification Reduced need for telephony features/functionality Ideal for single-line IP phone, IP Softphone

Location Considerations Road Warrior Low Volume Voice Traffic: Away from the telephone the majority of the day Fewer Inbound/Outbound Calling Requirements Ability to mainly place/receive calls Reduced need for telephony features/functionality Ideal for IP Softphone or Single-line IP phone

Selecting an IP Phone Identify compatible IP Phones: What IP Phones are available from the manufacturer/platform? What other IP Phones are compatible/recommended? Identify Personnel Requirements: What are the Traffic Requirements (High, Medium, Low)? How often are Speakerphone and System Features used? Identify Location: What are the Traffic Requirements (High, Medium, Low)? What are the available services (VPN, Single phone connection, etc.)? Identify Cost of Ownership: Does IP Phone require Feature Codes, or have Feature Keys? Can IP Phone handle additional calls in Queue grow?

Selecting an IP Phone Multi-line Phones: TelStrat (16 lines) Swissvoice (2 lines) Cisco (4 and 6 lines*) Teledex (2 lines) Polycom (3 lines) Mitel Single Phones: Snom Pingtel Cisco Swissvoice Teledex Mitel

Selecting an IP Phone Softphone: Avaya Cisco IPblue Pingtel Softphone Hardware: Clarisys USB Phone GN Netcom USB headset Plantronics USB Headset Attendant Console (no physical consoles) TelStrat Cisco with Sidecars