Technology Skills and the Workplace Practicum in Human Services

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Business Procedures and Documents Copyright © Texas Education Agency, All rights reserved. 3

Communication Tools E-commerce Headsets Internet Telephone Video and teleconference Copyright © Texas Education Agency, All rights reserved. 4

Why does a business need to develop and document processes and procedures? Copyright © Texas Education Agency, All rights reserved. 5

What are the benefits of policy procedure and process documentation? Copyright © Texas Education Agency, All rights reserved. 6

Business Etiquette Rules Don’t judge Focus on the face Know the correct names Observe the “elevator rule” Send a thank you note Copyright © Texas Education Agency, All rights reserved. 7

Etiquette is Positive Copyright © Texas Education Agency, All rights reserved. 8 Individuals want to stand out and be liked and accepted by their peers, both socially and professionally. It’s a way of being, not a set of rules or dos and don’ts.

What is netiquette? Copyright © Texas Education Agency, All rights reserved. 9

Netiquette Guidelines for a Safe Online Experience It is important to treat others with dignity and respect both on and offline. Use Internet tips and suggestions to provide a pleasant and safe online experience. Copyright © Texas Education Agency, All rights reserved. 10

Rules for Writing Good Letters/Memorandums Be courteous Edit and rewrite Highlight important words/points Include only one topic per letter Spell names correctly Stop when you are through Use correct addresses Use standard English Copyright © Texas Education Agency, All rights reserved. 11

Business Writing Mistake #1 Copyright © Texas Education Agency, All rights reserved. 12 (click on image)

Follow the Seven C’s Each letter/memorandum should be: clear complete concise concrete constructive conversational correct Copyright © Texas Education Agency, All rights reserved. 13

Orders, Billing and Files Each specific industry and office have a structure in place for managing the orders and billing process. While paper files are still a function of many offices, electronic data is a strong trend. Copyright © Texas Education Agency, All rights reserved. 14

Etiquette Copyright © Texas Education Agency, All rights reserved. 15 Source: Slim Image

Sending s Copyright © Texas Education Agency, All rights reserved. 16

Formatting s Copyright © Texas Education Agency, All rights reserved. 17

Attachments Be sure your virus, adware and spyware programs are up to date and include scanning of your s and attachments both incoming and outgoing. Copyright © Texas Education Agency, All rights reserved. 18

Forwarding Be careful when forwarding on political or controversial issues. The recipient may not appreciate your point of view. Copyright © Texas Education Agency, All rights reserved. 19

and Perception, Privacy, Copyright Posting or forwarding of private is copyright infringement — not to mention downright rude. You need permission from the author first! Copyright © Texas Education Agency, All rights reserved. 20

Business Writing Mistake #2 Copyright © Texas Education Agency, All rights reserved. 21 (click on image)

Business If you cannot respond to an promptly, at the very least, back confirming your receipt and when the sender can expect your response. Think of your business as though it was on your business letterhead and you’ll never go wrong! Copyright © Texas Education Agency, All rights reserved. 22

How to Write Better s (Infographic) Copyright © Texas Education Agency, All rights reserved. 23 (click on image)

Computers and Software Copyright © Texas Education Agency, All rights reserved. 24

Job-Specific Software Copyright © Texas Education Agency, All rights reserved. 25

Business Writing Mistake #3 Copyright © Texas Education Agency, All rights reserved. 26 (click on image)

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References and Resources Images: How to Write Better s (Infographic) Photos obtained through a license with Shutterstock.com™. Websites: How to Write Better s (Infographic) s are your window to the world these days, and so if your s aren’t getting attention, then that probably means you aren’t, either. Learn about tips on how to improve your life. Slim Image If you utilize a sensible shopper, business rule will assist you build healthy business communications, eliminate overload and boost your productivity. Write Express Writing an Effective Business Document Copyright © Texas Education Agency, All rights reserved. 28

References and Resources YouTube: Business Writing: Mistake #1 Watch this video for a closer look at Business writing mistake #1. This video is quick and to the point and it is easier than you think to correct writing mistakes. Business Writing: Mistake #2 Effective business writing is all about writing for your reader. Business Writing: Mistake #3 How to avoid business writing mistakes. Copyright © Texas Education Agency, All rights reserved. 29