NetLine AGIFORS/Ops 2004

Lufthansa Systems: Milestones Since 1995 Foundation Established as an independent legal entity Development of sales and account structure Expansion of Group`s company portfolio Development of new business segments Extensive client acquisition outside of the company Unification of the IT-expertise within the Lufthansa Group Group of flexible business divisions with several locations in Germany an global presence in 11 countries (total of 4200 employees) System Integrator with comprehensive product portfolio 1996-2000 Development 2001 Formation of a strong Group NetLine @ AGIFORS/Ops 2004 Lufthansa Systems 14

Lufthansa Systems Group: Global Presence and Expansion Support Our Market Strength Gdansk London Boston New York Zurich Budapest Fribourg Beijing Miami New Delhi Mexico Singapore Rio de Janeiro Capetown Sydney Buenos Aires Locations in Germany: Frankfurt (Kelsterbach) Hamburg Norderstedt Munich Berlin Cologne Employees worldwide: 4.400 Turnover (2003): 610.7 mio.Euro Locations in 13 countries worldwide NetLine @ AGIFORS/Ops 2004 Lufthansa Systems 7 7

Our Company Represents One of the Strategic Segments Within the Lufthansa Group Passage Airline Ranked second in international passenger traffic 41.3 M passengers Ranked first in internationally scheduled air cargo business Carried 1.7 M tons of cargo and post Ranked second in the European tourism market Ranked third in the international tourism market Number one in Europe Ranked second among the world`s largest IT providers in aviation The world`s largest, leading airline catering company The world`s leading civil aircraft maintenance and overhaul company Logistics Tourism IT Services Catering MRO Services NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

Key Features to protect an Airline’s Revenue in Operation Control Handling of all important Information Integration with all relevant IT Systems Decision Support Tools Getting faster, better and more cost efficient decisions NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

Flight Operations: Main business processes NetLine: Next Level of Integration Flight Operations: Main business processes NetLine: Integrated Systems for the Advanced Flight Operations MultiHost Inventory DCS NetLine/Ops Maintenance- Control Mainten. Control ProfitLine Revenue Management NetLine/Sched Slot Manager Slot Monitor NetLine/Ops OpsLink NetLine/Plan Operations Control NetLine/Ops Lido Operations Center Manpower- Planning NetLine/Crew Manpower- Planning Flight Scheduling NetLine/Sched NetLine/Ops HubControl Station- management NetLine/Crew Pairing Pairing Construct. Crew Control NetLine/Crew Tracking Sirax Revenue Accounting NetLine/Crew Assignment Roster Generation Crew Information NetLine/Crew CrewLink NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

NetLine/Ops HubControl “Joint Operations Control“: Efficient and fast co-operation is critical NetLine/Ops MT-Control NetLine/Ops HubControl Maintenance Control Station Control NetLine/Ops Operations Control NetLine/Crew Crew Tracking Crew Tracking Flight Planning Lido OC NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

NetLine: different views on the same data Ops Controller flight number routing times aircraft type aircraft version configuration tail number crew member qualification rank check type flight hours cycles NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

NetLine: different views on the same data Crew Controller flight number routing times aircraft type aircraft version configuration tail number crew member qualification rank check type flight hours cycles NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

Maintenance Controller NetLine: different views on the same data Maintenance Controller flight number routing times aircraft type aircraft version configuration tail number crew member qualification rank check type flight hours cycles NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

Centralized Operations Control NetLine Operating Carrier – Integration for new organizational Challenges NetLine/Ops Centralized Operations Control NetLine/Crew NetLine/Crew Crew Management Carrier #1 Crew Management Carrier #3 NetLine/Crew Crew Management Carrier #2 NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

NetLine Operating Carrier at Lufthansa Regional NetLine/Ops & NetLine/Crew NetLine/Crew NetLine/Crew NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

NetLine/Ops: Decision Support ! What-if Scenarios: Unlimited number of Scenarios Scenarios can be exchanged between departments Profitability Evaluation Model: Solutions can be ranked using NetLine’s Profitability Mode (NetLine/Ops Operational PEM) Automatic Solution: Solution proposals are automatically generated by using the Operate Solver of NetLine/Ops NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

Integrated Decision Support Being ahead of Problems.. now - Schedule - Actual times Crew - Crew Rotations and Limitations Crew out of limits ETD - Estimates Cargo - Cargo Connections Pax - Pax Connections Curfew violated - Scheduled and minimum Groundtimes - Night Curfews NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

Problemtree LX234 850pts - OPS VIEW Problems LX234 850pts LX300 600pts LX999 400pts LX100 80pts LX444 60pts Curfew Violation 350pts Closure VIE 2300 Crew Illegality 250pts exceeding 12hrs C/M ABC, DEF Repair Flight Details Crew Details Pax Details ... Missed Connex 100pts 2 Pax LX333 Missed Connex 50pts 1 Pax LX800 NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

NetLine protects the Airline‘s Revenue NetLine is integrated with all IT Systems relevant for Operations Control NetLine provides the same level of integration even in distributed process environments NetLine’s Decision Support Tools include Operational Constraints as well as commercial ones. NetLine’s Decision Support Tools predict and evaluate effects of possible critical situations NetLine @ AGIFORS/Ops 2004 Lufthansa Systems

NetLine -> Your way for a smooth day!