First choice for global Microsoft Lync deployments

Global - Worlds largest alliance of Microsoft Lync Business Partners working together to provide global support for Lync “centric” solutions. Over 1,000+ Lync accredited specialists, covering over 80+ countries Quality - An easy way for multi national customers to deploy, ensuring consistent pricing, quality, and uniform SLA’s wherever they have offices. Each partner committed to providing exceptional customer service, G3 - UK Service Excellence Award and Video Partner of the Year, NACR Partner of the Year Endorsed - Each partner covers their region and operates within Microsoft’s Partner program Innovation – An Avaya DevConnect “Technology Partner” means that our applications have been thoroughly certified in Avaya’s Labs to ensure seamless integration. We are the only partner globally to have developed iOS and Android apps for the Avaya Aura product suite, over 10,000 downloads so far

Differentiators Unified Comms Alliance Microsoft Involvement Follows Microsoft’s Rules Globally Consistent SLA’s Lync Certified Specialists 1,000+ Global Coverage (countries) 80+ Product Development Monitoring Hosted SaaS Margin Stacking -

4 Intro The Unified Comms Alliance (UCA) Lync® Client is a UC software application which seamlessly integrates in the Microsoft Office suite and is interoperable with Avaya ACE. Major Avaya ACE features are implemented within this plug-in to Lync. It enables CTI functionality or a full featured VoIP softphone with one click. Some of the features Seamless integration in Lync/Office Very easy call control management Instant enabling of call routing rules Softphone or hard phone (CTI) mode Full presence synchronisation in Lync Access to Active Directory and LDAP directories Click to Call Instant audio/video conferences with up to 16/8 participants without the need for additional server Works with IBM Notes entry license Supporting Windows, Linux and Mac OS X

Lync Buddy List

Lync Conversation Window Choose between a Lync call and via integrated PBX

Lync KeypadLync - Audiosettings

Outlook All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

Outlook All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

Dialpad field for new call initiation can be opened just by clicking on the keypad icon UCA KeypadUCA Call Control Mute Hang up Transfer Hold Video Keypad Audio Controls

UCA Click to call Webpage

Mark & press F8 -> UCA Call Works from any application Any Application

Ctrl+Click to initiate a call

Ctrl+Click to initiate a call Sharepoint

Ctrl+Click to initiate a call Word Online

Ctrl+Click to initiate a call Word Document

UCA user configuration

CS1K Fully Compliant testing scheduled Conferencing ◦CTI mode using CM bridge TPCC v2 no AMS required - Done ◦SIP endpoint to RadVision, Polycom, Tandberg, Cisco ◦Call history ◦Telecommute mode ◦EC500 ◦Visual voic Mobile Devices Connections IBM Social Networks Platform Above are expectations and not firm commitments, please talk to us to fully understand the roadmap 18 Road Map