Massachusetts Bay OD Learning Group Blue Cross Blue Shield Landmark Center, Boston September 19, 2007 Presencing: Leading From the Future as it Emerges

© 2007 C.O. Scharmer The Blind Spot of Leadership Process of Painting Completed Painting Blank Canvas Source: Who Process: How Results: What

© 2007 C.O. Scharmer “The success of an intervention depends on the interior condition of the intervenor.” William O’Brien, former CEO of the Hanover Insurance Company

© 2007 C.O. Scharmer Open Will Open Heart Open Mind LISTENING 2: from outside disconfirming [new] data Co-sensingCo-presencing Co-creating © 2004 C.O. Scharmer Downloading habits of judgment reconfirming old opinions & judgments precise listening, noticing differences LISTENING 3: from within seeing through another person‘s eyes emotional connection empathic listening LISTENING 1: from habits LISTENING 4: from Source connecting to an emerging future whole; shift in identity and self generative listening (from the future wanting to emerge)

© 2007 C.O. Scharmer Three Types of Complexity Social complexity: Actors have different views and interests Dynamic complexity: Cause and effect are distant in space and time Emerging complexity: Disruptive patterns of innovation and change  Whole system approach  Multi-stakeholder approach  Sensing and presencing approach

4. regenerating 1. reacting 3. reframing 2. redesigning thinking process, structure Source of identity, inspiration and will manifest action Four Levels of Responding to Change social complexity emerging complexity dynamic complexity

© 2007 C.O. Scharmer Two Sources of Learning, Two Learning Cycles A. Learning by reflecting on the experiences of the past act - observe - reflect - plan - act B. Learning from the future as it emerges (presencing)

© 2007 C.O. Scharmer The U Process of Presencing in A Nutshell

© 2007 C.O. Scharmer Downloading Observe, observe, observe Retreat and reflect: Allow the inner knowing to emerge Act in an instant

Downloading: Talking nice Debate: Talking tough Dialogue: Reflective inquiry Collective creativity: Generative flow Saying what I think Exchange of divergent views I am my point of view Adaptive System Seeing what we say and do From defending to Inquiry into viewpoints I can change my view Self-reflective System Saying what they want to hear Empty phrases polite, cautious Autistic System Speaking from what is moving through Co-creating something new presence of an emerging future Whole Generative System © 2006 C.O. Scharmer

suspending deep dive letting-go Open Will Open Heart Open Mind Seeing with fresh eyes Sensing from the field Prototyping: co-create strategic microcosms Crystallizing vision and intention embodying enacting letting-come Who is my Self? What is my Work? Presencing connecting to Source Performing: achieve results through practices, infrastructures Access Your... Co-sensing: Places and practices of observation Co-presencing: Places and practices of stillness Co-creating: Places and practices of prototyping Downloading patterns of the past © 2006 C.O. Scharmer VOC VOJ VOF

Downloading: Talking nice, politeness rule-reenacting Debate: Talking tough rule-revealing Listening 1: Downloading habits of thought Listening 2 : Factual, object-focused Listening 3 : Empathic listening Listening 4 : Generative listening Centralized: Machine bureaucracy Decentralized: divisionalized Networked relational Ecosystem Ba Micro: THINKING /LISTENING Meso: CONVERSING /LANGUAGING Macro: ORGANIZING /STRUCTURING Mundo: Mechanism of COORDINATING Hierarchy: Central plan Market: competition Dialogue: (mutual adjustment) Collective Presence: Seeing from the emerging Whole Dialogue inquiry rule-reflecting Presencing: Collective creativity, flow rule-generating Field 1: Operating from the old me-world Field 2: Operating from the current it-world Field 3: Operating from the current you-world Field 4: Operating from the highest future possiblity that Is wanting to emerge Field Structure of Attention

suspending deep dive letting-go Open Will Open Heart Open Mind 2. Observing: Attend with Your Wide Open Mind 3. Sensing: Connect with Your Heart 6. Prototyping: Integrate Head, Heart, Hand 5. Crystallizing: Access the Power of Intention embodying enacting letting-come Who is my Self? What is my Work? 4. Presencing: Connect to the Deepest Source of Your Self and Will 7. Performing: Play the “Macro Violin” 1. Holding the Space: Listen to What Life Calls You to Do

© 2004 C.O. Scharmer Resources and Literature: Scharmer, C. Otto (2007). Theory U: Leading from the Emerging Future As It Emerges. The Social Technology of Presencing), Cambridge, MA: SoL Press. Senge, P., C. O. Scharmer, J. Jaworski, and B. S. Flowers. (2004). Presence: Human Purpose and the Field of the Future, Cambridge, MA: SoL Press. Scharmer, C.O. (2001). Self-transcending knowledge: Sensing and Organizing Around Emerging Opportunities. In: Journal of Knowledge Management, Vol. 5, no. 2: 137–