VIPA, Teleservice News | March 2011 ISM 2011 Teleservice News

VIPA, Teleservice News | March 2011 Outline 1. Hardware Overview 2. Software Overview 3. Talk2M – Service 4. Various

VIPA, Teleservice News | March Hardware Overview

VIPA, Teleservice News | March 2011 Device Model TM-E TM-E ISDN Router (900-2E631) TM-E Analog Router (900-2E641) TM-E GSM/GPRS Router (900-2E651) Starting Q2 / 2011 with VPN Starting Q2 / 2011 with VPN Starting Q2 / 2011 with VPN Starting Q2 / 2011 with VPN Ideal for Dialup- and GSM connections  1x MPI/PB 12 Mbaud  1x Ethernet LAN  integrated ISDN modem  1DI / 1 DO  1x MPI/PB 12 MBaud  1x Ethernet LAN  integrated analog modem  1DI / 1 DO  1x MPI/PB 12 Mbaud  1x Ethernet LAN  integrated GSM/GPRS Modem  1DI / 1 DO

VIPA, Teleservice News | March 2011 Device Model TM-H  1x MPI / PB 12 Mbaud  4x Ethernet LAN  1x Ethernet WAN  without modem  1DI / 1 DO TM-H Router VPN (900-2H611) TM-H HSUPA Router VPN (900-2H681)  1x MPI / PB 12 Mbaud  4x Ethernet LAN  1x Ethernet WAN  integrated HSUPA modem  1DI / 1 DO Ideal for Broadband connections

VIPA, Teleservice News | March Software Overview

VIPA, Teleservice News | March 2011 Software Overview eBuddy  IP address configuration  firmware download & update  create backup  restore Backup eCatcher  VPN client  to setup Talk2M connections  to setup direct VPN connections

VIPA, Teleservice News | March 2011 Software Overview eVCOM  virtual MPI / Profibus interface  virtual Modbus TCP interface  made for communication with operating panels

VIPA, Teleservice News | March Talk2M Service

VIPA, Teleservice News | March 2011 Talk2M Service overview Internet 1.The Talk2M Server is always connected to the Internet 2.User logs on to his Talk2M Account 3.User Select in his Account which plant/machine he wants connect to 4.The Teleservice Device will now make a connection to the Talk2M Server 5.When both participants are logged on to the Talk2M Server, a VPN connection will be realised between the User and the plant/machine Internet connection Talk2M connection VPN connection VPN

VIPA, Teleservice News | March 2011 The Talk2M services today Before March 21, 2011After March 21, 2011 Talk2M Free Talk2M Go Talk2M Pro Free+ Pro eCatcher 2.1 (for the current Free) eCatcher Pro eCatcher 3 -Talk2M = one single powerful remote access platform -improved reliability and scalability -eCatcher 3 = one single user interface for all Talk2M services -a free offer combined with a premium service, which is not possible with the old Talk2M Free platform

VIPA, Teleservice News | March 2011 Talk2M Free users ? 1. Upgrade to Free+ to benefit from:  Multiple users  Connections reporting (pdf, csv or xml format) through “My Talk2M” web portal  1 GB volume / month included  Simplified upgrade path to Pro 2. How to upgrade ?  Download eCatcher 3 and create a new account  Register your teleservice devices into the new Free+ account 3. How to register my teleservice devices remotely ?  Use the “Remote Wizard” function of the teleservice

VIPA, Teleservice News | March 2011 Talk2M Free – Important dates June 30, 2011Dec. 31, 2011After Dec. 31,2011 eWON plans to stop the creation of additional Talk2M Free accounts eWON plans to freeze the registration of additional teleservice units on existing accounts eWON will keep on running the old Talk2M Free service for all existing accounts

VIPA, Teleservice News | March 2011 Talk2M Go users ? 1. Your Talk2M Go account will be automatically converted to a Free + account 2. The “Free +” is a free service of Talk2M 3. The remaining credit will be available for the wake-up SMS 4. What does it change for me ?  1 concurrent connection instead of 3  1 GB volume/month included 5. How to benefit from the Free + ?  Download eCatcher 3  Sign in with your current Talk2M Go credentials

