Initial Call ® - Confidential COWIB Workforce Oklahoma Survey Results Multiple Visits Summary Survey Results April 2014

Initial Call ® - Confidential O VERVIEW C OMMENTS AND NUMBERS FOR THOSE SURVEYED WHO VISITED THE W ORKFORCE C ENTER ( S ) MULTIPLE TIMES. Two surveyors completed a total of 60 hours conducting this survey. 101 surveys were recorded. Because the survey was directly related to “getting a job”, the response rate was extremely high. Phone calls were returned and respondents were very interested in sharing their experience and opinions. The summary results show an overall positive experience with the content and staff at Workforce Oklahoma. This survey group, as compared to the survey group who received occupational training, had more specific concerns to share as evidenced in the survey comments (in addition to their positive summary responses). Additionally, specific to this group - the first question prompted some responders to share their “story” to date.

Initial Call ® - Confidential O VERVIEW C OMMENTS AND NUMBERS FOR THOSE SURVEYED WHO VISITED THE W ORKFORCE C ENTER ( S ) MULTIPLE TIMES. When (occasionally) asked, the respondents were assured that the survey response would remain anonymous. There is a separate document containing the additional comments in their entirety for each question on the survey. The document title (sent with this report) is titled “COWIB Multiple Visit Survey Comments041814”. Because of the individual nature of these questions it is critical to the interpretation of the survey that all individual comments are read in addition to the summary contained in the following slides. Some responses have been recorded in the 3 rd person; they are direct recounts of the comments given.

Initial Call ® - Confidential Q1 H OW DID YOU HEAR ABOUT W ORKFORCE O KLAHOMA ?

Initial Call ® - Confidential Q2 W HAT W ORKFORCE C ENTER ( S ) DID YOU VISIT ?

Initial Call ® - Confidential Q3 W E NOTICE THAT YOU VISITED OUR CENTER OVER A PERIOD OF TIME. W ITH THE END RESULT BEING TO OBTAIN EMPLOYMENT, WHAT WERE YOU HOPING TO ACCOMPLISH BY YOUR VISITS TO THE WORKFORCE CENTER ? Help in finding a job?76.92% 70 –Help with writing your resume? 19.78% 18 –An assessment interview?8.79% 8 –Help with interviewing skills? 2.20% 2 –Help with finding a new or different career? 25.27% 23 –Specific job training? (Occupational Skills Training) 13.19% 12 –To learn more about what is offered at the Workforce Center? 24.18% 22 –I didn't know what to expect but I knew it was a place that could help me find a job % 25 –Use of our office technology? (printer, fax, copier, phone, computers) 1.10% 1 Total Respondents: 91

Initial Call ® - Confidential Q4 W ERE YOU ABLE TO ACCESS ALL OF THE SERVICES YOU DESIRED OVER YOUR MULTIPLE VISITS ?

Initial Call ® - Confidential Q5 H OW WAS YOUR OUTCOME ? W AS IT HELPFUL IN FINDING A JOB ? Comments are quite varied for this survey group and are detailed in the document titled COWIB Multiple Visit Survey Comments

Initial Call ® - Confidential Q6 I F YOU PARTICIPATED IN AN ASSESSMENT INTERVIEW, DID IT IDENTIFY YOUR OCCUPATIONAL SKILLS AND IDENTIFY ANY BARRIERS ?

Initial Call ® - Confidential Q7 P LEASE RATE THE SERVICES YOU RECEIVED AT W ORKFORCE O KLAHOMA. Of those that received a particular service, the following percent found those services received to be Excellent, Very good, or good 67%Finding a job 93%Help with resume 94%Help with interviewing skills 81%Assessment interview 94%Meeting with a counselor 91%Using the office equipment 100%Occupational training 90%Job getting skills instruction 89%Job keeping skills instruction

Initial Call ® - Confidential Q8 P LEASE TELL US ABOUT YOUR EXPERIENCE WITH OUR STAFF IN THE W ORKFORCE C ENTER YOU VISITED. W ERE THEY KNOWLEDGEABLE AND HELPFUL IN YOUR OPINION ?

Initial Call ® - Confidential Q9 D ID THEY MAKE SUGGESTIONS FOR ACCESSING THE SERVICES THAT WOULD BEST FIT YOUR NEEDS ?

Initial Call ® - Confidential Q10 D ID THEY GUIDE YOU THROUGH THE R ESOURCE R OOM ?

Initial Call ® - Confidential Q11 O VERALL DURING YOUR VISITS, HOW WOULD YOU RATE THE STAFF AND THEIR ABILITY AND WILLINGNESS TO HELP YOU ?

Initial Call ® - Confidential Q12 W HAT EXACTLY COULD WE DO TO IMPROVE ? T HIS IS IMPORTANT ! The comments regarding the staff reflect the varied experiences summarized on the previous slide.

Initial Call ® - Confidential Q13 W HY DID YOU STOP VISITING THE W ORKFORCE C ENTER ?

Initial Call ® - Confidential Q14 W HAT COULD WE HAVE DONE BETTER TO IMPROVE UPON YOUR EXPERIENCES AT W ORKFORCE O KLAHOMA ? A sampling of the detailed responses- “have closer satellite offices with just resource rooms to use” “unlink it as a requirement for unemployment” “nothing, doing a great job” “give each client a printout of the process ahead…tell them the scope of what’s available resource-wise…” “just more staff to offer more valuable assistance to clients” “they did good” “no improvement needed” “not be so slow” “give me direction on what to do now”