Effective Community Governance Model

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Presentation transcript:

Effective Community Governance Model May 2005 Micro-Presentation For NAPC-CIC by Paul Epstein (212)349-1719 epstein@pipeline.com Epstein and Fass Associates: www.epsteinandfass.com

Effective Community Governance Model Basis for forthcoming book RESULTS THAT MATTER Align 2 or 3 “Core Skills” to Get 4 “Advanced Governance Practices” Engaging Citizens 3. Citizens Reaching for Results 1. Community Problem Solving Getting Things Done (Public & Private) Measuring Results 4. Communities Governing for Results 1 3 4 2 2. Organizations Managing for Results

How do communities with effective governance improve themselves? Robust citizen engagement in multiple roles Use of performance feedback in organizational or community decisions Linking desired results to resources and accountable people or organizations Use of collaborations

5 Main Engagement Roles for Citizens Citizens as Stakeholders Citizens as Advocates Citizens as Issue Framers Citizens as Evaluators Citizens as Collaborators

1. Community Problem Solving Engaging Citizens 1. Community Problem Solving Citizens robustly engaged in multiple roles Does not involve indicators or regular performance feedback May be resources and accountability for short-term action, but not for measured outcomes over time Getting Things Done (Public & Private) 1

2. Organizations Managing for Results Getting Things Done (Public & Private) Measuring Results 2 2. Organizations Managing for Results Systemic use of indicators and performance feedback over time. Strong connection of resources and accountability with measured results. Citizens not necessarily engaged.

Figure C2. Managing Program Results by Design: Dual Cycle Design Program Based on Outcome Assumptions Deliver Program to Achieve Outcomes Improve Program Design Improve Program Delivery Regular operational adjustments to get better results Test assumptions & parts of design against results, enhance design or re-design program. More frequent feedback cycle. Measure & Assess Results Generally less frequent cycle, but valuable to use from time to time. Figure C2. Managing Program Results by Design: Dual Cycle

3. Citizens Reaching for Results Citizens engaged, often robustly, in multiple roles Community indicators or other data obtained, but not necessarily fed back systemically Resources and accountability not systemically connected with results, citizens must work for it thru advocacy & collaboration. Engaging Citizens 3. Citizens Reaching for Results Measuring Results 3

4. Communities Governing for Results Robust citizen engagement in multiple roles. Regular, systemic use of measured performance feedback. Strong connection of resources and accountability with measured results. Engaging Citizens Getting Things Done (Public & Private) Measuring Results 4 4. Communities Governing for Results