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Extensive Experience with Quality Assurance and Quality Control  Experienced with Retail Systems  Experienced with internal systems  Experienced with admissions systems 2

 Process analysis and improvement for:  Municipal Control system  Admissions Systems  Financial (Insurance) Systems 3

 Tested Scheduling Software  Tested Financial Software  Tested Royalty Management Systems  Tested System Control Systems  Tested Document Management Software  Tested Communications Software 4

 Tested Billing software  Train on Quality Assurance, Quality Control and Software Testing 5

 Financial Systems  Sales Systems  Control Systems  Inventory Systems  MIS Systems  Online Presence  Payroll  Human Resources  Etc. 6 Organisations deal with some or all of the following types of systems:

These systems can be classified in many ways:  Internal or External facing  Integrated with outside world versus Standalone  Internal Administration  Ancillary Services  Reporting and governance 7

The IT department can encounter a number of issues that impact their ability to:  Support the existing systems  Enhance the existing systems  Replace the existing systems  Integrate new systems 8

Disparate Systems  Some of the systems do not talk to one another  Data is transferred manually, rekeyed, or via files  Systems are not always in synchronisation  Reconciliation occurs frequently 9

Home Grown Systems  Knowledge of the system has been lost  Database may no longer be current  Operating system may be unsupported  Source code unavailable or in outdated language  No proof of what or how it works 10

Purchased Solutions  Vendor may no longer be in business  Database may no longer be current  In depth knowledge of application is non-existent  Ability to update and maintain is limited to non- existent 11

Cloud based  Security of data needs to be confirmed  Data integrity needs to be confirmed  Accessibility needs to be confirmed 12

Limited developer numbers  Developers become experts on one or two systems  Information leaves at 5:00 p.m.  Staff departures cause major disruptions 13

 Prevention Costs – prevent errors and do the job right the first time  Appraisal Costs – QC or Software Testing  Failure Costs – costs associated with defective products already delivered 14

PCO or PMO  Addresses control of the projects  Provides standardised Project Management  Introduces and promulgates standards  Introduces Software Testing  Not experts on QA or QC 15

Developers do QA and QC  Uses existing staff  Knowledgeable about the product  Not independent  May miss some items  Not experts on QA or QC 16

Contract QA  Can scale up and down  Should be experts on QA and QC  Not necessarily knowledgeable about the product  Contract staff turnover 17

Quality Assurance(QA)  End-to-end solution  Checks all the processes  Identifies process issues impeding progress (Roadblocks)  Includes Quality Assurance (Software Testing) 18

Quality Assurance(QA) – Do More with Less  Efficient use of Personnel  Efficient use of Resources  Realises synergies between various applications in terms of processes 19

Quality Assurance(QA) – Increased Confidence  Processes can be substantiated  Applications can be trusted  Nothing is left to chance or personal knowledge 20

Quality Assurance(QA) – Proactive  Problems are anticipated and prevented  Risk (likelihood x impact) is calculated  Lessons Learned are utilised 21

Quality Assurance(QA) – Incorporates Quality Control (Testing)  QA > QC  Proper testing at the correct point  Redundancy removed 22

Identify and Eliminate Causes of Problems Early thereby:  Reducing Rework  Reducing Warranty Costs  Reducing Inspections 23

 Extensive QA experience in a variety of systems  Expert QC resources for all systems  Extensive Risk Knowledge and appreciation for the business  We can address it all  You save time and funds 24

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