Understanding the fabric of our community / comprendre le tissu de notre communauté Manitoulin-Sudbury District Greater Sudbury Best Start Network’s Community Integration Leaders Project Findings and Recommendations

Understanding the fabric of our community / comprendre le tissu de notre communauté I NTEGRATION BY N ETWORK AND P ARENT E XPERIENCE : CGS & MS

Understanding the fabric of our community / comprendre le tissu de notre communauté E NABLERS AND B ARRIERS TO I NTEGRATION Enablers Planning & accountability framework Partner representation & buy- in Shared vision, leadership, resources Engaging existing community supports (LSPN) Collaboration out of necessity Trust and embracing change Direction from Ministry Barriers  Differing mandates  Lack of support for integration  Gaps at the Network table  Lack of shared planning  Lack of Ministry direction  Varied support with schools and school boards  Large geography  Complexity  Burden of reporting

Understanding the fabric of our community / comprendre le tissu de notre communauté Improved knowledge-transfer, planning & professional development Improved ability to respond to community needs Improved delivery of Early Id screening & child/family programs Increased participation in programs Improved school-readiness, parenting skills & knowledge Improved service delivery - supportive, inclusive, accessible, seamless Vast majority of parents satisfied with programs, workshops, parent supports, information and referrals, as well as staff Overall EDI is improving or stable (Lang., Comm., Social Competence) Grade 3 EQAO is improving  Outreach is challenged by transportation and geography  Wait times not impacted S ERVICE AND F AMILY O UTCOMES

Understanding the fabric of our community / comprendre le tissu de notre communauté A social marketing firm reviewed internet reach and capacity of existing Network websites Greater Sudbury had an independent and robust website, while MS site was embedded in the District Services Board website Based on their analysis and recommendations, steps were made to increase access and traffic MSBSN created separate Best Start page GSBSN improved “usability” and content from parent user perspective GSBSN improved usability for contributors to make it easier to post, with less errors I NNOVATIVE I NFORMATION T ECHNOLOGY

Understanding the fabric of our community / comprendre le tissu de notre communauté Almost all parents have access to internet regardless of income (96%) Almost all access internet from home Almost half use mobile devices and Facebook were the most common, followed by YouTube and Pinterest. Instagram and Twitter were uncommon. The easier the website is to navigate, the more people use it. Many parents go to the GSBSN website for information – especially the calendar of events and receive updates. Few were using the MSBSN likely due to the difficulty in navigating the site. And for both – two-thirds of parents find information in other places I NNOVATIVE I NFORMATION T ECHNOLOGY : A CCESS & U SE

Understanding the fabric of our community / comprendre le tissu de notre communauté Hosted a live ‘webinar’ Ask the Expert – All about Parenting 12 YouTube “Parenting Pointers” videos for websites/Facebook 715 views in 3 weeks To increase our audience we held a promotion to “like” the Best Start Facebook page with a draw for $150 This led to an increase in unique visitors, new visitors, subscriptions and average daily reach. I NNOVATIVE I NFORMATION T ECHNOLOGY

Understanding the fabric of our community / comprendre le tissu de notre communauté Integrating more IT options and maintaining them requires Resource allocation Staff training Dedicated staff member Digital guidelines for access and consistency I NNOVATIVE T ECHNOLOGY

Understanding the fabric of our community / comprendre le tissu de notre communauté I NTEGRATED S ERVICE D ELIVERY M ODELS Key Elements Vision/Mission Collaborative Agreement Co-Location Service Develop. & Systems Planning Service Co-ordination Common Intake & Referral Family Centred Planning Integrated Service Plan Information Sharing Assigned Service Co-ordinator Access to Specialized Expertise MCYS Principles Child, Youth, Family-Centred Individualized Culturally Competent Least Intrusive Community-based Flexibility Effectiveness Shared Responsibility Co-ordination, Collaboration

Understanding the fabric of our community / comprendre le tissu de notre communauté C HAPLEAU M ODEL

Understanding the fabric of our community / comprendre le tissu de notre communauté C OMMUNITY W IDE C ONSULTATION

Understanding the fabric of our community / comprendre le tissu de notre communauté I NTEGRATED S ERVICE D ELIVERY M ODELS Rural communities impacted by geography, diversity, culture & capacity “rural culture” Significant potential of co-location/integration Requires planning, co-ordination, buy-in & a common vision Requires local input (front line and family) and consistent support from management

Understanding the fabric of our community / comprendre le tissu de notre communauté R ECOMMENDATIONS : U SE OF IT Create strategic plans at the network and hub level for the use of social media tools Provide staff training, time allocated to task, develop policies that provide consistency and clarity Use the Guidelines – including the continual monitoring of sites, feedback & new opportunities Explore the use of more sophisticated IT

Understanding the fabric of our community / comprendre le tissu de notre communauté R ECOMMENDATIONS : I NTEGRATED S ERVICE M ODELS Integration is a continuum – determine appropriate level Adopt common intake mechanisms and structured case management processes Use key elements of Integrated Children’s Service model Understand rural culture Use schools as Hubs Ministry direction

Understanding the fabric of our community / comprendre le tissu de notre communauté Thank you! Q UESTIONS ?