VIPA, Teleservice News | March 2011 Talk2M Pro users ? 1. No change for all Talk2M Pro users 2. The Pro service is available through the new eCatcher 3 3. Download eCatcher 3 and benefit from:  A more user-friendly dashboard  Connections reporting (pdf, csv or xml format) through “My Talk2M” web portal

VIPA, Teleservice News | March Various

VIPA, Teleservice News | March 2011 What‘s new in 2011 ?  VPN now also with TM-E devices => from Q2/2011  Via Firmware Update for all TM-E : 900-2Exxx  Not possible on old TM-E models: 900-1Exxx (different Hardware)  comparable with the 2101 series of eWON  TM-E with T2M can compete with the cheapest devices of MB-Connectline  More then 4000 Devices are using the T2M Free Service  Midyear 2011 T2M Free will be switched to T2M Free+, based on the Talk2M Pro Platform (same server and reliability)  Since Firmware Version 5.7 a rollback mechanism exists, allowing to go back when a switch to Free+ is not working ! (same issue when switching from Free to Pro)  T2M Free has no garanteed bandwith and max. 1 concurrent user per teleservice device

VIPA, Teleservice News | March 2011 What‘s new in 2011 ? Distribution model of eWON stays the same for now…  Product purchase: if an eWON distributor exists in the same territory, the VIPA distributor will pass through the eWON distributor for product supplies. If NO eWON distributor exists, the VIPA distributor can purchase products to VIPA HQ Germany or eWON Belgium directly

VIPA, Teleservice News | March 2011 Talk2M Pro strategy & pricing New pricing model, new perspectives for the machine builders market - Cheaper, starting at 780 € / year - Pricing variables  Number of teleservice devices  Number of concurrent connections - 1Mb guaranteed bandwidth with 10Mb burstable - 100% uptime Network connection to Internet - Max 4 hours consecutive breakdown - Talk2M availability server support service: 365/7/24 From 780 € / year Unlimited nb. Modules X  Total system availability: 99,6%/year

VIPA, Teleservice News | March 2011 Talk2M Pro strategy & pricing Old pricingNew pricing Teleservice devices 8 € / month / device (with a min. of 10) 0 € / month / device (unlimited) Concurrent connections (c.c.) 25 € / month / c.c.65 € / month / c.c. Installation fee 650 € SMS included0,3 € / SMS Traffic/month 100 MB included / device1 GB included / c.c. Min. number of concurrent connections 21

VIPA, Teleservice News | March 2011 Talk2M Pro : the concurrent connection variable - A concurrent connection  The number of concurrent connections defines the number of users who are allowed to make a connection to a teleservice device at the same time - Example:  A Talk2M Pro account with 10 users and 2 concurrent connections. In this case, only two users can be connected at the same time to several teleservice devices - Bundle Prices:  In near future, bundle prices are to be expected for concurrent connections. Similar to the competition MB-Connect and Innominate

VIPA, Teleservice News | March 2011 Talk2M Pro: Advantages 1. No more price barrier to step into Talk2M Pro  Can start with one concurrent connection only  From 780 € / year only to become a Talk2M Pro user 2. Guarantee of services (SLA) 3. Predictable Talk2M Pro cost for OEM  Budget is independent on the number of teleservice devices registered 4. You won’t make money on selling Talk2M Pro, but think about the number of teleservice devices that can be sold with it 5. The support overhead is kept to a minimum, since the same software is needed for Talk2M Free+

VIPA, Teleservice News | March 2011 Talk2M Pro: How to sign up ? - Service Order Form must be completed and signed - Very important ! Don’t forget to mention the ACCOUNT name, Company Name and technical contact on your order - 3 Talk2M Pro packages can be ordered  VIPA SW307B1Z0 ( TM59001) – Talk2M Pro - account installation fee  VIPA SW317B2E0 ( TM50001) – Talk2M Pro – fill / refill pack for 1 concurrent connection  VIPA SW317B3E0 ( TM51001) – Talk2M Pro – 1 additional concurrent connection - The ordering is managed by the local distributor/reseller

VIPA, Teleservice News | March 2011 Thank you for your attention Luc Heynickx Product Manager HMI & Teleservice